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2018 Chrysler Pacifica Plug-In Hybrid TSBs

165 Technical Service Bulletins across 14 categories

Electrical

36 bulletins
11035046

Battery Pack Control Module (BPCM) Update Customers must experience a Malfunction Indicator Lamp (MIL) illumination and...

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the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): U0412-00 - Invalid Data Received From Battery Energy Control Module "A".

11034388

Calibration Requirements For The Power Sliding Door Module (PSDM).

11030035

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11028904

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11027238

High Voltage Battery Pack Replacement XT1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0EDD-00 - Hybrid/EV Battery Pack "B" Deterioration. P0BBE-00 - Hybrid Battery Pack Voltage Variation. P1C5E-00 - Battery State Of Health Failed. NOTE: Any warranty qualifying issues outside of these specific DTCs will continue to be covered per the HV battery standard warranty coverage This bulletin involves replacing the high voltage battery pack.

11024323

MODULE - STEERING CONTROL & COLUMN

11024312

High Voltage Air Conditioning Refrigerant Dye

11023187

ID-25-13 (XT1) High Voltage Battery Pack - Select 2017 - 2021 Chrysler Pacifica/ Voyager (RU)

11023186

ID-25-12 (XT1) High Voltage Battery Pack - Select 2017 - 2021 Chrysler Pacifica/ Voyager (RU)

11023185

D-25-16 (XT1) High Voltage Battery Pack - Select 2017 - 2021 Chrysler Pacifica/ Voyager (RU)

11023167

High Voltage Battery Pack Replacement XT1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0EDD-00 - Hybrid/EV Battery Pack "B" Deterioration. P0BBE-00 - Hybrid Battery Pack Voltage Variation. P1C5E-00 - Battery State Of Health Failed. NOTE: Any warranty qualifying issues outside of these specific DTCs will continue to be covered per the HV battery standard warranty coverage This bulletin involves replacing the high voltage battery pack.

11020600

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

11015810

"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...

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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."

11013171

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11012777

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11009559

MODULE - INVERTER

11002828

"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "

10251783

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10248509

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10247948

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10244348

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10234420

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10230183

No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration

10227709

No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement

10224023

(Rev. A) Battery Tester Warranty Code Procedures, Medtronic Update Process

10223855

Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the...

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washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.

10221597

No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration

10221422

Security Gateway (SGW) Module Theory and Operation

10221228

WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application.

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If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content

10221153

Battery Tester Warranty Code Procedures, Midtronics Charger Update Process

10221152

Battery Tester Warranty Code Procedures, Medtronic Update Process

10219830

Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the...

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washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.

10218556

Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software.

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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0AA1-00 - Hybrid/EV Battery Positive Contactor ?A? Stuck Closed. P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. P0C78-00 - Hybrid/EV Battery System Precharge Time Too Long. P0B3C-00 - Hybrid/EV Battery Voltage Sense 1 Circuit Performance. P0B41-00 - Hybrid/EV Battery Voltage Sense 2 Circuit Performance. P0B46-00 - Hybrid/EV Battery Voltage Sense 3 Circuit Performance. P0B4B-00 - Hybrid/EV Battery Voltage Sense 4 Circuit Performance. P0B50-00 - Hybrid/EV Battery Voltage Sense 5 Circuit Performance. P0B55-00 - Hybrid/EV Battery Voltage Sense 6 Circuit Performance. P1A16-00 - Hybrid/EV Wakeup Control 3 Output Circuit/Open. P1D7B-00 - Hybrid/EV Wakeup Control 3 Output Circuit Short to Battery. P1D7C-00 - Hybrid/EV Wakeup Control 3 Output Circuit Short to Ground. P1A29 - Cell Supervisory Circuit A Failure. P1A2A - Cell Supervisory Circuit B Failure. P1D3E - Internal Control Module Shut Off Test Error. U0594 - Implausible Data Received from HCP. P2BE5 - Hybrid/EV Battery Pack Current Sensor "C" Circuit Performance. B12B0-85 - Charge Temperature Indicator-Signal Above Allowable Range. Customer may also experience one or more of the following: Premature oil change message displayed on the cluster and vehicle may be running in fuel/oil refresh mode. Scheduled charging not functioning properly because the battery pack did not wake up while plugged in.

10175735

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test...

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equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.

10173328

Key Programming, Security Pin Request, Pin Invalid

10166537

RADIO [RES] - New and/or Service Exchange For RES radio concerns.

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Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.

Engine

30 bulletins
11033326

Flash: Hybrid Control Processor (HCP) / Auxiliary Hybrid Control Processor (AHCP) Updates Customers must experience a...

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Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0E15-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. P06E4 - Control Module Wake-Up Circuit Performance. P2797-00 - Auxiliary Transmission Fluid Pump Performance. P07B5-00 - Park Pawl Position Sensor 1 Circuit Performance. P177C-00 - Park Lock-Pawl Actuator Motor Current Sensor Performance. P288B-00 - Park Lock-Pawl Actuator Circuit Performance. P0CF3-00 - Control Pilot Circuit Open (North America Only). P0CF4-00 - Control Pilot Circuit Performance (North America Only). P0D57-00 - Proximity Detection Circuit Performance (North America Only). P1C68-00 - Hybrid Perf Engine Speed Above Target Idle Speed During Autostop (APAC China Only). Customers may also comment on one or more of the following: Vehicle does not start / engine does not crank. Extended engine cranking time when starting the vehicle. Engine turns on when requesting cabin heat to turn on. Loss of heat from the engine. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states. Vehicle will not start when it is cold (-30C / -22F and below). Heard and/or felt bump when the gas engine turns on while driving. This software release includes the following software enhancement: Corrections to allow the vehicle to clear the permanent fault codes This bulletin involves reprogramming the **HCP and then the AHCP** with the latest available software.

11033319

ID-26-04 Rev. A Addition of 2.0L T4 Long Block or Complete Engine to the Powertrain Service Center (PTSC) Pre-Approval...

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Program

11031425

Flash: Auxiliary Hybrid Control Processor (AHCP) / Customers must experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0E15-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. P29BB-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. P06E4 - Control Module Wake-Up Circuit Performance. P2797-00 - Auxiliary Transmission Fluid Pump Performance. P07B5-00 - Park Pawl Position Sensor 1 Circuit Performance. P177C-00 - Park Lock-Pawl Actuator Motor Current Sensor Performance. P288B-00 - Park Lock-Pawl Actuator Circuit Performance. P0CF3-00 - Control Pilot Circuit Open (North America Only). P0CF4-00 - Control Pilot Circuit Performance (North America Only). P0D57-00 - Proximity Detection Circuit Performance (North America Only). P1C68-00 - Hybrid Perf Engine Speed Above Target Idle Speed During Autostop (APAC China Only). Customers may also comment on one or more of the following: Vehicle does not start / engine does not crank. Extended engine cranking time when starting the vehicle. Engine turns on when requesting cabin heat to turn on. Loss of heat from the engine. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states. Vehicle will not start when it is cold (-30C / -22F and below). Heard and/or felt bump when the gas engine turns on while driving. This software release includes the following software enhancement: Corrections to allow the vehicle to clear the permanent fault codes. This bulletin involves reprogramming the AHCP and then the HCP with the latest available software.

11030229

Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination...

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and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: **Oil Level High Warning in the Instrument Panel Cluster (IPC).** Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. Vehicle is not heating up fast enough at freezi

11030117

Flash: Auxiliary Hybrid Control Processor (AHCP) / Customers **must** experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle **must** SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): **P0E15-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. P29BB-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance.** P06E4 - Control Module Wake-Up Circuit Performance. P2797-00 - Auxiliary Transmission Fluid Pump Performance. P07B5-00 - Park Pawl Position Sensor 1 Circuit Performance. P177C-00 - Park Lock-Pawl Actuator Motor Current Sensor Performance. P288B-00 - Park Lock-Pawl Actuator Circuit Performance. P0CF3-00 - Control Pilot Circuit Open (North America Only). P0CF4-00 - Control Pilot Circuit Performance (North America Only). P0D57-00 - Proximity Detection Circuit Performance (North America Only). P1C68-00 - Hybrid Perf Engine Speed Above Target Idle Speed During Autostop (APAC China Only). Customers may also comment on one or more of the following: **Vehicle does not start / engine does not crank. Extended engine cranking time when starting the vehicle. Engine turns on when requesting cabin heat to turn on. Loss of heat from the engine.** Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states. Vehicle will not start when it is cold (-30C / -22F and below). Heard and/or felt bump when the gas engine turns on while driving. This software release includes the following software enhancement: Corrections to allow the vehicle to clear the permanent fault codes. , Special Tools, LOP and Policy sections, updated Claims Data statements, and an updated Repair Procedure.

11028767

Internal Transmission Wiring Connector Short And **Customers must experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode.** statement, Claims Data tables,

11025028

Engine Oil Leak

11021839

Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 Customers must...

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experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A3F - Drive Motor A Position Sensor 1 Circuit. P0A43 - Drive Motor A Position Sensor Circuit Intermittent. P0A45 - Drive Motor B Position Sensor 1 Circuit. P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode. NOTE: Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: Hybrid Control Processor (HCP). Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves servicing the transmission.

11021043

Engine Rattle Noise

11020608

When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...

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roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.

11019773

ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.

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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.

11018608

Vibration From Engine Or Powertrain.

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Powertrain Mounting Neutralization Procedure. Discussion: Service information is in the process of being updated to include powertrain mount installation best practices. The new procedure will neutralize the mounts to lessen or remove unwanted mount tension that can lead to vibration complaints.

11016439

Misfire DTCs, Rough Idle, Valvetrain Noise

11016107

Engine Rattle Noise

11015891

"Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 : Customers must...

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experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A3F - Drive Motor A Position Sensor 1 Circuit. P0A43 - Drive Motor A Position Sensor Circuit Intermittent. P0A45 - Drive Motor B Position Sensor 1 Circuit. P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode. NOTE: Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: Hybrid Control Processor (HCP). Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). REPAIR SUMMARY: **This bulletin involves servicing the transmission.**"

11015297

Engine Noise

11014408

Engine Rattle Noise

11014231

"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."

11001830

"Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 **Customers must...

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experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0A3F - Drive Motor A Position Sensor 1 Circuit. P0A43 - Drive Motor A Position Sensor Circuit Intermittent. P0A45 - Drive Motor B Position Sensor 1 Circuit. P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode. NOTE: Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: Hybrid Control Processor (HCP). Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission."

11001459

Suspected Engine Coolant Leak

10239957

Water Quality When Mixed With Engine Coolant

10234506

Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: Major monitor (misfire) and other diagnostics are disabled on a pending DTCs P0335 and P0339. ? **P0335 - Crankshaft Position Sensor Circuit (NA Only). ? P0339 - Crankshaft Position Sensor Intermittent (NA Only).** ? P06E4 - Control Module Wake-Up Circuit Performance. Software enhancement: Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states. ? Corrections to allow the vehicle to clear the permanent fault codes. This bulletin involves reprogramming the PCM with the latest available software. NOTE: Four modules are required to be flashed for this update to be effective, the following modules are all to be updated along with this PCM update: ? Electronic Brake Booster Module (EBBM). ? AntiLock Brake System Module (ABS). ? Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) or also known as a Power Inverter Module (PIM).

10230180

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...

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installed in the vehicle.

10221594

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...

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installed in the vehicle.

10221097

Transmission Kit with Torque Converter 1.

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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.

10219776

W5A580 (NAG1) Valve Body - complete

10215947

Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves...

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reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.Customers may also experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P06E4 - Control Module Wake-Up Circuit Performance. P2797-00 - Auxiliary Transmission Fluid Pump Performance. P07B5-00 - Park Pawl Position Sensor 1 Circuit Performance. P177C-00 - Park Lock-Pawl Actuator Motor Current Sensor Performance. P288B-00 - Park Lock-Pawl Actuator Circuit Performance. P0CF3-00 - Control Pilot Circuit Open(North America Only). P0CF4-00 - Control Pilot Circuit Performance(North America Only). P0D57-00 - Proximity Detection Circuit Performance(North America Only). P1C68-00 - Hybrid Perf Engine Speed Above Target Idle Speed During Autostop(APAC China Only). Customers may also comment:Vehicle will not start when it is cold -30 C (-22 F) and below. Heard and/or felt bump when the gas engine turns on while driving. This software release includes the following software enhancement: Corrections to allow the vehicle to clear the permanent fault codes. Three modules are required to be flashed for this update to be effective, the following modules are all to be updated along with this HCP&AHCP update:Powertrain Control Module (PCM) Electronic Brake Booster Module (EBBM). Anti-Lock Brake System Module (ABS).

10209647

W5A580 (NAG1) Valve Body - complete

10190667

Customer complaint may include engine oil leak/consumption.

10170314

Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly.

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This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed. Individual parts include: - Compressor - Valve block - Individual hoses - Temp sensor - Shield - Air line clips NOTE: in most situations when a new compressor is needed, the compressor as a separate part is the correct repair, and the assembly would not be required.

Body & Paint

27 bulletins
11037346

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online...

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S2623000040.

11035068

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online...

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S2623000040.

11033975

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.

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Mirror Contacts Door Window Glass In The Folded Position.

11033957

Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

11033897

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.

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Mirror Contacts Door Window Glass In The Folded Position.

11033896

Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.

11033308

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.

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Mirror Contacts Door Window Glass In The Folded Position.

11032991

Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.

11031688

Door Latch, Handle And Ajar Additional Service Information.

11031241

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.

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Mirror Contacts Door Window Glass In The Folded Position.

11030433

Hood Ajar Message On Cluster.

11030272

The Customer May Notice a Popping Noise When Opening or Closing Either Sliding Door.

11022012

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022011

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022003

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates

11018443

Power Sliding Door Will Not Power Open And/Or Close Automatically.

11012884

Door Latch, Handle And Ajar Additional Service Information.

11005525

Liftgate Inoperative And Or Intermittently Will Not Open Or Close.

11005320

"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."

11001466

Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close

10229572

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10225424

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10225287

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10220098

Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair...

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industry awareness regarding the recommended usage of Authentic Mopar Glass.

10209577

Magnesium Inner Liftgate Repair And Appearance Characteristics

10169246

Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair...

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industry awareness regarding the recommended usage of Authentic Mopar Glass.

10140239

Magnesium Inner Liftgate Repair And Appearance Characteristics This bulletin involves discussing magnesium inner...

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liftgate repair warnings and appearance characteristics.

Other

20 bulletins
11030267

Creaking/Groaning Noise Coming from The Front End

11027837

Water Pump & Chain Case Cover

11027836

Water Pump & Chain Case Cover

11019763

1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.

11016293

APPLIQUE - B & C PILLAR

11016133

HORN AND BRACKET - NONE

11014857

RESERVOIR - COOLANT

11010748

Reverse View Camera Inoperative After Recent Repair

11004838

2 nd Row Seat Does Not Fold Using Easy Entry Handle.

10244356

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...

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this is normal and not a defect.

10228989

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...

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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold

10227983

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...

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semi and full synthetic oils.

10223028

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...

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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold

10220757

Customer Handling Guidelines for Owners Incentive (39CN4)

10220645

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...

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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold

10220101

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry...

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awareness regarding the use of aftermarket parts.

10220097

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to...

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structural repair parts usage.

10177469

Cruise Control Inoperative.

10175743

Disinfectant Solution Recommended for COVID-19

10169249

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry...

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awareness regarding the use of aftermarket parts.

Infotainment

13 bulletins
11034351

Power Liftgate Intermittently Inoperative.

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Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A

11033895

Power Liftgate Intermittently Inoperative.

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Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.

11031342

The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would Intermittently Not...

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Function.

11030026

SPEAKER - NONE

11030025

SPEAKER - NONE

11017092

AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).

10229285

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

10221715

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

10218521

Radio Lockup In The Software Installation Screen After Accepting FOTA Update (Incorrect "S2008000204" indicated on...

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published document)

10218507

Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit

10217463

Radio Pre-Authorization Program - Select 7.0/8.4/8.4N Radios (New and Exchange) - 2018 Model Year Vehicles

10178642

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

10173305

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup Or Freeze.

Pre-Delivery & Maintenance

9 bulletins
11034385

Backup Camera Poor Image Quality Inspection

11033315

Warranty Newsletter Volume 12, Issue 5

11029785

Fleet Campaign Parts Ordering Process (03D)

11026651

Verify "Z" part number availability.

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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only

11007087

Warranty Newsletter Volume 10 Issue 8_ID

10243209

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

10242717

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...

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Library for specifications so a suitable alternative can be used

10219764

Can/Am Warranty coverage

10209635

Can/Am Warranty coverage

Fuel System

7 bulletins
11035083

HOSE AND TUBE - EGR COOLANT

10236933

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

10220071

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

10217524

Door Hinge Assembly Side door hinge noisy.

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Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.

10175733

Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season

10169219

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

10139992

Door Hinge Assembly Side door hinge noisy.

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Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.

Suspension

7 bulletins
11032842

Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...

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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle.

11032824

Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...

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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle

11032647

Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...

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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle

11030042

Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and...

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B1A17-00 in The Radio Frequency Hub (RFH)

11006965

"Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB).

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"

10221787

USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.

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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.

10180177

USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.

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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.

Transmission

5 bulletins
11015868

ID-23-07 Rev. B (XE1) eFlite Si-eVT Transmission Repair Certain 2017 - 2023 Chrysler Pacifica (RU)

11015791

D-23-07 Rev. B (XE1) eFlite Si-eVT Transmission Repair Certain 2017 - 2023 Chrysler Pacifica (RU)

11001645

Warranty Bulletin D-23-07 Rev.

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A (XE1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU)

11001644

FCA Caribbean Warranty Bulletin ID-23-07 Rev.

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A (XE1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU)

10221150

Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders

Lighting

3 bulletins
11028894

Washer Fluid Warning Lamp Illuminated When Reservoir Is Full

11018447

"Washer Light On And Will Not Turn Off After Adding Washer Solvent."

10220099

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair...

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industry awareness regarding the use of recycled or salvage parts.

HVAC & Climate

3 bulletins
10229102

CHRYSLER PACIFICA (RU) MY2017-21 ELECTRIC COOLANT HEATER Part Requirement Verification

10217451

A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer.

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Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.

10216110

A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer.

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Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.

Brakes

2 bulletins
10224681

Rain light sensor Rain sense wipers do not operate: 1.

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Visual Inspection--> Check if the sensor is visually OK. (all the pins are OK) Check that the Connector is NOT loose (Sensor must get a voltage from 9V to 16V) 2. Functional Checks Rain--> Steering column switch is in auto mode (sensor is active) it is necessary to splash water on the sensitive surface of the sensor to trigger wipes. check the same for different sensitivities When the rain sensitivity is increased (for example from level 0 to level 1), as an acknowledgement a single wipe is seen. (This is not a phantom wipe) and this single wipe is not seen when the rain sensitivity is decreased (from higher level to lower level) Light--> Steering column switch is in auto mode (sensor is active) block the light coming on the sensor from outside of the vehicle (use a opaque object), the head lamps should be activated 3. If the sensor seems functional, it is ideal to remove the silicon gel pad from the sensor, replace it with the new silicon gel pad instead of replacing the whole sensor. When servicing the LRSM please replace the silicon gel pad with a new silicon gel pad (PN 68224945AA) instead of replacing the whole sensor.

10215939

Flash: Electronic Brake Booster Module (EBBM) Updates This bulletin involves reprogramming the EBBM with the latest available software.

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Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.Customers may also experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may find the following Diagnostic Trouble Code (DTC) has been set:B22A9-00 - ECU Internal Performance. This software release includes the following software enhancement:Corrections to allow the vehicle to clear the permanent fault codes. Four modules are required to be flashed for this update to be effective, the following modules are all to be updated along with this EBBM update:Powertrain Control Module (PCM) Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) or also known as Power Inverter Module (PIM). Anti-Lock Brake System Module (ABS).

Steering

2 bulletins
10221192

Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under...

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which replacement or repair of steering system components are required.

10175674

Hands On Steering Wheel Message In EVIC

Hybrid & EV

1 bulletin
10243208

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.

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B)