2015 Chevrolet Silverado 1500 TSBs

Dealers are to suspect/monitor the crankshaft position sensor.

internal engine damage.

repair attempts that are being performed on customers vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

engine related shudder.

caliper piston area found during a service of the vehicle. The substance is actually excess assembly grease from the caliper boot and piston.

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

caliper piston area found during a service of the vehicle. The substance is actually excess assembly grease from the caliper boot and piston installation. This grease can be cleaned off and the rest of the service completed.

parts or defects in the castings, that may be the cause of the concerns related to the MIL or the engine running rough.

GDS 2.

issue.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection dropped, the radio station or volume changes when operating the snow plow. Please advise the customer that engineering is aware of this concern and working on this issue.

consumption.

Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.

personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

rear wheel drive valve bodies.

rear wheel drive valve bodies.

factory Integrated Trailer Brake Control be bypassed and their aftermarket trailer brake controller be installed instead. Technician will need to gain access to the body harness. Install trailer brake controller harness General Motors part number 23184088 into Middle Bus Electrical Center (X61A).

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

tech did not properly prepare the engine block from dirt and debris in bolt holes or if found that the block was damaged by the tech.

service or aftermarket calibrations.

GDS 2.

consumption.

hard to start and/or stalls and Malfunction Indicator Lamp (MIL) is illuminated that may be caused by gelling of fuel in cold temperatures.

occurrence.

This is the result of hooking up the Active Fuel Injector Tool incorrectly on vehicles equipped with a direct fuel injection system. This Preliminary information instructs the dealer ofa repair kit they received that will prevent this issue when installed correctly.

possibilities of what may happen using the incorrect filter.

conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

GM has determined that wheel refinishing under warranty will no longer be performed.

conductive finish.

parts or defects in the castings, that may be the cause of the concerns related to the MIL or the engine running rough.

conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

caliper piston area found during a service of the vehicle. The substance is actually excess assembly grease from the caliper boot and piston installation. This grease can be cleaned off and the rest of the service completed.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

and improve fuel economy.

service or aftermarket calibrations.

the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.

one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.

housing and to perform testing on transmission for other possible issues, but it still may be possible on high mileage vehicles that orifices in housing may have come dislodged, causing the same customer concern.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

Dealers Only).

Recommendations.

consumption.

Dealers Only).

possibilities of what may happen using the incorrect filter.

personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

tech didn't properly prepare the engine block from dirt and debris in bolt holes or if found that the block was damaged by the tech.

service or aftermarket calibrations.

hard to start and/or stalls and Malfunction Indicator Lamp (MIL) is illuminated that may be caused by gelling of fuel in cold temperatures.

GDS 2.

engine related shudder.

consumption.

driveability concerns and/or MIL ON due to aftermarket oil bath air filter use.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection dropped, the radio station or volume changes when operating the snow plow. Please advise the customer that engineering is aware of this concern and working on this issue.

issue.

issue.

personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

service or aftermarket calibrations.

internal engine damage.

Dealers Only).

customers concern of engine misfire, ticking noise and/or MIL Illuminated.

may have no Reverse and no 2nd gear.

customers concern of engine misfire, ticking noise and/or MIL Illuminated.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

customers concern of engine misfire, ticking noise and/or MIL Illuminated.

personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.

housing and to perform testing on transmission for possible other issues, but it still may be possible on high mile vehicles that orifices in housing may have come dislodged, causing the same customer concern.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

gasket(s) has been possibly installed backwards to correct a concern of an Engine Thermostat Tick Noise and/or Running Hot.

Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

lose audio except warning chimes and become inoperative after using Siri. The concern may be corrected by an ignition cycle. If the radio continues to be inoperative please contact General Motors Technical Assistance for further direction.

gasket(s) has been possibly installed backwards to correct a concern of an Engine Thermostat Tick Noise and/or Running Hot.

hard to start and/or stalls and Malfunction Indicator Lamp (MIL) is illuminated that may be caused by gelling of fuel in cold temperatures.

GDS 2.

Identification.

consumption.

service or aftermarket calibrations.

internal engine damage.

engine is started while diagnosing for noise from the engine or transmission.

Recommendations.

and improve fuel economy.

engine related shudder.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

Dealers Only).

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

Dealers Only).

or the vehicle has sat for a few hours.

personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

engine related shudder.

after swapping an Engine Control Module or other modules from one vehicle to another. The Global Architecture electrical system associated with these vehicles does not allow controller swaps between vehicles.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

customers concern of engine misfire, ticking noise and/or MIL Illuminated.

GM has established a new process for the way that refinishing under GM Warranty will be handled (U.S. ONLY).

occurrence.

caliper piston area found during a service of the vehicle. The substance is actually excess assembly grease from the caliper boot and piston installation. This grease can be cleaned off and the rest of the service completed.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

and19368176where the incorrect crankshaft timing gear was installed. Provides dealer with information to correct this condition.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

may be noisy or vibrate when running. This concern will only occur when the temperatures is below 32 degrees Fahrenheit and if the blower motor is removed while still cold, ice may be found on the blower motor cage. This concern could be caused by water leaking or snow ingestion into the Heater-Vent-Air Conditioning case. Technician is to perform normal water testing diagnostics while the Heater-Vent-Air Conditioning is running, looking for water leaking past the plenum cover. If water is leaking past the cover remove the cover and install a 12x12 snow resistant screen to the fresh air intake. Reseal and install the plenum cover cap using Kent air dry sealer or equivalent.

Technicians shouldrefer to Service Information for information regarding most accessories. Technicians mayalso contact PARTECHand/orthe Techline Customer Support Center for additional support.

and19368176where the incorrect crankshaft timing gear was installed. Provides dealer with information to correct this condition.

Engine Coolant Leaks into Combustion Chamber

GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility Outside Company later in this bulletin.

GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility Outside Company later in this bulletin.

fuel odor during fuel filling or during vehicle idle. Cause This may be caused by the fracture or breaking of the gasoline filler neck recirculation line connector Correction If you encounter a vehicle with the above concern, complete the following procedure: 1. Raise the vehicle and visually inspect the fuel tank filler vent hose connector for damage. Refer to Lifting and Jacking the Vehicle in SI. If connector is damaged, replace the fuel tank filler vent hose. Refer to Fuel Tank Filler Vent Hose Replacement in SI. If there is no damage to the connector, continue diagnosis referring to SI.

Engine Coolant Leaks into Combustion Chamber

Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection dropped, the radio station or volume changes when operating the snow plow. Please advise the customer that engineering is aware of this concern and working on this issue.

vehicles that may have a buffeting vibration and/or drone type noise, exhaust tone change, and/or body pressure booming. Replace or repair any of the issue that was found in the inspection.If the vehicle is equipped with a 4.3 liter or 5.3 liter engine an updated exhaust system is now available.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

replace the pistons if found the cause of the oil consumption.

Dealers Only).

or the vehicle has sat for a few hours.

The customer communication requested return of unsold inventory to inspect the software. The software may be too sensitive to the position of a locating magnet in the assembly causing the activation of the pinch point threshold prematurely. The window will stay open when it should have closed.

The customer communication requested return of unsold inventory to inspect the software. The software may be too sensitive to the position of a locating magnet in the assembly causing the activation of the pinch point threshold prematurely. The window will stay open when it should have closed.

guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

engine soon malfunction indicator lamp, antilock braking system malfunction indicator lamp, service suspension system message, misfire, hesitation, no crank, heater-vent-air conditioning inoperative. Technician may find F11UA, F104UA, F35UA, and or F60UA blown. Technician should inspect the engine harness near the vacuum pump pulley to be chafing. Technician will need to reroute the wire harness and repair and damaged wires.

has been sheared away to correct a crank/No Start condition.

correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

with an engine that runs with an intermittent crank no start with a Diagnostic Trouble Code P0011 or P00C6 current or history. The Camshaft Position Actuator Solenoid Valve may be sticking or binding causing the valve timing to be retarded. Dealer will need to cycle the Camshaft Position Actuator Solenoid Valve by energizing it using Global Diagnostic System 2.

overfull on oil causing an engine vibration concern. The technician is advised to inspect for contaminnants and adjust the engine oil level as needed.

repair vehicles that may have stalling shudder and/or hard shifting into 1st gear or reverse vibration on launch (with excessive crankshaft end play). Technician will test to determine if the crank shaft end play is within specification 0.0015?0.0086 inch. If end play is found to be out of specification, remove engine and inspect for possible crankshaft thrust bearing and/or crankshaft for wear. Inspect thrust bearing for wear on one side and crankshaft on that "mating" surface. If the thrust bearing has three vertical channels worn off replace connecting rod bearings, main bearings, thrust bearing and crankshaft. If working on a Corvette the oil tank with lines and oil cooler are both required to be replaced if equipped

vehicles that may have a buffeting vibration and/or drone type noise, exhaust tone change, and/or body pressure booming. Replace or repair any of the issue that was found in the inspection.If the vehicle is equipped with a 4.3 liter or 5.3 liter engine an updated exhaust system is now available.

driving.

engine oil consumption.

transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns.

Certain Vehicles may have a condition where customers may experience increased brake pedal effort, hardbrake pedal, and/or potentially increased stopping distance. The condition is more prevalent at low speed when softly applyingthe brakes. The engine mounted mechanical vacuum pump outputmay decrease over time decreasing the amount of vacuum/power brake assist. Failure to follow recommended oil change intervalscould contribute to this condition. The Driver?s Information Center, (DIC) ?Service brake assist? alert will activate 2-5minutes after the vacuum level drops, and a Diagnostic Trouble Code, (DTC) will also be set. Even where this condition occurs,the hydraulic brake system remains functional but may require additionalpedal force. Please be aware that even if the vehicle exhibits this condition, it meets all federal motor vehicle safety standards forbrake performance. Dealers are to replace the vacuum pump and vacuum pump belt. The repairs will be made at no charge to the customer.

Certain vehicles equipped with special service package (RPO 5W4) and certain 2015 ? 2019 Chevrolet Tahoe vehicles equipped with police package (RPO 9C1) or special service package (RPO 5W4) may have a condition in which frequent, repeated brake applications at low speed or idle speeds can deplete available brake vacuum assist faster than vacuum can be replenished by the system, which can lead to increased brake pedal effort, hard brake pedal and potentially increased stopping distance. These vehicles utilize Hydraulic Brake Boost Assist to supply additional hydraulic pressure when the vacuum boost is not sufficient to achieve the driver?s intended brake force. Dealers will reprogram the Electronic Brake Control Module in these vehicles with a new calibration that will improve how the system utilizes the Hydraulic Brake Boost Assist function when vacuum assist is depleted.

that may have Diagnostic Trouble Code P06DD or no or low oil pressure. Technician will replace timing chain tensioner guide. If oil pump face is damaged and or worn thru replace oil pump. Inspect bearings for damage wear due to debris from oil pump.

replaced and is still within warranty.

conductive finish.

replace the pistons if found the cause of the oil consumption.

Engine Soon Malfunction Indicator Lamp on. Technician will find Diagnostic Trouble Codes P0340 and P0341 setting at times. Technician should use normal published Service Information diagnostics. If normal Service Information diagnostics does not isolate the concern, inspect for corrosion in connector X154 located on the front cover next to the vacuum pump.

P018B diagnostic trouble codes. The following steps may help to determine if this is caused by a fuel pressure sensor not reading the low end of the pressure range. Technician is to make sure the engine is cold and install the Multiple Diagnostic Interface along with Global Diagnostic System 2. Navigate to fuel system depressurize and at engine idle depressurize the fuel system. The fuel pressure sensor value should drop to 0 and the engine will stall. If a sensor is causing this concern the suspected sensor will not drop to 0 the engine will stall however the sensor will still read 30 to 40 pounds per square inch.

after swapping an Engine Control Module or other modules from one vehicle to another. The Global Architecture electrical system associated with these vehicles does not allow controller swaps between vehicles.

6L80 Regular Production Option Code (MYC), 6L90 Regular Production Option Code (MYD) or 8L90 Regular Production Option Code (M5U) Automatic Transmission, now have Powertrain Grade Braking. Powertrain grade braking assists when driving on a downhill grade to help maintain desired vehicle speed by using the engine and transmission to slow the vehicle.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

This is the result of hooking up the Active Fuel Injector Tool incorrectly on vehicles equipped with a direct fuel injection system. This Preliminary information instructs the dealer ofa repair kit they received that will prevent this issue when installed correctly.

vehicles that may have a buffeting vibration and/or drone type noise, exhaust tone change, and/or body pressure booming. Replace or repair any of the issue that was found in the inspection.If the vehicle is equipped with a 4.3 liter or 5.3 liter engine an updated exhaust system is now available.

vehicles that have remote start is inoperative, power lift gate Regular Production Option Code (TB5) is inoperative with the ignition off, Crank no start, Start and Stall, and vehicles equipped with the diesel engine, the blower motor may stay on after the engine is turned off. Technician may find Diagnostic Trouble Code P2537 and/or P129Dset. Technician will need to Use a voltmeter and check circuit 5985 at the Engine Control Module and Transmission Control Module. If no or low voltage is found, use the wiring diagram in Service Information and perform normal circuit diagnosis.

Engine Soon Malfunction Indicator Lamp on. Technician may find Diagnostic Trouble Codes P0106 and P0506. Technician will inspect for a broken valve spring and replace as needed.

Engine Soon Malfunction Indicator Lamp on. Technician may find Diagnostic Trouble Codes P0106 and P0506. Technician will inspect for a broken valve spring and replace as needed.

Engine Soon Malfunction Indicator Lamp on. Technician may find Diagnostic Trouble Codes P0106 and P0506. Technician will inspect for a broken valve spring and replace as needed.

or disable the Bi-Fuel Compressed Natural Gas system. General Motors does not condone the removal of the original equipped Compressed Natural Gas systems.

after swapping an Engine Control Module or other modules from one vehicle to another. The Global Architecture electrical system associated with these vehicles does not allow controller swaps between vehicles.

In some circumstances, some 2014-2017 model year Cadillac Escalade, Chevrolet Silverado, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, and GMC Yukon vehicles may have a condition where customers may experience increased brake pedal effort, hard brake pedal, and/or potentially increased stopping distance. The condition is more prevalent at low speed when softly applying the brakes. The engine mounted mechanical vacuum pump output may decrease over time decreasing the amount of vacuum/power brake assist. Failure to follow recommended oil change intervals could contribute to this condition. The Driver?s Information Center, (DIC) ?Service brake assist? alert will activate 2-5 minutes after the vacuum level drops, and a Diagnostic Trouble Code, (DTC) will also be set. Even where this condition occurs, the hydraulic brake system remains functional but may require additional pedal force. Please understand that even if the vehicle exhibits this condition, it meets all federal motor vehicle safety standards for brake performance. Dealers are to replace the vacuum pump and vacuum pump belt. The repairs will be made at no charge to the customer.

eliminate coolant smell and/or a slight leak at the radiator.

intermittent pop noise from the speakers followed by a reset of the radio and clock. Technician will need to check for Diagnostic Trouble Codes and also check the battery for proper cable connections. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.

Option Code L83, L86, or LV3 may have an oil consumption concern were one quart in 2000 miles is being used. Dealer will confirm oil level was properly checked per Owner’s Manual, and check the bolt torque on the Valve Lifter Oil Manifold Assembly, before doing any repairs to the vehicle.

driving.

General Motors against defects in material or workmanship under the New Vehicle Warranty (in Canada, the Base Warranty Coverage). For vehicles within this warranty period, defective tires will be replaced on a pro rata adjustment basis according to the published distance-based schedule.

If snow and/or ice is present on the active grille air shutters, take pictures and submit through the Field Reporting Process.

eliminate coolant smell and/or a slight leak at the radiator.

repair attempts that are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

installing aftermarket electrical accessories. Dealer should reference the latest version of General Motors Upfitter Integration Bulletin 115 for this information. It can be found at http://www.gmupfitter.com.

caliper piston area found during a service of the vehicle. The substance is actually excess assembly grease from the caliper boot and piston installation. This grease can be cleaned off and the rest of the service completed.

Technician should inspect the head gaskets to ensure are not installed backwards. Technician should replace the head gasket if they are found installed backwards.

overfull on oil causing an engine vibration concern. The technician is advised to inspect for contaminnants and adjust the engine oil level as needed.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

Option Code L83, L86, or LV3 may have an oil consumption concern were one quart in 2000 miles is being used. Dealer will confirm oil level was properly checked per Owner's Manual, and check the bolt torque on the Valve Lifter Oil Manifold Assembly, before doing any repairs to the vehicle.

automatic transmission fluid pan hear with thethe key on and engine off, or for up to one minute after the vehicle has been shut off should be deemed a normal characteristic.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

factory Integrated Trailer Brake Control be bypassed and their aftermarket trailer brake controller be installed instead. Technician will need to gain access to the body harness. Install trailer brake controller harness General Motors part number 23184088 into Middle Bus Electrical Center (X61A).

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

some newer General Motors infotainment systems. Pair the iPhone to the system then enter the Bluetooth settings menu, select the ?i? icon next to the vehicle name in the device and enable show notifications. The text messaging feature will be available on the next ignition cycle. However with iPhones text messages cannot be responded to when using the infotainment system, they can only be received. For android devices pair the phone to the system during the pairing process the phone will ask you to allow the vehicle to access the device contacts. A second question will pop up on the device asking to allow the vehicle to access the message access profile. Both have to be allowed for the text messaging feature to work.

that have a no crank or a start and then immediate stall, Service Engine Soon Malfunction Indicator lamp may not be on when the ignition is in the run position. Technician may find Diagnostic Trouble Codes P0513 and or P262B may also be set. Technician will pulled the driver sill plate and inspect the wiring for damaged or corroded circuits. Technician will repair any damaged or corroded circuits.

The engine Base timing is not being set correctly. The information in this PI will be helpful in setting the timing in the vehicle.

engine soon malfunction indicator lamp, antilock braking system malfunction indicator lamp, service suspension system message, misfire, hesitation, no crank, heater-vent-air conditioning inoperative. Technician may find F11UA, F104UA, F35UA, and or F60UA blown. Technician should inspect the engine harness near the vacuum pump pulley to be chafing. Technician will need to reroute the wire harness and repair and damaged wires.

engine hours are not correct and display 0.0. Technician will need to program the Instrument Panel Cluster using Service Programming System.

diagnosing a service driver assist message with a diagnostic trouble code B172E and or a B172F. The haptic seat motor has a pigtail lead coming off of it. In many cases the wiring pigtail near the haptic seat motor has broken and will require replacement.

cansetdue to voltage from the Transmission park/neutral signal 1circuit bleeding into the knock sensor system circuits.If SI does not isolate the concern inspect the K20 ECM connector X2 looking for debris, connectorand or terminal concerns.

vehicles that may have issues were the customer will need increased effort to depress the brake pedal. Technician may find fluid in the brake booster and/or the booster vacuum line. Technician will need to replace Vacuum Pump, Brake Booster, Master Cylinder, Vacuum Pump Belt and the Vacuum Line between the booster and the pump.

pressure gauge jumps from approximately 40 lb. to 60 lb. The 4.3L (LV3), 5.3L (L83), 6.2L (L86) engines are equipped with a two stage oil pump. Dealer should advise the customer this is normal operation for these engines.

A vehicle may have a concern ofDTCP050D setting along with a P0300 after a cold start up. White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. Cause Coolant getting into the cylinders, and provides direction for the repair.

A vehicle may have a concern of DTCP050D setting along with a P0300 after a cold start up. White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. Cause Coolant getting into the cylinders, and provides direction for the repair.

White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. Cause: Coolant getting into the cylinders, and provides direction for the repair.

This is the result of hooking up the Active Fuel Injector Tool incorrectly on vehicles equipped with a direct fuel injection system. This Preliminary information instructs the dealer ofa repair kit they received that will prevent this issue when installed correctly.

engines using Tech 2 or GDS 2 (U.S. and Canada).

Instrument Panel Cluster, and Heater-Vent-Air Conditioning display going blank also the Bluetooth connection drops when operating the snow plow. Dealer should communicate to the customer engineering is aware of this concern and working on this issue.

Soon Malfunction Indicator Lamp on and a misfire or a tick noise. Technician may find a Diagnostic Trouble Code P0300 set. If Service Information diagnosis does not isolate the cause of this concern inspect the valve operation. If the valve or valves are not moving the replace the Active Fuel Management lifters and guide on the bank with the concern and the Valve Lifter Oil Assembly.

intermittent crank / no start concern. Technician may find a Diagnostic Trouble Code in the Engine Control Module P1682. Technician will need to follow published Service Information diagnostics for the Diagnostic Trouble Code. If Service Information diagnostics lead to a root cause of the concern technician should replace the Engine Controls Ignition Relay # 70 with part number 13595908.

Technician should not replace the Instrument Panel Cluster for this concern. Technician should test the battery on the vehicle before performing any diagnostics. Low voltage can be caused by a number of reasons discharged battery, battery cable connections, infrequent usage, extended storage, short trip driving, extended key on accessory usage with the engine off, charging issues, and aftermarket electrical accessories.

12662034 part restriction through General Motors Product Quality Center has ended. Dealer can order the parts through the regular Customer Care and Aftersales parts process.

4WD message on the Driver Information Center when operated below 10 degrees Fahrenheit (-12 Celsius). Technician may find C0398 or C0326 stored in the Transfer Case Control Module. For vehicles with Regular Production Option Code NQH and NQ6 and only setting Diagnostic Trouble Codes C0398 or C0398 and C0326 the replacement of the actuator motor will correct the concern. Dealer will need to contact General Motors Product Quality Center for further assistance. For vehicles with Regular Production Option Code NQH and NQ6 with other transfer case Diagnostic Trouble Codes. If the vehicle had a Diagnostic Trouble Code C0398 in the transfer case control module stored with any other codes such as C0392, C0396, C0306 or other codes related to rotational position sensor or actuator position sensor it is likely that is causing a C0398 to set and replacement of the actuator will likely not repair the vehicle. For vehicles with Regular Production Option Code NP0 and only have a Diagnostic Trouble Code C0398 stored in the transfer case control module, the technician should insure the transfer case control module calibrations are up-to-date in Tis2Web.

that have a no crank or a start and then immediate stall, Service Engine Soon Malfunction Indicator lamp may not be on when the ignition is in the run position. Technician may find Diagnostic Trouble Codes P0513 and or P262B may also be set. Technician will pulled the driver sill plate and inspect the wiring for damaged or corroded circuits. Technician will repair any damaged or corroded circuits.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

On 1500 series trucks and all sport utility vehicle with regular production option code IO3 radio the ambient air temperature sensor is hard wired to the engine control module and then the signal goes on high speed local area network to the body control module from there on low speed local area network to the radio. On 1500 series trucks and all sport utility vehicle with regular production option code IO4, IO5, or IO6 the ambient air temperature sensor is hard wired to the engine control module and then the signal goes on high speed local area network to the body control module from there on low speed local area network to the radio then Most 50 Bus to the Human Machine Interface. On 2500/3500 series trucks production option code IO3 radio the ambient air temperature sensor is hard wired to the instrument panel cluster and then the signal goes on low speed local area network to the radio. On 2500/3500 series trucks production option code IO4, IO5, or IO6 radio the ambient air temperature sensor is hard wired to the instrument panel cluster and then the signal goes on low speed local area network to the radio then Most 50 Bus to the Human Machine Interface.

inoperative and Navigation/GPS/Compass issues. Technician may find Diagnostic Trouble Codes B101D sym 3C and or F0. Technician will gather data using a scan tool and contact General Motors Technical Assistance Center for further assistance. After approval technician will replace the OnStar module.

vehicles with a Malfunction Indicator Lamp on. Technician may find Diagnostic Trouble Code P16F3. If the Diagnostic Trouble Code is set in the Transmission Control Module technician will need to contact General Motors Technical Assistance Center for further assistance.

4WD message on the Driver Information Center when operated below 10 degrees Fahrenheit (-12 Celsius). Technician may find C0398 or C0326 stored in the Transfer Case Control Module. For vehicles with Regular Production Option Code NQH and NQ6 and only setting Diagnostic Trouble Codes C0398 or C0398 and C0326 the replacement of the actuator motor will correct the concern. Dealer will need to contact General Motors Product Quality Center for further assistance. For vehicles with Regular Production Option Code NQH and NQ6 with other transfer case Diagnostic Trouble Codes. If the vehicle had a Diagnostic Trouble Code C0398 in the transfer case control module stored with any other codes such as C0392, C0396, C0306 or other codes related to rotational position sensor or actuator position sensor it is likely that is causing a C0398 to set and replacement of the actuator will likely not repair the vehicle. For vehicles with Regular Production Option Code NP0 and only have a Diagnostic Trouble Code C0398 stored in the transfer case control module, the technician should insure the transfer case control module calibrations are up-to-date in Tis2Web.

customers concern of engine misfire, ticking noise and/or MIL on.

General Motors against defects in material or workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty.

engine oil consumption.

hardware detection in Duramax Diesel Engines using GDS 2.

poor performance on recent built vehicles.

transmitter(s) Inoperative or have lost memory.

of the Air bag light illuminated and SIR codes set within the SIR module.

with No Start or Stalling with DTC P0011 and/or P00C6 Set.

eliminate coolant smell and/or a slight leak at the radiator.

eliminate coolant smell and/or a slight leak at the radiator.

require the PQC to be notified.

concerns when trying to locate a root cause.

the customer concern for reduced engine power and /or MIL illuminated.

noise during a cold star and a warm engine operation.

White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. CauseCoolant getting into the cylinders, and provides direction for the repair.

harness if water and/or corrosion is found in the connectors.

pressure gauge jumps from approximately 40 lb. to 60 lb. The 4.3L (L83), 5.3L (L86), 6.2L (LV3) engines are equipped with a two stage oil pump. Dealer should advise the customer this is normal operation for these engines.

White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. CauseCoolant getting into the cylinders, and provides direction for the repair.

The engine Base timing is not being set correctly. The information in this PI will be helpful in setting the timing in the vehicle.

White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. CauseCoolant getting into the cylinders, and provides direction for the repair.

1/2 and 2/3 and Sputter Applying Throttle Between 0 and 30%, Rough idle. Technician may find Diagnostic Trouble Codes P0101, P0171, P0172, P0174, and or P0175. Technician should inspect for cast flashing near the Mass Air Flow sensor as seen below.

hot with the snow plow installed. Do not exceed 64 kilometers per hour / 40 miles per hour with a snow plow mounted to the vehicle even if equipped with VYU. The vehicle could overheat and be damaged.

Technician may find a Diagnostic Trouble Code P0300 stored. Technician will add coolant dye to the system, run engine through warm up, pressurize the cooling system on a cold soak engine and inspect the suspect cylinder with a bore scope for coolant dye evidence. If coolant is found in the cylinder do not replace the cylinder head because that will not repair this concern. Dealer will need to contact General Motors Product Quality Center for engine replacement.

White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. Cause Coolant getting into the cylinders, and provides direction for the repair.

White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. CauseCoolant getting into the cylinders, and provides direction for the repair.

Certain 2015 model year Chevrolet Silverado HD and GMC Sierra HD model vehicles equipped with the Duramax Diesel 6.6L Engine (RPO LML) may exhibit engine harness chafing on the EGR stud. Dealers are to inspect the harness for damage, reroute the harness, and install a clip onto the EGR stud.

Certain 2016 model year Cadillac Escalade, Escalade ESV, Chevrolet Corvette, GMC Yukon Denali and 2015 Cadillac Escalade ESV, Chevrolet Silverado LD, GMC Sierra LD, and Yukon Denali XL model vehicles equipped with 6.2L engines (RPO L86 and LT1) may have engines built with cylinder head gaskets in which the head gasket stopper ring was off location. The gasket may fatigue over time leading to the possibility of a leak into the combustion chamber after several thousand miles. Possible symptoms include: a check engine light for P0300 Misfire, possible combustion gas leaks to coolant resulting in overheating, over-flowed coolant bottle, milky-colored engine oil in the crankcase, piston scuffing and if the vehicle is continued to be driven in this condition, engine failure. Dealers are to replace the left and right side engine head gasket.

This bulletin provides a service procedure to install the original design temperature-sensor wiring harness to the valve body on certain 2015 model year Cadillac Escalade and Escalade ESV; Chevrolet Silverado; and GMC Sierra, Yukon, and Yukon XL vehicles, equipped with a 6.2L engine (L86) and 8-speed automatic transmission (M5U). The supplier of the transmission-wiring harness introduced an unapproved change to the temperature sensor (thermistor), resulting in incorrect oil-temperature readings during transition from cold to warm temperatures. This could cause a harsh shift when starting the vehicle at temperatures below 32F (0C); however, shift quality improves once the transmission oil warms up.

engine oil consumption.

transmission/transaxle identification.

for customer concerns related to wheel alignment.

breakdown or non-function due to aftermarket power-up devices vs. non overpower engine non-function of pistons, cylinders, valve train components, and DTC P003A or P111D set.

disassembled or improperly packaged turbochargers returned to Warranty Part Center.

Certain vehicles that are equipped with a diesel engine (RPO LML/LGH/LUZ), a malfunction-indicator light (MIL) may illuminate due to an offset in the temperature sensor in the diesel-emission-reduction fluid (DEF) tank reservoir or increased DEF tank-heater resistance. Dealers are to replace the DEF tank reservoir. The repairs will be made at no charge to the customer.

signals or brakes are used, engineering is aware of the condition and are working on a resolution.

vehicles that may have a shake or shudder during light throttle acceleration, between 30 and 65 miles per hour steady state driving. Also shudder feeling that may be described as driving over rumble strips or rough pavement. Technician will need to run the vehicle in three different operational modes. The three modes are Normal, torque converter clutch open, and torque converter clutch closed. Technician will need to press and hold the tow-haul mode button for five seconds to disable grade braking to prevent downshifts during test. Technician will need to duplicate the concern in Normal mode. If the concern is gone in torque converter clutch open and closed then the torque converter should be replaced. If the concern is not present in normal mode, torque converter clutch open, and torque converter clutch closed the concern is not with the shudder. Technician should use of the PICO scope and Noise, Vibration and Harshness software can be used to confirm torque converter clutch shudder, Engine, Tire or Driveline component related conditions. Flush the cooler lines and cooler using DT-45096 transmission oil cooling system flush and flow test tool when the torque converter is replace.

Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection dropped, the radio station or volume changes when operating the snow plow. Please advise the customer that engineering is aware of this concern and working on this issue.

6L80 Regular Production Option Code (MYC), 6L90 Regular Production Option Code (MYD) or 8L90 Regular Production Option Code (M5U) Automatic Transmission, now have Powertrain Grade Braking. Powertrain grade braking assists when driving on a downhill grade to help maintain desired vehicle speed by using the engine and transmission to slow the vehicle.

repair vehicles that may have stalling shudder and/or hard shifting into 1st gear or reverse vibration on launch (with excessive crankshaft end play). Technician will test to determine if the crank shaft end play is within specification 0.0015–0.0086 inch. If end play is found to be out of specification, remove engine and inspect for possible crankshaft thrust bearing and/or crankshaft for wear. Inspect thrust bearing for wear on one side and crankshaft on that “mating” surface. If the thrust bearing has three vertical channels worn off replace connecting rod bearings, main bearings, thrust bearing and crankshaft. If working on a Corvette the oil tank with lines and oil cooler are both required to be replaced if equipped

White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. CauseCoolant getting into the cylinders, and provides direction for the repair.

vehicles that may have a buffeting vibration and/or drone type noise, exhaust tone change, and/or body pressure booming. Replace or repair any of the issue that was found in the inspection.If the vehicle is equipped with a 4.3 liter or 5.3 liter engine an updated exhaust system is now available.

White smoke and/or coolant odor may come from exhaust for an extended period of time at cold start as well. CauseCoolant getting into the cylinders, and provides direction for the repair.

or Loud Noise with No Forward (Drive) or Reverse Ranges

12638502 has been placed on a parts restriction through the General Motors Product Quality Center. Dealer will need to contact the General Motors Product Quality Center for further assistance.

The monitor calculates the percent of oil life remaining, based on 3 pathways. The first pathway for oil life calculation is engine revolutions. The second pathway for oil life calculation is the mileage form the last rest for all General Motors powertrains except the Volt. The third pathway for oil life calculation is the amount of time the oil is in the engine. The Volt uses a 2 year timer instead of 1 year. It also uses the engine revolution counter. It does not use the mileage pathway to count down.

some newer General Motors infotainment systems. Pair the iPhone to the system then enter the Bluetooth settings menu, select the “i” icon next to the vehicle name in the device and enable show notifications. The text messaging feature will be available on the next ignition cycle. However with iPhones text messages cannot be responded to when using the infotainment system, they can only be received. For android devices pair the phone to the system during the pairing process the phone will ask you to allow the vehicle to access the device contacts. A second question will pop up on the device asking to allow the vehicle to access the message access profile. Both have to be allowed for the text messaging feature to work.

vehicles that may have a buffeting vibration and/or drone type noise, exhaust tone change, and/or body pressure booming. Replace or repair any of the issue that was found in the inspection.If the vehicle is equipped with a 4.3 liter or 5.3 liter engine an updated exhaust system is now available.

Certain vehicles may have key codes which were inappropriately handled by a third party which could increase the risk of vehicle theft. Dealers are to replace all applicable keys and lock cylinders with new key configurations.

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

CUSTOMERS CONCERN OF ENGINE MISFIRE, TICK NOISE AND MIL ON.

ORIGINATING FROM THE SECOND ROW SEAT.

ONSTAR WIRELESS FIDELITY INOPERATIVE. TECHNICIAN WILL NEED TO CONTACT GENERAL MOTORS TECHNICAL ASSISTANCE CENTER WITH A SCAN TOOL CONNECT TO THE VEHICLE FOR FURTHER ASSISTANCE.

REPAIRING VEHICLES THAT MAY HAVE UNWANTED GRADE BRAKING, REDUCED ENGINE POWER WITH NO DRIVER INFORMATION CENTER MESSAGES BRAKE PEDAL OVERRIDE FEATURE , TRANSMISSION BUSY OR FREQUENT SHIFTING UP OR DOWN, AND DIAGNOSTIC TROUBLE CODES P057B, P057C, AND/OR P057D MAY OR MAY NOT BE SET. TECHNICIAN WILL USE THIS PRELIMINARY INFORMATION TO FIND THE BRAKE PEDAL POSITION DATA PARAMETERS IN THE SCAN TOOL, AND ALSO TO PROVIDE SOME ADDITIONAL DIAGNOSTIC HELP. THESE ISSUES MAY BE CAUSED BY AN INCORRECT BRAKE PEDAL POSITION SENSOR INPUT TO THE ENGINE CONTROL MODULE. TECHNICIAN WILL VERIFY WITH THE SCAN TOOL IF THE ENGINE CONTROL MODULE HAS THE CORRECT PARAMETERS FOR THE BRAKE PEDAL POSITION SENSOR. IF AN ENGINE CONTROL MODULE BRAKE PEDAL POSITION SENSOR RELEARN IS PERFORMED, THE TRUCK MAY BE TEMPORARILY REPAIRED UNTIL THE INTERMITTENT WIRING ISSUE BETWEEN THE ENGINE CONTROL MODULE AND BRAKE PEDAL POSITION SENSOR OCCURS AGAIN. ON 2014 AND NEWER TRUCKS INSPECT AND REPAIR ANY DAMAGE TO X115 AND X119. ON THE 2014 AND PREVIOUS TRUCKS INSPECT AND REPAIR ANY DAMAGE TO X205.

ENGINE SOON MALFUNCTION INDICATOR LAMP ON. TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES P2635, U0074 AND OR U18A2. TECHNICIAN WILL NEED TO FOLLOW PUBLISHED DIAGNOSTICS FOR DIAGNOSTIC TROUBLE CODES U0074 WOULD TAKE PRIORITY OVER U18A2 IF BOTH SET BEFORE ADDRESSING DTC P2635.

ENGINE SOON MALFUNCTION INDICATOR LAMP ON. TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES P0106 AND P0506. TECHNICIAN WILL INSPECT FOR A BROKEN VALVE SPRING AND REPLACE AS NEEDED.

INACCURATE READS 5 MPH WHEN TRAVELING 50 MPH. ENGINEERING IS WORKING TO DEVELOP A SOLUTION.

INACCURATE READS 5 MPH WHEN TRAVELING 50 MPH. ENGINEERING IS WORKING TO DEVELOP A SOLUTION.

OPTION CODE L83, L86, OR LV3 MAY HAVE AN OIL CONSUMPTION CONCERN WERE ONE QUART IN 2000 MILES IS BEING USED. DEALER WILL CONFIRM OIL LEVEL WAS PROPERLY CHECKED PER OWNERS MANUAL, AND CHECK THE BOLT TORQUE ON THE VALVE LIFTER OIL MANIFOLD ASSEMBLY, BEFORE YOU CONTACTING GENERAL MOTORS PRODUCT QUALITY CENTER.

THE MONITOR CALCULATES THE PERCENT OF OIL LIFE REMAINING, BASED ON 3 PATHWAYS. THE FIRST PATHWAY FOR OIL LIFE CALCULATION IS ENGINE REVOLUTIONS. THE SECOND PATHWAY FOR OIL LIFE CALCULATION IS THE MILEAGE FORM THE LAST REST FOR ALL GENERAL MOTORS POWERTRAINS EXCEPT THE VOLT. THE THIRD PATHWAY FOR OIL LIFE CALCULATION IS THE AMOUNT OF TIME THE OIL IS IN THE ENGINE. THE VOLT USES A 2 YEAR TIMER INSTEAD OF 1 YEAR. IT ALSO USES THE ENGINE REVOLUTION COUNTER. IT DOES NOT USE THE MILEAGE PATHWAY TO COUNT DOWN.

THAT IS FELT BETWEEN 1200 1400 ENGINE REVOLUTIONS PER MINUTE WHEN IN ACTIVE FUEL MANAGEMENT V4 MODE. TECHNICIAN WILL NEED TO USE CH 51450-NVH PICO OSCILLOSCOPE DIAGNOSTIC KIT TO MEASURE THE FREQUENCY OF THE VIBRATION. TECHNICIAN WILL NEED TO INSTALL AN EXHAUST DAMPER AND EVALUATE THE VEHICLE. IF THE VIBRATION IS NOT REDUCED, THE THREE-WAY CATALYTIC CONVERTER AND CAB MOUNT SETTLING PROCEDURES WILL NEED TO BE COMPLETED. THIS CONSISTS OF LOOSENING THE EXHAUST CLAMPS AND BODY MOUNTS, SETTLING THE COMPONENTS AND TORQUEING THEM BACK TO SPECIFICATION.

REPAIR VEHICLES WITH A ROUGH IDLE AND/OR VIBRATION AT IDLE IN DRIVE. THIS CONDITION WILL NOT BE PRESENT IN PARK, OR NEUTRAL. THIS CONCERN MAY BE CAUSED BY GROUND OUT WITHIN THE ONE OR BOTH ENGINE MOUNTS. TECHNICIAN WILL USE CH-51450-A (PICO OSCILLOSCOPE) TO MEASURE THE VIBRATION DISTURBANCE. IF THE VIBRATION CONCERN IS E1.5 IN THE HORIZONTAL / LATERAL DIRECTION WITH PICO SENSOR MOUNTED IN SEAT TRACK AS INDICATED CONTINUE WITH STEPS TO REDUCE THE AMPLITUDE OF THE VIBRATION BY ADDING SPACERS IN KEY LOCATIONS TO REDUCE GROUND OUT WITHIN THE ENGINE MOUNTS. THE 6.2L ENGINE HAS A CHARACTERISTIC E1 WHICH CAN BE FELT, AND MAY BE DESCRIBED AS A LOPEY IDLE. DO NOT CONFUSE 6.2L E1 CHARACTERISTIC (NOT CAUSED BY MOUNT GROUND-OUT), WITH E1.5 NORMAL IDLE CHARACTERISTICS BEING TRANSMITTED INTO THE TRUCK VIA GROUND-OUT THRU THE ENGINE MOUNTS.

ENGINE SOON MALFUNCTION INDICATOR LAMP ON AND DIAGNOSTIC TROUBLE CODE P0300 - P0308 MAY SET. TECHNICIAN WILL INSPECT FOR LOSE SPARKPLUG WIRE. IF A SPARK PLUG WIRE IS FOUND LOSE CHECK FOR A MISSING C CLIP ON THE WIRE END FOR THE IGNITION COIL. IF THE CLIP IS MISSING REPLACE THE WIRE.

LML/LGH, ENGINE PART NUMBER 12638505 PARTS RESTRICTION HAS ENDED. DEALER CAN ORDER PARTS THROUGH THE REGULAR CUSTOMER CARE AND AFTERSALES PARTS PROCESS.

INDICATOR LAMP ON OR ENGINE MISFIRE, ROUGH IDLE, EXTENDED CRANK, OR CRANK NO START IN SOME CASES. TECHNICIAN WILL NEED TO PERFORM PUBLISHED SERVICE INFORMATION DIAGNOSTICS. IF TECHNICIAN FINDS CARBON, AN UPPER ENGINE AND VALVE CLEANING SHOULD BE PERFORMED.

DELAYED ENGAGEMENT WHEN THE TRANSMISSION IS SHIFTED FROM PARK TO REVERSE OR PARK TO DRIVE AFTER THE VEHICLE HAS BEEN SITTING WITH THE ENGINE OFF DUE TO THE TORQUE CONVERTER DRAINING THE TRANSMISSION FLUID BACK INTO THE TRANSMISSION PAN.

LEAKING FROM THE COOLANT SURGE TANK AREA OF THE VEHICLE. TECHNICIAN SHOULD INSPECT THE SURGE TANK. IF THE LEAK IS COMING FROM THE SURGE TANK IT WILL NEED TO BE REPLACED ALONG WITH THE CAP.

VEHICLES THAT MAY HAVE ISSUES WERE THE CUSTOMER WILL NEED INCREASED EFFORT TO DEPRESS THE BRAKE PEDAL. TECHNICIAN MAY FIND FLUID IN THE BRAKE BOOSTER AND/OR THE BOOSTER VACUUM LINE. TECHNICIAN WILL NEED TO REPLACE VACUUM PUMP, BRAKE BOOSTER, MASTER CYLINDER, VACUUM PUMP BELT AND THE VACUUM LINE BETWEEN THE BOOSTER AND THE PUMP.

PANEL CLUSTER THE EXCHANGE CENTER IS UNABLE TO PROGRAM THE ACTUAL MILEAGE ON THE ODOMETER OR THE ACTUAL MILEAGE IS UNKNOWN. DEALER WILL NEED TO FOLLOW DEALER TO THE GENERAL MOTORS SERVICE POLICIES AND PROCEDURES MANUAL SECTION 5.2.4 ODOMETER SERVICING.

THAT MAY HAVE A FLASHING PRNDL OR CHECK ENGINE LIGHT ON. ALSO THE TRANSMISSION IS STUCK IN ONE GEAR AND WILL NOT UPSHIFT. IF SERVICE INFORMATION DIAGNOSTICS FOR THE DIAGNOSTIC TROUBLE CODES SETTING DOES NOT LEAD TO A RESOLUTION, THE PRESSURE SWITCH MANIFOLD SHOULD BE REPLACED.

VEHICLES THAT MAY HAVE A SHAKE OR SHUDDER DURING LIGHT THROTTLE ACCELERATION, BETWEEN 30 AND 65 MPH STEADY STATE DRIVING. ALSO SHUDDER FEELING THAT MAY BE DESCRIBED AS DRIVING OVER RUMBLE STRIPS OR ROUGH PAVEMENT. TECHNICIAN WILL DRIVE THE VEHICLE AND MONITOR THE TORQUE CONVERTER CLUTCH SLIP. THE TORQUE CONVERTER CLUTCH SLIP SPEED SHOULD BE 10 RPM OR LESS ALSO NOTE IF THE SHUDDER TAKES PLACE DURING TORQUE CONVERTER CLUTCH APPLY. IF THE TORQUE CONVERTER CLUTCH SLIP SPEED IS IN THE RANGE OF 10 RPM OR LESS THE CONDITION IS POSSIBLY RELATED TO ENGINE PERFORMANCE. IF THE SHUDDER IS ONLY PRESENT IN 4 CYLINDER MODE AND TORQUE CONVERTER CLUTCH SLIP IS 10 RPM OR LESS DEEM THE SHUDDER CONCERN NORMAL CHARACTERISTIC OF ACTIVE FUEL MANAGEMENT. IF THE SLIP SPEED IS BEYOND 10 RPM OR THERE IS SHUDDER DURING TORQUE CONVERTER CLUTCH APPLY THE TORQUE CONVERTER WILL NEED TO BE REPLACED.

PITCHED WHINE NOISE FROM THE VEHICLE NOTICED WHEN DRIVING IN AUTO 4WD. WHEN THE TRANSFER CASE CONTROL MODULE HAS TO MOVE THE TRANSFER CASE ACTUATOR MOTOR THE HIGHER CURRENT PASSING THROUGH THE MODULE CAUSES AN "ELECTRONIC BUZZ OR WHINE" WITHIN SOME OF THE CAPACITORS IN THE MODULE THAT CAN BE HEARD BY SOME OF OUR CUSTOMERS. THIS CAN ONLY BE HEARD WITH ALL ACCESSORIES AND HVAC OFF AND ONLY WHEN ACTUATOR MOVEMENT IS REQUIRED. THIS DOES NOT INDICATE A CONCERN WITH THE MODULE AND SHOULD NOT BE REPLACED TO ADDRESS THIS CONCERN.

REPAIR VEHICLES THAT MAY HAVE STALLING SHUDDER AND/OR HARD SHIFTING INTO 1ST GEAR OR REVERSE VIBRATION ON LAUNCH (WITH EXCESSIVE CRANKSHAFT END PLAY). TECHNICIAN WILL TEST TO DETERMINE IF THE CRANK SHAFT END PLAY IS WITHIN SPECIFICATION 0.00150.0086 INCH. IF END PLAY IS FOUND TO BE OUT OF SPECIFICATION, REMOVE ENGINE AND INSPECT FOR POSSIBLE CRANKSHAFT THRUST BEARING AND/OR CRANKSHAFT FOR WEAR. INSPECT THRUST BEARING FOR WEAR ON ONE SIDE AND CRANKSHAFT ON THAT MATING SURFACE. IF THE THRUST BEARING HAS THREE VERTICAL CHANNELS WORN OFF REPLACE CONNECTING ROD BEARINGS, MAIN BEARINGS, THRUST BEARING AND CRANKSHAFT. IF WORKING ON A CORVETTE THE OIL TANK WITH LINES AND OIL COOLER ARE BOTH REQUIRED TO BE REPLACED IF EQUIPPED.

DEALER SHOULD COMPLETE THE SERVICE INFORMATION DIAGNOSTICS AND THE COST COMPARISON WORKSHEET FOR ASSEMBLY REPAIR VS REPLACEMENT. TECHNICIAN WILL USE THE LATEST VERSION OF 09-06-04-026G TO VERIFY THE ECM CALIBRATION IS NOT AN AFTERMARKET CALIBRATION. IF THE CUSTOMER PREFERS TO KEEP THE ORIGINAL NUMBERS MATCHING ENGINE PLEASE CALL TAC FOR REPAIR DIRECTION.

HAS BEEN PLACED ON RESTRICTION THROUGH GENERAL MOTORS PRODUCT QUALITY CENTER. DEALER WILL NEED TO CALL GENERAL MOTORS PRODUCT QUALITY CENTER FOR FURTHER ASSISTANCE.

ON 1500 SERIES TRUCKS AND ALL SPORT UTILITY VEHICLE WITH REGULAR PRODUCTION OPTION CODE IO3 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE ENGINE CONTROL MODULE AND THEN THE SIGNAL GOES ON HIGH SPEED LOCAL AREA NETWORK TO THE BODY CONTROL MODULE FROM THERE ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO. ON 1500 SERIES TRUCKS AND ALL SPORT UTILITY VEHICLE WITH REGULAR PRODUCTION OPTION CODE IO4, IO5, OR IO6 THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE ENGINE CONTROL MODULE AND THEN THE SIGNAL GOES ON HIGH SPEED LOCAL AREA NETWORK TO THE BODY CONTROL MODULE FROM THERE ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO THEN MOST 50 BUS TO THE HUMAN MACHINE INTERFACE. ON 2500/3500 SERIES TRUCKS PRODUCTION OPTION CODE IO3 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE INSTRUMENT PANEL CLUSTER AND THEN THE SIGNAL GOES ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO. ON 2500/3500 SERIES TRUCKS PRODUCTION OPTION CODE IO4, IO5, OR IO6 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE INSTRUMENT PANEL CLUSTER AND THEN THE SIGNAL GOES ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO THEN MOST 50 BUS TO THE HUMAN MACHINE INTERFACE.

ON 1500 SERIES TRUCKS AND ALL SPORT UTILITY VEHICLE WITH REGULAR PRODUCTION OPTION CODE IO3 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE ENGINE CONTROL MODULE AND THEN THE SIGNAL GOES ON HIGH SPEED LOCAL AREA NETWORK TO THE BODY CONTROL MODULE FROM THERE ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO. ON 1500 SERIES TRUCKS AND ALL SPORT UTILITY VEHICLE WITH REGULAR PRODUCTION OPTION CODE IO4, IO5, OR IO6 THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE ENGINE CONTROL MODULE AND THEN THE SIGNAL GOES ON HIGH SPEED LOCAL AREA NETWORK TO THE BODY CONTROL MODULE FROM THERE ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO THEN MOST 50 BUS TO THE HUMAN MACHINE INTERFACE. ON 2500/3500 SERIES TRUCKS PRODUCTION OPTION CODE IO3 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE INSTRUMENT PANEL CLUSTER AND THEN THE SIGNAL GOES ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO. ON 2500/3500 SERIES TRUCKS PRODUCTION OPTION CODE IO4, IO5, OR IO6 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE INSTRUMENT PANEL CLUSTER AND THEN THE SIGNAL GOES ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO THEN MOST 50 BUS TO THE HUMAN MACHINE INTERFACE.

ACCESSORY POWER MODULE ARE BEING PLACED ON RESTRICTION THROUGH THE GENERAL MOTORS TECHNICAL ASSISTANCE CENTER. DEALER WILL NEED TO CONTACT GENERAL MOTORS TECHNICAL ASSISTANCE CENTER FOR FURTHER ASSISTANCE.

replacement

feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic

50 terminal test probe, replacement terminals, and terminated leads.

50 terminal test probe, replacement terminals, and terminated leads.

50 terminal test probe, replacement terminals, and terminated leads.

system and replace the parts that may be contaminated due to oil in system.

system and replace the parts that may be contaminated due to oil in system.

and repair procedures.

technical assistance case using the dealer case management tool.

and repair procedures.

working on a LIN bus.

U**** Byte 71 DTC.

Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.

Allegation Resolution (PAR) claim.

size pickups and how to correct and repair.

Allegation Resolution (PAR) claim.

size pickups and how to correct and repair.

working on a LIN bus.

and repair procedures.

offered through GM.

and repair procedures.

U**** Byte 71 DTC.

Allegation Resolution (PAR) claim.

offered through GM.

and repair procedures.

Only)

the differences between what is considered a fluid leak and what is considered seepage. Improper diagnosis may lead to unnecessary component replacement. Use the following information to determine if the condition is normal acceptable seepage or a defective component

interiors of GM vehicles.

Technical Assistance (TAC).

normal operations.

and repair procedures.

Only).

verification sheets (CCVS).

click with a feel of increased resistance when the accelerator pedal is about of the way. The new accelerator pedal design has a built-in detent position near the last 1/4 of pedal travel. Dealer should communicate to the customer this is a normal operating characteristic of the vehicle and no repair attempts should be performed.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Technical Assistance (TAC).

Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.

click type noise while driving.

customer.

size pickups and how to correct and repair.

to complete some repairs.

bar (Sports Bar) wind noise or rattle.

Technical Assistance (TAC).

click type noise while driving.

and repair procedures.

Technical Assistance (TAC).

verification sheets (CCVS).

column/drivers footwellarea when turning. It explains how to properly lubricate the column shaft boot where the shaft interacts with the bootwhere it passes through the boot.

If the vehicle is not equipped with Remote Vehicle Start RPO BTV the vehicle will not have Content Theft Deterrent.

from the openings under the bed rails near the stake pockets. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.

memory position.

click with a feel of increased resistance when the accelerator pedal is about ¾ of the way. The new accelerator pedal design has a built-in detent position near the last 1/4 of pedal travel. Dealer should communicate to the customer this is a normal operating characteristic of the vehicle and no repair attempts should be performed.

column/drivers foot well area when turning. It explains how to properly lubricate the column shaft boot where the shaft interacts with the boot where it passes through the boot.

Customer Concern Verification Sheets (CCVS).

RemoteLink? phone application.

click with a feel of increased resistance when the accelerator pedal is about of the way. The new accelerator pedal design has a built-in detent position near the last 1/4 of pedal travel. Dealer should communicate to the customer this is a normal operating characteristic of the vehicle and no repair attempts should be performed.

appropriate Vibration Analysis-Road testing procedure, when diagnosing vibration concerns.

part numbers for the labels.

pixelated

to complete some repairs.

and how to correct and repair.

normal operations.

for vehicles that may need an upgrade.

and repair procedures.

customer request.

higher CSi scores.

Technician should check the Regular Production Option Code list for (VV4).

contact PQC prior to replacing an assembly (U.S. and Canada only).

information to correct a customer concern of alleged no park, vehicle rolls in park or park will not hold.

manually, to fix the customers concern of the mirriors shaking or fluttering at normal driving speeds.

customer.

customer request.

diagnose them.

excessive movement and a click noise while driving.

Fob or OnStar Mobile Application and where to locate the information for future use.

from the openings under the bed rails near the stake pockets. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.

memory position.

dealer special tool loan program.

properly disable the SIR system for repairs at or near

information on the procedures around the spray in bed liners

connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.

click with a feel of increased resistance when the accelerator pedal is about ¾ of the way. The new accelerator pedal design has a built-in detent position near the last 1/4 of pedal travel. Dealer should communicate to the customer this is a normal operating characteristic of the vehicle and no repair attempts should be performed.

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

not pass California smog inspection or smog inspection in other states.

programs.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.

Only).

programs.

before being sold (prepping) to the customer.

programs.

Only).

before being sold (prepping) to the customer.

shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.

Only).

programs.

(WPC) Parts Return Program.

identification for warranty transactions (U.S. Only).

and Canada Dealers Only).

submit a Pre-Repair Authorization (PRA).

Dealer Special Tool Loan Program process.

operation.

replacements.

E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.

repurchase from the customer, GM depends on the dealership to host and administer the repurchase closing and intake of the returning vehicle.

Whining/Whirring Noise, Shudder/Vibration and/or Grinding Noise While in 4HI, 4HI Auto and/or During Parking Lot Maneuvers in Auto Mode.

services and maintenance on vehicles originating/sold in Canada.

replacements.

the warranty transaction submission procedures that support the Personal Property Damage process.

Only).

before being sold (prepping) to the customer.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

a fluid leak, and what is considered fluid seepage.

Assistance Center (TAC).

Only).

programs.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.

E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).

Vibration Analysis-Road testing procedure when diagnosing vibration concerns.

Vehicle from Canada to the United States.

(WPC) Parts Return Program.

Only).

and Canada Dealers Only).

Only).

Only).

submit a Pre-Repair Authorization (PRA).

Vehicle from Canada to the United States.

submit a Pre-Repair Authorization (PRA).

warped or misshapen.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Dealer Special Tool Loan Program process.

Assistance Center (TAC).

Dealers Only).

Only).

Only).

Only).

vehicles before being sold (prepping) to the customer.

Spin-On Oil Filters.

to GM for payment.

identification for warranty transactions (U.S. Only).

operation.

Only).

Dealers Only).

Whining/Whirring Noise, Shudder/Vibration and/or Grinding Noise While in 4HI, 4HI Auto and/or During Parking Lot Maneuvers in Auto Mode.

the warranty transaction submission procedures that support the Personal Property Damage process.

Whining/Whirring Noise, Shudder/Vibration and/or Grinding Noise While in 4HI, 4HI Auto and/or During Parking Lot Maneuvers in Auto Mode.

(WPC) Parts Return Program.

Only).

E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).

and Canada.

Spin-On Oil Filters.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Only).

submit a Pre-Repair Authorization (PRA).

Only).

submit a Pre-Repair Authorization (PRA).

Only).

replacements.

warped or misshapen.

Spin-On Oil Filters.

vehicles before being sold (prepping) to the customer.

Spin-On Oil Filters.

independent causes (GM Canada Dealers Only).

replacements.

replacements.

Spin-On Oil Filters.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

Pre-Repair Authorization (PRA) (US dealers only).

services and maintenance on vehicles originating/sold in Canada.

Enthusiasm.

vehicles before sold (prepping) to the customer.

diagnosing a front heated seat concern and is not meant to be a diagnostic flow chart or replace Service Information. Always, perform and refer to Service Information for the latest diagnostic information and procedures.

field action customer reimbursement procedure (U.S. Dealers Only).

to GM for payment.

diagnosing a front heated seat concern and is not meant to be a diagnostic flow chart or replace Service Information. Always, perform and refer to Service Information for the latest diagnostic information and procedures.

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, B3935, C0750, C0755, C0760, C0765, and/or C0775.

for certain repairs, such as Wiring Harness Repairs.

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

warranty replacements.

a back-up alarm inoperative during the Pre-Delivery Inspection. On trucks equipped with the Back Up Alarm (RPO 8S3), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.

repairing wiring harnesses.

(U.S).

warranty replacements.

that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

warranty replacements.

warranty replacements.

a back-up alarm inoperative during the Pre-Delivery Inspection. On trucks equipped with the Back Up Alarm (RPO 8S3), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.

repairing wiring harnesses.

warranty replacements.

Procedure as Outlined Below)

Procedure as Outlined Below)

Procedure as Outlined Below)

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

warranty replacements.

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

a back-up alarm inoperative during the Pre-Delivery Inspection. On trucks equipped with the Back Up Alarm (RPO 8S3), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.

condition of MIL Illuminated with Multiple Fuel Trim and/or Oxygen Sensor Codes Set.

front shock electrical connector terminals. Technician will need to slightly bend the end of the J-38125-12A release tool. There is a purple Terminal Position Assurance that will align itself in the release position when the release tool is inserted into the release hole. There is a metal locking tab on the terminal that will need to be pushed in before the terminal will pull out of the connector.

front shock electrical connector terminals. Technician will need to slightly bend the end of the J-38125-12A release tool. There is a purple Terminal Position Assurance that will align itself in the release position when the release tool is inserted into the release hole. There is a metal locking tab on the terminal that will need to be pushed in before the terminal will pull out of the connector.

at g218, Inspecting for a short at the starter B+ to shield and testing for a faulty battery.

connector to correct a customer concern of Malfunction Indicator Lamp (MIL) Illuminated - DTC P0333 Set.

a back-up alarm inoperative during the Pre-Delivery Inspection. On trucks equipped with the Back Up Alarm (RPO 8S3), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.

technicians may notice the TCM may fail during the reprogramming event and become unresponsive to the Service Programming System (SPS), unresponsive to the GDS2 tool. This bulletin addresses corrective actions to attempt to recover the module before declaring the TCM as a bad part and replacing. During reprogramming, an interruption can cause the module to lock up. A module reset may recover the TCM

The new electrical architecture for the Silverado and Sierra has made swapping mirrors a more involved procedure than with previous models. The recommendation has been divided into three upgrades, depending on which mirrors the truck was built with (RPO DE2, DL8 or DL3). Please follow the correct RPO group below, because not all camper mirrors can be installed on all trucks. After selecting the correct RPO mirror the truck was built with, this PI will aid in determining which camper mirrors can be installed.

Surging and Stalling Condition Some customers may comment that the Malfunction Indicator Light (MIL) is illuminated. Some customers may also comment on one or more of the following symptoms: Hesitation Surging Stalling Note: In ambient temperatures 100 F (37.7 C) degrees or higher, DTCs P2635 and/or P018B may set. The Technician may find one or more of the following DTCs set: P2635 P018B Cause This condition may be caused by a vapor buildup in fuel feed line. Correction If the conditions stated above are met, replace the fuel pump module with an updated version

The new electrical architecture for the Silverado and Sierra has made swapping mirrors a more involved procedure than with previous models. The recommendation has been divided into three upgrades, depending on which mirrors the truck was built with (RPO DE2, DL8 or DL3). Please follow the correct RPO group below, because not all camper mirrors can be installed on all trucks. After selecting the correct RPO mirror the truck was built with, this PI will aid in determining which camper mirrors can be installed.

a back-up alarm inoperative during the Pre-Delivery Inspection. On trucks equipped with the Back Up Alarm (RPO 8S3), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.

a back-up alarm inoperative during the Pre-Delivery Inspection. On trucks equipped with the Back Up Alarm (RPO 8S3), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.

(DIC) and/or Battery Light is Flashing and the procedures to turn the Transport Mode message ON and OFF.

the vent and route down the fuel feed line and secure with zip ties.

the vent and route down the fuel feed line and secure with zip ties.

power sliding rear window (RPO A48) may have areas of high electrical resistance on the rear defroster circuit. This could be caused, in part, by mechanical stress from opening and closing the rear power window, intrusion of debris, and use of the rear defroster. Over time, this condition could generate heat that could melt the areas surrounding the circuit. In rare instances, this heat could cause a non-propagating fire, increasing the risk of property damage or injury. Dealers will replace the buss bar covers and contact cover. If the rear window or sliding glass assembly appears damaged due to an occurrence of high electrical resistance on the rear defroster circuit, they should also be replaced.

applications.

at g218, Inspecting for a short at the starter B+ to shield and testing for a faulty battery.

these concerns remote keyless entry, passive Entry and Start Inoperative, No Fob detect message on driver information center, service tire pressure system, no audio, touch screen Inoperative, Steering Wheel Controls Inoperative, Service Stabilitrak, rear power windows inoperative, rear wiper inoperative, and or a dead battery. Technician may find Diagnostic Trouble Codes B3101, B144C, C0710, C0544, U1548, U1549, U154A, U0151, U0126, U0415, U0077, U0028 and/or U0029. Technician should inspect the left instrument panel for the wire harness being pinched. Technician will need to repair the wire harness and reroute the wire harness.

when replacing a module.

Wheel Drive" message on the Driver Information Center. Provides the technician with additional information to ensure that the TCCM contains the latest software released to address previous issues, also advises of default action changes. Calls out specific circuits to be inspected to help isolate intermittent codes.

position reverse tilt position is inoperative.

On certain passenger cars and light duty trucks, equipped with Gen 10 OnStar, the embedded phone flash memory chip may become corrupted, causing the OnStar system to become inoperative. Dealers are to replace and program the vehicle communication interface module (VCIM).

and/or Battery Light is Flashing and the procedures to turn the Transport Mode message On and Off.

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

transactions when doing wiring repairs.

replacements.

Transport Bus Diagnostic Tool Kit (EL-51578) has been released to help diagnose any of the Media Oriented Systems Transport bus concerns. The kit contains header connectors that are installed to bypass Media Oriented Systems Transport bus modules. The bypass connector also contains a terminal for verifying Media Oriented Systems Transport control circuit voltages. Technician should review Media Oriented Systems Transport bus description and operation and Diagnostic Trouble Code U0028 diagnostic procedures.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

front shock electrical connector terminals. Technician will need to slightly bend the end of the J-38125-12A release tool. There is a purple Terminal Position Assurance that will align itself in the release position when the release tool is inserted into the release hole. There is a metal locking tab on the terminal that will need to be pushed in before the terminal will pull out of the connector.

customers concern of the the power outlet intermittently works.

using a second stage manufacturer

diagnostic trouble code U0159 set in the instrument panel cluster and/or the body control module. For vehicles equipped with Ultrasonic Park Assist System Regular Production Option Code UD5 or UD7 technician will use Service Programming System to reprogram the Parking Assist Control Module to correct this concern. Technician will need to inspect the front park assist sensors scallops/reliefs molded into the ring if previously replaced. Technician will need to replace the sensor rings with part number 84075328.

conductive finish.

the TIS Service Programming System (SPS), set-up and warranty.

turned on after turning the ignition off and opening the driver?s door. The radio can then be turned back on after the vehicle's Retained Accessory Power has been canceled by simply pressing the power button on the radio. This is a normal characteristic of the key off operation.

a back-up alarm inoperative during the Pre-Delivery Inspection. On trucks equipped with the Back Up Alarm (RPO 8S3), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.

be re-learned when accessory wheels are installed on the vehicle.

malfunction ? may set DTC B2462, B2470 or B125C - and/or water leak on headliner at sun visor or overhead console areas, possible battery drain concern.

Loss of Steering Assist due to a software abnormality.

power mirriors, shorts in the wiring and the MSM, and reprogram the module if shorts weren't found, for the customers concern of the mirriors and/or seat inoperative.

E5659, M5304, and/or M5530 may be displayed in TIS2web when the technician is programming any module. If this concern is encountered, the technician should start by ensuring that the module being programmed is not a used module and that the VIN matches on VIN plate, TIS2web programming screen, and GDS2 module identification information screen.

reprogram modules.

cause if diagnostics finds no problems to that point.

technician was unable to clear the codes.

flashing.

the intermittent no start and security lamp on.

power mirriors, shorts in the wiring and the MSM, and reprogram the module if shorts weren't found, for the customers concern of the mirriors and/or seat inoperative.

diagnostic trouble code U0159 set in the instrument panel cluster and /or the body control module. For vehicles equipped with Ultrasonic Park Assist System Regular Production Option Code UD5 or UD7 technician will use Service Programming System to reprogram the Parking Assist Control Module to correct this concern. Technician will need to inspect the front park assist sensors scallops/reliefs molded into the ring if previously replaced. Technician will need to replace the sensor rings with part number 84075328.

aftermarket bed cap or topper may question where they can wire in the center high mounted stop light for the cap or topper. Provisions for the center high mounted stop light have been provided at the Rear Body Junction Block (X63A) connector X6 terminal 1 for 2014-2015 model years. For vehicle model years 2016-2017 provisions for the center high mounted stop light have been provided at connector X400 terminal 4, circuit 1054.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

and booster packs.

long period of time and/or set in cold weather climates to correct a customer concern of symptoms that include, but not limited to, a slow or no crank condition that may be caused by a discharged battery.

temperature sensors.

concern of the blank screen after start up, Rear view camera on, touch screen inop, bluetooth and navigation concerns.

concern of the blank screen after start up, Rear view camera on, touch screen inop, bluetooth and navigation concerns.

required.

additional information.

diagnostic trouble code U0159 set in the instrument panel cluster and /or the body control module. For vehicles equipped with Ultrasonic Park Assist System Regular Production Option Code UD5 or UD7 technician will use Service Programming System to reprogram the Parking Assist Control Module to correct this concern. Technician will need to inspect the front park assist sensors scallops/reliefs molded into the ring if previously replaced. Technician will need to replace the sensor rings with part number 84075328.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

Wheel Drive" message on the Driver Information Center. Provides the technician with additional information to ensure that the TCCM contains the latest software released to address previous issues, also advises of default action changes. Calls out specific circuits to be inspected to help isolate intermittent codes.

certain channels but XM channel info is displayed. Technician will need to contact XM and deactivate and activate the module.

TRANSPORT BUS DIAGNOSTIC TOOL KIT (EL-51578) HAS BEEN RELEASED TO HELP DIAGNOSE ANY OF THE MEDIA ORIENTED SYSTEMS TRANSPORT BUS CONCERNS. THE KIT CONTAINS HEADER CONNECTORS THAT ARE INSTALLED TO BYPASS MEDIA ORIENTED SYSTEMS TRANSPORT BUS MODULES. THE BYPASS CONNECTOR ALSO CONTAINS A TERMINAL FOR VERIFYING MEDIA ORIENTED SYSTEMS TRANSPORT CONTROL CIRCUIT VOLTAGES. TECHNICIAN SHOULD REVIEW MEDIA ORIENTED SYSTEMS TRANSPORT BUS DESCRIPTION AND OPERATION AND DIAGNOSTIC TROUBLE CODE U0028 DIAGNOSTIC PROCEDURES.

TECHNICIAN SHOULD TURN OFF THE IGNITION AND CANCEL RETAINED ACCESSORY POWER. AFTER THE VEHICLE HAS POWERED DOWN REMOVE POWER TO THE ONSTAR MODULE FOR FIVE MINUTES. AFTER THE POWER HAS BEEN REMOVED FOR FIVE MINUTES, IF THE ONSTAR SYSTEM IS WORKING RELEASE THE VEHICLE. IF THE ONSTAR SYSTEM IS STILL INOPERATIVE CONTINUE WITH PUBLISHED SERVICE INFORMATION DIAGNOSTICS.

CORRECT A CUSTOMER CONCERN THAT THE MALFUNCTION INDICATOR LIGHT (MIL) IS ILLUMINATED DUE TO EXCESSIVE SAND AND/OR DEBRIS ENTERING THE AIR FILTER BOX AND BYPASSING THE SEAL OF THE AIR FILTER CAUSING DAMAGE TO THE HO2 SENSOR AND THE CATALYTIC CONVERTER TO BECOME BLOCKED WITH SAND AND DEBRIS PARTICLES.

PANEL CLUSTER, RADIO, AND HEATER-VENT-AIR CONDITIONING DISPLAYS BLANKING OUT. ALSO BLUETOOTH DEVICES MAY DROP CONNECTION OR THE RADIO VOLUME CHANGES WHEN OPERATING THE SNOW PLOW. TECHNICIAN WILL REPLACE THE SNOW PLOW JUMPER HARNESS.

ordering

ordering

the throttle plate is opened rapidly and advises the customer that it is normal for the delay.

repair of 8 Speed Transmissions

due to seeing grease or sealant on certain locations on the gear.

Slips, or Flares.

engagement into drive, shudder at a launch, or the transmission is slipping when shifting into 1st, 2nd, 3rd or 4th gears. This may be due to loose stator support to pump cover bolts causing a leak at the stator support to pump cover gasket. Technician will check for the bolts to be loose. If any of the bolts are loose or the gasket is misaligned or leaking, the transmission pump cover must be replaced and the 1234 clutch plates should be inspected for being distressed and repaired as needed.

contact Technical Assistance to make sureunit is not suspect of a snap ring concern prior to installation.

software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.

found the cause of the customers concern of No Forward Gear When Shifting from Park to Drive and/or Reverse to Drive.

found the cause of the customers concern of No Forward Gear When Shifting from Park to Drive and/or Reverse to Drive.

The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

found the cause of the customers concern of No Forward Gear When Shifting from Park to Drive and/or Reverse to Drive.

Slips, or Flares.

found the cause of the customers concern of No Forward Gear When Shifting from Park to Drive and/or Reverse to Drive.

transmission installation.

part number 24236933 is currently transitioning from a kit to the filter (24236517) and seal (24225347) being sold individually.

Start Up/Shift of the Day Under Light Throttle.

The concern is present when coasting at low speeds of less than 15 miles per hour and then aggressively applying the throttle, or after making a hard stop followed by an aggressive throttle. This concern may also be present while cruising at highway speeds and then an aggressive increase in throttle.This is considered normal operation of the vehicle the throttle is delayed and opened slowly up to .7 seconds to help minimize driveline lash and clunking or will have approximately .5 seconds of zero torque to allow the transmission to shift to downshift.

Conditions

t-case or transmission leaking ATF, causing the customer concern of a Red Fluid Leak from Center of Vehicle Located by Rear of Transmission or Transfer Case Area.

Start Up/Shift of the Day Under Light Throttle.

the throttle plate is opened rapidly and advises the customer that it is normal for the delay.

Slips, or Flares.

Slips, or Flares.

Slips, or Flares.

transmission leaking ATF causing the customers concern.

engagement into drive, shudder at a launch, or the transmission is slipping when shifting into 1st, 2nd, 3rd or 4th gears. This may be due to loose stator support to pump cover bolts causing a leak at the stator support to pump cover gasket. Technician will check for the bolts to be loose. If any of the bolts are loose or the gasket is misaligned or leaking, the transmission pump cover must be replaced and the 1234 clutch plates should be inspected for being distressed and repaired as needed.

after the vehicle has been sitting for a period of time. Technician can update the Transmission Control Module if working on a model year 2007. On all other model years dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.

software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.

seal and which seal should be used with measurements of the seal.

due to seeing grease or sealant on certain locations on the gear.

test.

Slips, or Flares.

to shift the t-case from 4lo to Hi gears while driving.

for metal.

Some customers or technicians may comment on seeing grease or sealant on certain locations of the steering gear. The illustrations below include arrows showing the areas on the steering gear that the supplier intentionally applies sealing grease. Any of these locations have the potential of showing visible grease under normal operation.

engagement into drive, shudder at a launch, or the transmission is slipping when shifting into 1st, 2nd, 3rd or 4th gears. This may be due to loose stator support to pump cover bolts causing a leak at the stator support to pump cover gasket. Technician will check for the bolts to be loose. If any of the bolts are loose or the gasket is misaligned or leaking, the transmission pump cover must be replaced and the 1234 clutch plates should be inspected for being distressed and repaired as needed.

repaired for the flare and its still noticed.

fluid and adding the new fluid to correct a shake/shudder during light throttle acceleration condition.

normal characteristic.

in addressing torque converter clutch shudder concerns.

that shift feels to be too firm (harsh) or may slip or flare.

Indicator Lamp (MIL) illuminated and a technician finding DTC P0741:Torque Converter Clutch Stuck Off, set.

The concern is present when coasting at low speeds of less than 15 miles per hour and then aggressively applying the throttle, or after making a hard stop followed by an aggressive throttle. This is considered normal operation of the vehicle the throttle is delayed and opened slowly up to .7 seconds to help minimize driveline lash and clunking or will have approximately .5 seconds of zero torque to allow the transmission to shift to first gear.

manual transmissions that repair attempts will not change.

test.

gear due to seeing grease or sealant on certain locations on the gear.

repaired for the flare and its still noticed.

The different noises caused by driver habit, weather conditions , and normal manual transmission noises.

Allison transmission and to gather information on the transmission.

customer concern of low milage harsh shifting.

Technician may find Diagnostic Trouble Codes P0601, P0603, P0604, P062F or P1621 stored in the Transmission Control Module. Technician will need to ensure that the Diagnostic Trouble Codes are set in the Transmission Control Module. If the Diagnostic Trouble Codes are only set in the Transmission Control Module reprogram the Transmission Control Module.

THAT MAY HAVE A GRIND, POP, SHUDDER OR BIND FEELING/NOISE IN THE STEERING COLUMN WHEN TURNING LEFT OR RIGHT. TECHNICIAN WILL INSPECT FOR THE LOWER COLUMN BEARING TO BE OUT OF POSITION AND THE UPPER INTERMEDIATE STEERING SHAFT TO LOWER COLUMN SHAFT BOLT AND NUT MAY BE CONTACTING THE INHIBITOR/SHIFTIER CABLE BRACKET. TECHNICIAN WILL REPLACE THE STEERING COLUMN FOR THIS CONCERN.

analysis.

additive.

additive.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

cause of excessive soot from the tailpipe.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

additive.

that may have rattle or ticking noise that is louder inside the vehicle than outside. The noise may also sound like a lifter tick. If the noise is heard best at the fuel line and the sound will be real loud with a stethoscope. The fuel line will need to be replaced.

feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may be due to fuel movement in the fuel tank when not completely full. The condition is eliminated after completely filling the fuel tank.

Driver Information Center Messages

Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

additive.

cause of excessive soot from the tailpipe.

Filter Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may be due to fuel movement in the fuel tank when not completely full. The condition is eliminated after completely filling the fuel tank.

customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.

cause of excessive soot from the tailpipe.

Filter Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

additive.

additive.

driver information Center Messages

DIC, DTC P2463 May be set

Driver Information Center Messages

DIC, DTC P2463 May Be Set

Filter Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

using the evaporative emission cart smoke machine and ultrasonic leak detectortools.

documents and scan tool parameters to reference when encountering an: Exhaust Fluid Quality Poor Message Displayed, and a Reductant Fluid Quality Test Status that will Pass, Time Out, Fail or Interrupt and other DEF Messages that may be observed.

customer concerns of XM/Cellular Mobile Phone/OnStar antenna looseness or damage, XM/Cellular/OnStar reception performance degraded, rattle/flutter/squeak noise, wind noise/whistle at highway speeds, and/or a water leak on headliner at sunvisor.

fuel system causing the vehicle to have a hard or no start.

may come on and the truck DPF system may fail.

tool parameters to reference when encountering an: Exhaust Fluid Quality Poor message displayed, and a Reductant Fluid Quality Test status that will Pass, Time Out, Fail or Interrupt and other DEF messages that maybe observed.

injector may need to be removed for a repair or replaced the injector will need a new seal. This Preliminary Information contains all the O-ring seal and the injector kit part numbers.

chirp type noise from the rear of the vehicle. Technician should use the latest version of PI1201. If the noise is gone replace the muffler and tail pipe assembly.

FLUID QUALITY POOR ON THE DRIVER INFORMATION CENTER OR A DIESEL EXHAUST FLUID WARNING LAMP ON OR OTHER EXHAUST FLUID QUALITY RELATED CONCERNS. TECHNICIAN WILL INSPECT THE DIESEL EXHAUST FLUID FOR CONTAMINATION. TECHNICIAN SHOULD USE SERVICE INFORMATION FOR CONTAMINANTS IN DIESEL EXHAUST FLUID DIAGNOSIS AND USE SPECIAL TOOL J26568 OR EN50422 DIESEL EXHAUST FLUID REFRACTOMETER FOR FLUID TESTING.

Peeling, Metal Shows Corrosion/Rusting due to issue with getting product from current supplier listed in the bulletin.

Peeling, Metal Shows Corrosion/Rusting due to issue with getting product from current supplier listed in the bulletin.

addressing underbody component corrosion with customers.

have the condition of Tire Slowly Goes Flat, Tire Air Loss, Low Tire Pressure Warning Light Illuminated, Aluminum Wheel Bead Seat Corrosion.

peeling, metal shows corrosion/rusting (U.S. and Canada Only).

shipping film.

Guidelines.

peeling, metal shows corrosion/rusting (U.S. and Canada Only).

characteristic.

Aluminum Wheels.

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).

coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).

addressing underbody component corrosion with customers.

coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).

Guidelines.

addressing underbody component corrosion with customers.

characteristic.

Replacement Guidelines.

coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

addressing underbody component corrosion with customers.

Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.

Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.

front camera is loose or that the mirror/camera mounting bracket is loose or has fallen off. If a vehicle is encountered with the above condition, do not attempt to reinstall the bracket onto the windshield. The above listed vehicles have a revised bracket design that is not serviceable. It is necessary to replace the windshield glass assembly. The bracket comes installed on the new glass assembly. Refer to Windshield Replacement in SI.

addressing underbody component corrosion with customers.

front side door glass area.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

code is 598F that is Anthracite color.

fob range.

Technician should not replace any parts for this concern. Please communicate to the customer this condition is a normal operating characteristic of their vehicle.

in the bed.

noise in the vehicle from the driver or passenger side. Technician will need to inspect for voids in the body sealer on the left or right side A-pillar. Technician should also inspect for voids in the body sealer at the cowl seam and apply sealer as necessary.

driver's or passenger's seat back may lean or be turned outward. Technician will need to remove the seat bottom trim cover and reinstall it completely and squarely to the cushion to correct the concern.

rearview mirrors on a vehicle not originally equipped with them.

rearview mirrors on a vehicle not originally equipped with them.

when the protective shipping film is removed from certain vehicles.

chromed aluminum wheels, along with warranty information regarding these conditions.

Technician should test another panel on a clean surface above room temperature. Technician will use a 2 inch wide piece of masking tape to the body, and pull upward quickly. If the paint flakes or peels away, the panel in question should be repaired.

front side door glass area.

mirror and the reverse tilt

driver or passenger front door armrest area.

rearview mirrors on a vehicle not originally equipped with them.

OR RIPPLE APPEARANCE IN THE SIDE OUTER PANEL OF THE CARGO BOX AROUND THE PERIMETER OF THE WHEEL HOUSE OPENING. TECHNICIAN SHOULD FIRST ACCESS THE REAR OF THE INNER WHEELHOUSE AREA THROUGH THE TAIL LAMP CAVITY AND THE FRONT OF THE WHEELHOUSE FROM UNDER THE VEHICLE, AND COAT THE INNER HEM OF THE WHEEL HOUSE TO SIDE OUTER PANEL WITH 3M RUST FIGHTER I. AFTER ALLOWING THE 3M RUST FIGHTER I TO DRY THEN APPLY SEVERAL COATS OF NOX RUST X-121B UNDERCOATING PART NUMBER 12346501.

Noise from the Speakers Followed by a Reset of the Radio and Clock due to a software issue.

radio does not have a global positioning system location but OnStar is able to accurately locate the vehicle. Technician should check the installation of the COAX cables to be router correctly. Technician will gain access to the Radio or Human Machine Interface depending on the vehicle build. Install the EL-50334 test antenna to the Radio HMI and evaluate the operation. If the GPS signal is restored, inspect for incorrect coax routing as described above and if found, reroute the cable so it does not bypass the splitter.

SiriusXM Channels Due to Interference in Some Geographic Locations.

being: - Yellow - Blurry -Distorted - Image scrolling - Image with NO gridlines - Screen is blue with gridlines - Screen is blue with Service Rear Vision System message

amplifier part numbers until all the new amplifier numbers are setup correctly for programming.

reception is poor.

NAV screen audio content is unavailable via speech recognition, display screen is stuck on incoming call view after phone call finished, rear view camera display blank, USB issues, Bluetooth/Favorite Bar/Voice, iPod unable to detect via USB, recognition concerns, XM speech recognition inoperative, traffic messages, clock display.

display does not always return to the previous call/source screen when a Bluetooth call has ended and/or that the call timer may continue to flash and increment. The call/source screen staying displayed is a normal operating characteristic and cannot be changed. Technician should updated the Human Machine Interface to prevent the call timer from flashing and incrementing after the call has ended.

function properly when diagnosing infotainment complaints, which may lead to mis-diagnosis.

navigation radio.

the hood fluttering, vibrating or displaying visible motion at highway speeds or over rough road surfaces.

operation issues.

operation issues.

and to correct the customers concern of the radio being loud during navigation.

Inspect the body ground strap to insure it is connected in the proper locations and the strap eyelets are tight and do not rotate.

the hood fluttering, vibrating or displaying visible motion at highway speeds or over rough road surfaces.

techline/service programming systems.

correct the customers concern loss XM services, noise and/or water leak.

Display, NAV Screen Audio Content is Unavailable via Speech Recognition, Display Screen is Stuck on Incoming Call View After Phone Call Finished, Rear View Camera Display Blank, USB Issues/Bluetooth/Favorite Bar/Voice, iPod Unable to Detect via USB, Recognition Concerns, XM Speech Recognition Inoperative, Traffic Messages, Clock Display

locks up, slow response time, vertical lines between the clock and temp guage, and poor FM reception.

Option Codes A52, AZ3, or B3F may comment about low treble, or excessive bass from the front door speakers. This is a normal design characteristic for this seat configuration. These vehicles lack a subwoofer.

Pressing the white Onstar push to talk button and say hide Onstar menu will hide the menu and saying unhide menu will make the menu come back again.

the radio "maximum number of phones are currently paired to the vehicle". Dealer should advise the customer this is normal operation of the vehicle due to the maximum number of five phones can be paired to a vehicle.

TECHNICIAN WILL NEED TO REPLACE THE RADIO TO ADDRESS THE CONCERN.

DISPLAYS, FLASHING DISPLAYS, ERROR OR UPDATE FAILED MESSAGES, NAVIGATION MAP NOT LOADING, BLUETOOTH OR USB CONCERNS. TECHNICIAN SHOULD INSPECT THE USB/SD CARD PORT FOR A SD CARD OR A DEVICE PLUG INTO ANY OF THE USB PORTS.

strut due to fluid leak.

strut due to fluid leak.

that may have a "Check Trailer Wiring" or "Service Trailer Brake System message on the Driver Information Center when a trailer is connected to the vehicle. Diagnostic Trouble Code C1114 set in the Chassis Control Module. Chassis Control Module has to determine the type of trailer brake system that is being used. The Chassis Control Module can be sensitive to a variety of trailer wiring issues. The technician will need to make a trailer tester using Electric Trailer Brake Magnets and 7-way trailer connector to determine if it is a vehicle or trailer issue. If the concern is not duplicated with the tester installed, the vehicle is operating correctly and the focus should be on the trailer wiring or 7 way connector.

causing a voltage spike into the trucks electrical system which is causing DTC C1114 to set.

disk on gasket sealing surfaces or reused parts.

that may have a "Check Trailer Wiring" or "Service Trailer Brake System? message on the Driver Information Center when a trailer is connected to the vehicle. Diagnostic Trouble Code C1114 set in the Chassis Control Module. Chassis Control Module has to determine the type of trailer brake system that is being used. The Chassis Control Module can be sensitive to a variety of trailer wiring issues. The technician will need to make a trailer tester using Electric Trailer Brake Magnets and 7-way trailer connector to determine if it is a vehicle or trailer issue. If the concern is not duplicated with the tester installed, the vehicle is operating correctly and the focus should be on the trailer wiring or 7 way connector.

disk on gasket sealing surfaces or reused parts.

to be replaced if the brake pedal moves or applies on its own at a full turn.

disk on gasket sealing surfaces or reused parts.

that may have a "Check Trailer Wiring" or "Service Trailer Brake System? message on the Driver Information Center when a trailer is connected to the vehicle. Diagnostic Trouble Code C1114 set in the Chassis Control Module. Chassis Control Module has to determine the type of trailer brake system that is being used. The Chassis Control Module can be sensitive to a variety of trailer wiring issues. The technician will need to make a trailer tester using Electric Trailer Brake Magnets and 7-way trailer connector to determine if it is a vehicle or trailer issue. If the concern is not duplicated with the tester installed, the vehicle is operating correctly and the focus should be on the trailer wiring or 7 way connector.

vehicles that may have an intermittent "Check Trailer Wiring" or "Service Trailer Brake" message on the Driver Information Center. Technician will inspect and clean the ground wire (normally white wire) connection on the trailer side of the 7-pin connector. Inspect that the wires inside the trailer side connector are clean and securely fastened. If the vehicle?s 7-way connector socket terminals are deformed or have excessive wear, it will be necessary to replace the truck side connector with part number 23404450.

to be replaced if the brake pedal moves or applies on its own at a full turn.

Traction control lights/message on, Service Power Steering System, Service Suspension System, and or Loss of communication with EBCM, SWPS, PSCM, and/or SCM. Technician may find Diagnostic Trouble Codes U0077, U0121, U0126, U0131, U0139, U0401, U0415, and/or U0428. Technician should remove the driver and passenger sill plate to gain access to the wire harness. If any open, damaged, or corroded wires should be repaired.

repair vehicles that may have uneven brake pad wear. Technician will need to inspect and measure the brake pads thickness. Also determine the customer?s driving style. The disc brake pads should only be replaced if the friction surface is worn to within 2.0 mm (0.079 in) of the mounting plates. The rotors and pads should be replaced with the updated part number If the pads are out of specification, perform normal Service Information diagnostics to determine the cause of the concern.

vehicles that may have an intermittent "Check Trailer Wiring" or "Service Trailer Brake" message on the Driver Information Center. Technician will inspect and clean the ground wire (normally white wire) connection on the trailer side of the 7-pin connector. Inspect that the wires inside the trailer side connector are clean and securely fastened. If the vehicle?s 7-way connector socket terminals are deformed or have excessive wear, it will be necessary to replace the truck side connector with part number 23404450.

that may have a "Check Trailer Wiring" or "Service Trailer Brake System” message on the Driver Information Center when a trailer is connected to the vehicle. Diagnostic Trouble Code C1114 set in the Chassis Control Module. Chassis Control Module has to determine the type of trailer brake system that is being used. The Chassis Control Module can be sensitive to a variety of trailer wiring issues. The technician will need to make a trailer tester using Electric Trailer Brake Magnets and 7-way trailer connector to determine if it is a vehicle or trailer issue. If the concern is not duplicated with the tester installed, the vehicle is operating correctly and the focus should be on the trailer wiring or 7 way connector.

connection not recognized or “Check Trailer wiring” or “Service Trailer Brake” message. Technician may find Diagnostic Trouble Codes C1112, C1113, C1114, C111B, U1556, and/or U1505. Technician will need to inspect the battery and Trailer Brake Power Module connector for corroded terminals and replace as necessary.

concern of seeing a white film/residue on the IP pad and/or door trim panels.

displayed on the Driver Information Center (DIC). During diagnosis, a technician may find DTC C0196-5A set in the Electronic Brake Control Module (EBCM).

FACTORY INTEGRATED TRAILER BRAKE CONTROLLER REGULAR PRODUCTION OPTION CODE (JL1) BE INSTALLED ON THEIR FULL-SIZE PICKUP OR SUV WHEN THE VEHICLE WAS NOT ORDERED WITH THE OPTION. DEALER SHOULD ADVISE THE CUSTOMER IT CANNOT BE ADDED TO THE VEHICLE.

REPAIR VEHICLES THAT MAY HAVE UNEVEN BRAKE PAD WEAR. TECHNICIAN WILL NEED TO INSPECT AND MEASURE THE BRAKE PADS THICKNESS. ALSO DETERMINE THE CUSTOMERS DRIVING STYLE. THE DISC BRAKE PADS SHOULD ONLY BE REPLACED IF THE FRICTION SURFACE IS WORN TO WITHIN 2.0 MM (0.079 IN) OF THE MOUNTING PLATES. THE ROTORS AND PADS SHOULD BE REPLACED WITH THE UPDATED PART NUMBER IF THE PADS ARE OUT OF SPECIFICATION, PERFORM NORMAL SERVICE INFORMATION DIAGNOSTICS TO DETERMINE THE CAUSE OF THE CONCERN.

Vehicles.

repairs requiring balance and Road Force measurement.

Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).

repairs requiring balance and Road Force measurement.

Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).

ride characteristics of GM cars and trucks.

when installing the accessory Accessory 22" Wheels Regular Production Option Code (SES, SEU, SEY, OR SEZ) or production 22" wheels Regular Production Option Code (RPT or SMI) also during any service requiring wheel removal.

when installing the accessory Accessory 22" Wheels Regular Production Option Code (SES, SEU, SEY, OR SEZ) or production 22" wheels Regular Production Option Code (RPT or SMI) also during any service requiring wheel removal.

matching depth of socket used on the wheel nut.

balancing them to prevent conditions like Vibration Shortly After Tires are Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel)

VARIOUS NOISES ASSOCIATED WITH FOUR WHEEL DRIVE OPERATION. BEFORE BEGINNING ANY DIAGNOSIS IT IS IMPERATIVE TO REVIEW THE SYMPTOMS - TRANSFER CASE IN SERVICE INFORMATION AND PERFORM THE NECESSARY INSPECTIONS. IN ALL CASES THE COMPLAINT VEHICLE SHOULD BE COMPARED TO ANOTHER LIKE VEHICLE BEFORE BEGINNING ANY REPAIRS.

along with several low speed lan DTCs.

Schedules.

Accessories.

Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.

Fog/Driving Lamp Damage.

Accessories.

Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.

Tires and PDI installed Limited Production Option (LPO) Tires.

Warranty Coverage Period.

Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.

This is a visual condition that will not affect durability, reliability or performance of the tires. Dealer should communicate to the customer that slight sidewall indentations are a common characteristic of radial tire construction.

to be inaccurate relative to a known distance traveled. Technician should obtain a hand-held GPS unit to test the odometer. If a hand held GPS unit is not available, the only other option is to verify the miles traveled using a surveyor's wheel or a dynamometer.

originating from the front of the vehicle that is more predominant during turns or traveling over bumps. This may be caused by a damaged stabilizer shaft frame bracket. There have been some cases in which the bracket is cracked, as shown. This condition has been found to be the result of insufficient welds between the bracket and frame rail. There have been some cases on older vehicles of corrosion affecting the bracket

click, pop, and or crack type noise from the front suspension or front frame area while making tight turns. Technician will need to loosen and then re-torque the four front frame cross member nuts and bolts.

noise from the metals making contact.

noise from the metals making contact.

repair vehicles with a rattle, squeak, clunk, thump, or bump. If published Service Information diagnostics do not lead to a repair for the concern. Technician should inspect the opposite side shock/strut for the cause of the concern.

vehicles with various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components. Before any in-depth diagnostics are performed, be aware that various issues could occur if the vehicle has been modified and inform the customer the conditions noted may not be covered under warranty. Technician will inspect for installed aftermarket suspension components. Also inspect for improperly adjusted torsion bars.

click, pop, and or crack type noise from the front suspension or front frame area while making tight turns. Technician will need to loosen and then re-torque the four front frame cross member nuts and bolts.

has a fluid residule from a possible external source from a leaking shaft seal.

LIFT AND LOWER TAILGATE OPENS TOO QUICKLY. TECHNICIAN WILL ENSURE NOTHING WAS ADDED TO THE TAILGATE. IF THE TAILGATE OPENS WITHIN APPROXIMATELY 2-6 SECONDS, NO REPAIRS SHOULD BE MADE. TECHNICIAN SHOULD INSPECT THE RIGHT TAILGATE BUSHING IF THE TAILGATE OPENS TOO QUICKLY.

weather climates and testing those batteries.

Center when the interior of the vehicle is hot from a sun load or extended heater operation. The Driver Information Center is designed to dim with high temperature exposure. This is done to protect the Driver Information Center from damage.

Center when the interior of the vehicle is hot from a sun load or extended heater operation. The Driver Information Center is designed to dim with high temperature exposure. This is done to protect the Driver Information Center from damage.

customers concern.

cold weather climates and testing those batteries.

Select 2015 model year vehicles will receive a software download via OnStar to update the software for the Electronic Climate Control (ECC) system. This over-the-air update is being piloted on a few hundred customer vehicles in the mid-October thru mid-December timeframe. Pending the successful completion of the pilot, rollout to the general vehicle population will begin in January 2016.

considered a fluid leak, and what is considered fluid seepage.

considered a fluid leak, and what is considered fluid seepage.

Technician will need to press the OnStar button and verify they have an active account and that the call connects with data and location.

electronic products through GM authorized Electronic Service Centers (ESCs) (U.S. and Canada).

electronic products through GM authorized Electronic Service Centers (ESCs) (U.S. and Canada).

link between the tools were to become dis-connected.

GM remote start doesn't work with the Onstar remotelink phone application.

experience a steering hose leak.

or fluid leak concern that is caused during extremely low temperatures.

or fluid leak concern that is caused during extremely low temperatures.

reservoir.

vehicles apply within the settings.

when entering the vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If this continues to occur over an extended period of time, which is very rare, the seat belt pretensioner cable may fatigue and eventually separate, which could reduce the effectiveness of the vehicle?s seat belts. Before any damage occurs to the pretensioner cable itself, signs of wear will be visible on the pretensioner cable cover where it has been repeatedly bent over the seat side shield. Dealers are to replace the pretensioner and side shield for all customers that experience a broken pretensioner cable or come to a dealership with excessive wear on the cable sleeve. The repairs will be made at no charge to the customer.