2023 Chrysler Pacifica Plug-In Hybrid TSBs
204 Technical Service Bulletins across 15 categories
Categories
Electrical
39 bulletinsFlash: Integrated Dual Charge Module (IDCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): B22A9-87 - ECU Internal Performance-Missing Message. P0D21-00 - Battery Charger "A" Output Voltage Too Low. Customers may experience the following: Vehicle will not charge. This bulletin involves reprogramming the IDCM with the latest available software.
Calibration Requirements For The Power Sliding Door Module (PSDM).
Emissions Recall 44D - Hybrid Control Module Software - Dealer Notification Hybrid Control Processor (HCP) on about...
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69,189 of the above vehicles may have software that does not correctly report On-Board Diagnostic (OBD) legislated Integrated Dual Charging Module (IDCM) diagnostic information. The HCP is required to store OBD legislated Diagnostic Trouble Codes (DTC's) and command the malfunction indicator light (MIL) on behalf of the IDCM.
Flash: Power Sliding Door Module (PSDM) System Updates Customers **must** experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle **must** exhibit/set the following Diagnostic Trouble Code (DTC): U0140-00 - Lost Communication With Body Control Module. Customers may also comment on one or more of the following: Left power sliding door inoperable. Right power sliding door inoperable. NOTE: **Doors will open manually** This bulletin involves **reprogramming the left PSDM (PSDML) and the right PSDM (PSDMR)** with the latest available software
Flash: Battery Pack Control Module (BPCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation SYMPTOM: the technician must find the following Diagnostic Trouble Code (DTC) has been set: P0A0A-00 - High Voltage System Interlock Circuit. IMPORTANT! **This DTC must be Stored in the BPCM. If the DTC is Active, this TSB does not apply. Perform normal diagnostics.** Customers **must** also comment on the following: The vehicle will not start, both propulsion systems (gas and electric), are inoperable. NOTE: **The 12 volt system is still operable however after some time, the vehicle will allow propulsion again with MIL on and DTC P0A0A-00 Stored.** This bulletin involves reprogramming the BPCM with the latest available software.
Flash: Battery Pack Control Module (BPCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation SYMPTOM: the technician must find the following Diagnostic Trouble Code (DTC) has been set: P0A0A-00 - High Voltage System Interlock Circuit. Customers may also comment on the following: The vehicle will not start, both propulsion systems (gas and electric) are inoperable. NOTE: 12V system is still operable. This bulletin involves reprogramming the BPCM with the latest available software.
Flash: Battery Pack Control Module (BPCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation SYMPTOM: the technician must find the following Diagnostic Trouble Code (DTC) has been set: P0A0A-00 - High Voltage System Interlock Circuit. Customers may also comment on the following: The vehicle will not start, both propulsion systems (gas and electric) are inoperable. NOTE: 12V system is still operable. This bulletin involves reprogramming the BPCM with the latest available software.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
B1578 DTC active (Audio Antenna Circuit Resistance Below Threshold) in LB production vehicles.
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Do not diagnose stored or active DTC unless there is a customer facing issue noted. A SOL will be released to give further information.
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a...
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Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure.
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at...
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the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction...
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Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
MODULE - STEERING CONTROL & COLUMN
High Voltage Air Conditioning Refrigerant Dye
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
Telematics Box Module Verify Z part number availability.
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Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
Flash: Heating Venting Air Conditioning (HVAC) Module Update 2022 (RU) Chrysler Pacifica / Voyager This bulletin applies...
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to vehicles equipped with: 3 Zone Auto Control-Front/Rear A/C (Sales Code HAH). Air Conditioning w/3 Zone Temp Cntrl (Sales Code HAK). All Vehicles W/Air Conditioning (Sales Code HA0). Rear Air Conditioning w/Heater (Sales Code HBB). This bulletin involves updating the HVAC with the latest available software.
"CLUSTER Instrument Panel Multiple cluster issues if misdiagnosed can lead to unnecessary IPC replacement.
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Tech Tip: Reset the IPC module first before any steps are taken to replace the module are undertaken. Connect Witech to the vehicle. Reset all DTCs and check for active DTCs warnings set against IPC. If battery low indicated against IPC, reset the module via WiTech tool. NOTE: After Battery Drainage, the IPC may not function correctly. Please follow the following steps before considering an IPC replacement: 1) Charge the Battery Ensure the battery is fully charged. 2) Soft Reset Perform a soft reset on the IPC. 3) Power-Up Issue 4) If the IPC does not power up, proceed with the following steps: a. Disconnect the battery. b. Reconnect the battery. 5) If condition still exists, consider IPC replacement."
"Video Routing Module Verify Z part number availability.
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Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New, Unsold units only. Please review the latest version of SOL S2208000030 regarding DVD/blue ray issues. After updating software perform resets on both display or concern may still appear. After Battery Drainage VRM do not work. Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them."
Tire Pressure Lamp Flashing, No Tire Pressures Displayed, Tire Pressure Module (TPM) System Unavailable Message...
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Displayed on Cluster
"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...
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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."
MODULE - BATTERY HEATER
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
MODULE - INVERTER
"After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for the Warning...
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Chime"
"Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): U0140-00 - Lost Communication With Body Control Module. Customers may comment on one or more of the following: Left power sliding door inoperable. Right power sliding door inoperable. This bulletin involves updating the PDSM with the latest available software."
"Radio Over The Air Update to U29.28 Software Version Customers may experience one or more of the following: Blank Phone widget displayed.
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Radio freeze after reverse event (Rearview Camera (RVC) functions normally). Blank hybrid screen. Screen off at start up (RVC functions normally). Radio restart before sleep after switching between different USBs. Pop up error ""setting not saved"" occurring when attempting to enable Geolocation (Privacy Mode Off). Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received From Radio. During FOTA scheduling, if OK is not pressed to confirm time selected, vehicle will sleep. Apps downloaded for one connected profile are being shared with other local profiles. Switching profiles with slow response. Slow response switching between camera views. Black radio screen (RVC functions normally). Rear seat reminder alert unavailable. Wi-Fi software update pop-up is being triggered in non-connected vehicles. Switching to Android menu, display screen blinks on green color. Microphone inoperative during SOS call from the vehicle. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from **T25.50 or T27.39** to U29.28. NOTE: The national launch for the FOTA is expected to begin **July 29, 2024.**"
Malfunction Indicator Lamp on, Diagnostic Trouble Code (DTC) P0EDD-00 Hybrid/EV battery Pack B Deterioration
MODULE Steering Control Before replacing the steering column control module (SCCM), please follow these steps: 1.- Make...
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sure all the switches' and airbag's harness are properly connected, disconnect the switches and reconnect them, and reverify the issue. 2.- Pull the SCCM fuse for 60 sec and then reinstall it. 3.- Reverify if Steering wheel switches are inoperative. If there are no DTC's, physical defects, nor switches inop, then SCCM does not need to be replaced.
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
"Flash: Video Routing Module (VRM) System Updates Customers may comment on the following: Rear seat entertainment screens are blank.
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VRM not turning on during ignition cycle. This bulletin involves updating the VRM with the latest available software."
Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Engine
33 bulletinsFlash: Hybrid Control Processor (HCP) / Auxiliary Hybrid Control Processor (AHCP) Updates **Customers must experience a...
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Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC):** P0E15-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. Customers may also comment on one or more of the following: Vehicle does not start / engine does not crank. Extended engine cranking time when starting the vehicle. Loss of heat from the engine. This bulletin involves reprogramming the **HCP and then the AHCP** with the latest available software.
ID-26-04 Rev. A Addition of 2.0L T4 Long Block or Complete Engine to the Powertrain Service Center (PTSC) Pre-Approval...
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Program
SENSOR KNOCK
SENSOR KNOCK
If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE...
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ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance. P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance.
If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE...
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ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance. P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance.
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination...
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and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: **Oil Level High Warning in the Instrument Panel Cluster (IPC).** Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. Vehicle is not heating up fast enough at freezi
Flash: Auxiliary Hybrid Control Processor (AHCP) / Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0E15-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. P29BB-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. Customers may also comment on one or more of the following: Vehicle does not start / engine does not crank. Extended engine cranking time when starting the vehicle. Loss of heat from the engine. This bulletin involves reprogramming the AHCP and then the HCP with the latest available software.
Internal Transmission Wiring Connector Short And **Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode.** statement, Claims Data tables,
Engine Oil Leak
Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.
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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.
Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 Customers must...
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experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A3F - Drive Motor A Position Sensor 1 Circuit. P0A43 - Drive Motor A Position Sensor Circuit Intermittent. P0A45 - Drive Motor B Position Sensor 1 Circuit. P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode. NOTE: Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: Hybrid Control Processor (HCP). Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves servicing the transmission.
Engine Rattle Noise
When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...
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roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.
ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.
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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.
"Unable To Refuel Vehicle Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set the following Diagnostic Trouble Code (DTC): P2450 - Fuel Tank Isolation Valve Stuck Open. Customers may also comment on one or more of the following: Unable to open the fuel door. Difficult to refuel vehicle. This bulletin involves replacing the fuel vapor valve."
Underhood start/stop safety The customer may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC): - P152E Engine -Hood Switch 2 Circuit High. - DTC P152F Customers may also experience: - Start/Stop system warning light. - Start/Stop inoperable. - Remote start inoperable. Diagnosis: - Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other than the one listed are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin. - If any vehicle exhibits any of the symptoms listed above in the customer symptom section, perform the Repair Procedure. - Special Tools/Equipment: wiTECH or equivalent. Repair Procedure: 1. Open the hood and locate the hood switch 2. Push in on the two locking tabs and pull them out. 3. Disconnect the wire connector from the switch. 4. Connect the wires to the same hood switch. 5. Push the switch back into the hold until both lock tab are engaged. 6. Clear all DTCs that may have been set in any module during this repair procedure. 7. In case the P152F/P152E DTCs persist, repeat the procedure with a new/spare/known good switch and repeat steps 5 and 6. 8. Replace switch installed during previous step for the original switch of the vehicle. If DTCs P152F/P152E are not present, leave the original switch installed and do not document the change of the switch in the repair process/narrative.
Vibration From Engine Or Powertrain.
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Powertrain Mounting Neutralization Procedure. Discussion: Service information is in the process of being updated to include powertrain mount installation best practices. The new procedure will neutralize the mounts to lessen or remove unwanted mount tension that can lead to vibration complaints.
"Radio U29.28 USB Software Update he customer may describe one or more of the following: Amplifier module sets...
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Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set. Radio reset (Rearview camera functions normally). Voice Recognition (VR) inoperable. Wireless CarPlay inoperable. Audio sources inoperable. Display switches to Nav on VR prompt. Vehicle Positioning (Lat/Long) inoperable. Surround View Camera inoperable (Rearview camera functions normally). Unable to exit FamCam. Audio Repetition inoperable. Electric vehicle pages inoperable. Translated text is incorrect. Profile avatar changes in Valet Mode. Display does not return to idle mode after call. Dynamic rear view camera guidelines inoperable (Rearview camera functions normally). FOTA popup wont dismiss. Ambient Lights Setting inoperable. Call Status on after all ended Favorites available in valet mode. SXMT Favorites inoperable. Tutorial App inoperable. Audio Repetition stops during incoming calls. Unable to connect second device. Unable to exit Seat Comfort popup. Call does not end on the Instrument Panel Cluster (IPC). Seat Comfort graphic incorrect. Headphone button for front passenger display inoperable. Schedule update inoperable. USB media source inoperable on front passenger display. SXMT inoperable. Wireless Android Auto inoperable. Media sources duplicated. Audio unmuted at door close. Radio freeze (Rearview camera functions normally). Radio input lagging. Navigation active with no active route. Scheduled cabin cooling inoperable. Incorrect phone repetition displayed. Navigation routing inoperable. Unable to exit Electric Vehicle Pages. Comfort softkeys incorrect. Comfort graphic overlap. Unable to change audio sources. Audio sources unavailable after profile switch. No incoming call popup on Uconnect phone. FamCam image in black and white. SOS call status banner remains after call ended. Press and hold inoperable on comfort temperature slider. Setting preferences will not return to default. Display input lagging after CarPlay is connected. Changing to unselected audio source. Setting preferences not saved on correct profile. Translation error in Portuguese. Memory seats not saved on correct profile. Audio loss. Incorrect keyboard in Japanese. SXMT channel art incorrect. Rear Seat Entertainment (RSE) audio overlap. European Media Source (DAB) available on North America vehicles. Black screen (Rearview camera functions normally). Unable to delete profile. Assist call inoperable. Unable to navigate menu with ongoing SOS call. This update also includes the following software enhancements: Radio Software stability issues and moving to new U-branch software for core improvement This bulletin involves inspecting the software level and updating the software to U29.28. "
Misfire DTCs, Rough Idle, Valvetrain Noise
Engine Rattle Noise
"Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 : Customers must...
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experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A3F - Drive Motor A Position Sensor 1 Circuit. P0A43 - Drive Motor A Position Sensor Circuit Intermittent. P0A45 - Drive Motor B Position Sensor 1 Circuit. P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode. NOTE: Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: Hybrid Control Processor (HCP). Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). REPAIR SUMMARY: **This bulletin involves servicing the transmission.**"
Engine Noise
VALVE - FUEL VAPOR
Engine Rattle Noise
"Oil Leaking From Oil Filter Area Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P06DD - Engine Oil Pressure Control Circuit Stuck Off. Customers may comment on the following: Oil found on the ground beneath the vehicle. "
"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."
"Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates Customers must experience a...
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Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance. Customers may also experience the following: ""Vehicle is shutting down in two minutes"" message displayed in the Instrument Panel Cluster (IPC). NOTE: The vehicle can be restarted with the next ignition/key cycle from Off and then back to Start. This bulletin involves reprogramming the HCP and AHCP also known as Power Inverter Module (PIM), with the latest available software."
Check Engine Lamp (CEL) is on, Stop Start Inoperative, Air Conditioning (AC) Inoperative, No Start
Rear Door Control Module Rear Sliding door inop or Rear windows does not function at 100%.
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Check DTCs in DCM and check the component they are pointing to, depending on the case follow the procedure below: If there are DTCs related with power sliding door switch, sliding door latch or handle follow the next procedure: - The sliding door should be put into manual operation mode. If the door still opens and closes manually, door modules should be reset, if the DTC's don't go stored or door/body module resets have not solved the issue, then replace the latch. If in manual operation mode the door does not open, replace the latch. In the case of window inoperation, follow the next procedure: - Check wiring between motor and Door Control module, if it is in good state, check motor, and if needed replace it. If wiring is well seated, and the motor is in good state, reset module and perform window calibration, if DTCs don't go stored or the window continue not working, replace the Door Control Module.
MOTOR - BLOWER WITH WHEEL
"Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 **Customers must...
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experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0A3F - Drive Motor A Position Sensor 1 Circuit. P0A43 - Drive Motor A Position Sensor Circuit Intermittent. P0A45 - Drive Motor B Position Sensor 1 Circuit. P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode. NOTE: Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: Hybrid Control Processor (HCP). Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission."
Suspected Engine Coolant Leak
Body & Paint
31 bulletinsPassive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online...
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S2623000040.
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online...
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S2623000040.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.
SWITCH - LIFTGATE
SWITCH - LIFTGATE
Door Latch, Handle And Ajar Additional Service Information.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Hood Ajar Message On Cluster.
The Customer May Notice a Popping Noise When Opening or Closing Either Sliding Door.
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: SYMPTOM: Wiper blades that...
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chatter/streak/jump/skip/smear or make noise while traveling across the windshield. . No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: Wiper blades that...
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chatter/streak/jump/skip/smear or make noise while traveling across the windshield.
Power Sliding Door Inoperative or Intermittently Will Not Open or Close
Universal Garage Door Opener (UGDO) Inoperative, LED Indicator Lamps Not Illuminating
Power Sliding Door Will Not Power Open And/Or Close Automatically.
"3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up.
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It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"
Door Latch, Handle And Ajar Additional Service Information.
SWITCH AND BEZEL - FRONT DOOR
Power Liftgate Inoperative or Intermittently Will Not Open or Close, Operates Erratically
Liftgate Inoperative And Or Intermittently Will Not Open Or Close.
"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
Power Sliding Door Inoperative or Intermittently Will Not Open or Close
Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close
"Third Row Sunshade Tab Stuck Between Interior Panel Customers may comment on the following: The third row window shade...
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is stuck."
Infotainment
28 bulletinsSXM Radio Doesn't Reflect Station Or Song Changing Customers may experience the following: SYMPTOM: When playing SXM...
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stations the radio does not reflect the current station or recognize a song changing.
Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
Power Liftgate Intermittently Inoperative.
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Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode
Power Liftgate Intermittently Inoperative.
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Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel...
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Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel...
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Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would Intermittently Not...
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Function.
SPEAKER - NONE
SPEAKER - NONE
Harman R1H Uconnect 5 Radio Software Flash Error Codes
Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...
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or B1570-93
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
Intermittent Uconnect Box Requires Service Message.
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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
Radio Over The Air Update from U31.42(F) to U40.C R1H Software Version (FOTA) Customers may experience one or more of...
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the following: - Navigation non-functional, not updating current position. - Screen Off hard key inoperative, Soft key on radio screen still operational. - CarPlay and Android Auto stability issues. - Text cut-off in different menus or pop-up messages - Voice Recognition not working for specific voice commands
Door speaker Inoperative or No Sound
DVD/Blu-ray Not Syncing Between The Two Rear Screens.
DVD/Blu-ray Not Syncing Between The Two Rear Screens.
" Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)"
AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
"Display Verify Z part number availability.
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Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only."
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Uconnect Box Require Service Message
Touchscreen For ALL infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.
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Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
DVD Or Blu-Ray INOP, Rear Screens Or Monitors INOP, VRM Audio INOP, Mirroring INOP
"Radio Over The Air Update from U29.28 and U33.9 to U33.43 Software Version Customers may also experience one or more of...
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the following: Unable to select the Turn by Turn Navigation. Blank Performance Pages (Rearview Camera (RVC) Functions Normally). **Android Auto Voice Recognition (VR) inoperative.** Media Tuner delayed. **Charge Schedule not accepting updates via phone (RVC Functions Normally).** Ambient light inoperative. **Instrument Panel Cluster (IPC) map inoperative.** Media widget blank. Navigation map black. Off road pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed **(Apple CarPlay only)**. **Radio display switches from the Media page to the Home page (RVC Functions Normally).** Ghost touch on Navigation screen (RVC Functions Normally). Widgets are missing. New User Profile does not load. Display returns to the wrong page after the View ""Camera Event"" button is selected by customer in the ""Camera View Pages"" (RVC Functions Normally). This bulletin provides information regarding the latest FOTA update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.28 or U33.9 to U33.43. NOTE: The Estimated National launch date is August 31, 2024."
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Other
19 bulletins1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
Vehicle Leaking Coolant Or Overheating
Creaking/Groaning Noise Coming from The Front End
WATER PUMP
WATER PUMP
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
ACTUATOR - TRANSFER CASE
Water Pump & Chain Case Cover
Water Pump & Chain Case Cover
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
APPLIQUE - B & C PILLAR
HORN AND BRACKET - NONE
RESERVOIR - COOLANT
Reverse View Camera Inoperative After Recent Repair
2 nd Row Seat Does Not Fold Using Easy Entry Handle.
PSU Oil Pump Assy
2nd Row Center Seat Lazy Or Slow When Folding.
Lighting
10 bulletinsFront Fog Lamp RT 1) If the lamp contains moisture, do not replace it immediately.
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Turn the fog lamp on for one hour and inspect it afterward. Refer to 23-008-25 Rev.A. Exterior Front Lamps Condensation Clearing Procedure for details. 2) If the fog lamp(s) do not light. Refer to Star Online Publication S2523000085 for details.
1) If the lamp contains moisture, do not replace it immediately.
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Turn the fog lamp on for one hour and inspect it afterward. Refer to 23-008-25 Rev.A. Exterior Front Lamps Condensation Clearing Procedure for details. 2) If the fog lamp(s) do not light. Refer to Star Online Publication S2523000085 for details.
1) If the fog lamp contains moisture, do not replace it immediately.
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Turn the fog lamp on for one hour and inspect it afterward. Refer to 23-008-25 Rev.A. Exterior Front Lamps Condensation Clearing Procedure for details. 2) If the fog lamp(s) do not light. Refer to Star Online Publication S2523000085 for details.
Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
"Forward Collision Warning (FCW) Unavailable Service Required message or a Service Active Lane Management Warning Light...
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ON'"
Remote Keyless Entry (RKE) has reduced range, Remote Start inoperative, Multiple Keyless Go push attempts to Start, Key...
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not Detected message, Tire Pressure Warning Lamp On
Pre-Delivery & Maintenance
9 bulletinsBackup Camera Poor Image Quality Inspection
Warranty Newsletter Volume 12, Issue 5
Backup Camera Poor Image Quality Inspection
Fleet Campaign Parts Ordering Process (03D)
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
Backup Camera Poor Image Quality Inspection
FCA Caribbean Warranty Operations Newsletter Volume 10, Issue 10
Warranty Operations Newsletter Volume 10, Issue 10
Warranty Newsletter Volume 10 Issue 8_ID
Suspension
9 bulletinsRadio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...
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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle.
Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...
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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle
Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...
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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and...
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B1A17-00 in The Radio Frequency Hub (RFH)
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
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"
ISOLATOR - SPRING
"Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB).
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"
"Noise From Front End While Driving Over Bumps Customers may experience the following: Noise (rattle/thump/clunk noise)...
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coming from the front end of the vehicle when driving over bumps. This bulletin involves inspecting and possibly replacing one or both front upper isolator springs."
Transmission
7 bulletinsNote: Document released 10/2/2026.
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Multiple Warning Indicators On In The IPC. ESM - PRNDL Flashing. And The Vehicle Will Not Shift Into Gear. The Wipers May Be On, With An Electric Parking Brake Unavailable.
948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P1DB7-00 - Torque Converter Clutch Performance.
ID-23-07 Rev. B (XE1) eFlite Si-eVT Transmission Repair Certain 2017 - 2023 Chrysler Pacifica (RU)
D-23-07 Rev. B (XE1) eFlite Si-eVT Transmission Repair Certain 2017 - 2023 Chrysler Pacifica (RU)
Shifter Binding Or "Service Shifter" Message On The Cluster.
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DTSs U11E3, U0103, U1267 For Loss Of Communication With The Electronic Gear Shift Module
Warranty Bulletin D-23-07 Rev.
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A (XE1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU)
FCA Caribbean Warranty Bulletin ID-23-07 Rev.
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A (XE1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU)
Fuel System
5 bulletinsEVAPORATOR - AIR CONDITIONING
EVAPORATOR - AIR CONDITIONING
HOSE AND TUBE - EGR COOLANT
EVAPORATOR - AIR CONDITIONING
EVAPORATOR - AIR CONDITIONING
HVAC & Climate
4 bulletinsCOMPRESSOR - AIR CONDITIONING
COMPRESSOR - AIR CONDITIONING
HEATER - ELECTRIC COOLANT
HEATER - ELECTRIC COOLANT
Hybrid & EV
3 bulletinsNo Wireless Charging Or Slow Wireless Charging
No Wireless Charging Or Slow Wireless Charging
Vehicle is Not Charging When Connected to a Level One or Two Charger or a Public Charging Station
Air Bags & Safety
3 bulletinsF-26-01 Upfit Reimbursement Allowance for Select Fleet Vehicles - Safety Recalls 54C, 55C, 06C, 06D, 10D, and 11D - Side Curtain Airbag (Rev.
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A)
AIR BAG-SIDE CURTAIN
AIR BAG-SIDE CURTAIN
Steering
3 bulletinsR1H Radio Software USB Update to U33.43 Customers may experience one or more of the following: Pressing the left...
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steering wheel control to cycle through the presets, skips through several of the preset channels and calls other SXM stations not on the preset list. After an overnight sleep cycle, preset bar stays blank in the Media tab and media widget. Whenever the "Navigation Turn-by-Turn Displayed in Cluster" button is checked, once a different tab is selected, the previously checked box becomes unchecked This bulletin involves updating the software to U33.43.
Noise From Front End While Steering Or Turning The Steering Wheel.
Noise From Front End While Steering Or Turning The Steering Wheel.
Brakes
1 bulletinCAN Star Block Connector Customer finds MIL light on and technician finds DTC for loss of communication on one or more modules.
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In repair procedure the dealerships are replacing the CAN star block connector during their root cause process with returned parts showing no trouble found. Here is a list of steps the dealers can follow to determine if they have a defective CAN star block connector using a multimeter: Step 1: Visually review CAN star block for damage and ensure back cover has all locking tabs engaged. If a bent pin, cracked or damaged housing or locking tab is not engaged is observed then replacement is required. Step 2: Identify Connector #1 as the 3 Pin Connector cavity Step 3: Measure resistance between Pin#1 and Pin#2 in Connector #1. Acceptable values are 120.4 Ohms to 139.8 Ohms. If resistance is outside of this range then replacement is required. Step 4: Measure the continuity between Pin#1 in Connector #1 to Pin#1 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required. Step 5: Measure the continuity between Pin#2 in Connector #1 to Pin#2 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required.