2008 Chevrolet Impala TSBs

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

GDS 2.

consumption.

conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

conductive finish.

conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

and improve fuel economy.

the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.

one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

Set

consumption.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

GDS 2.

consumption.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

issue.

issue.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider of a certification confirmation letter which helps our customers identify if their vehicles meets the required USA regulatory standards necessary for importation into the USA.

bolts and start the engine as this may cause damage to the torque converter of the crankshaft on vehicles equipped with an automatic transmission.

GDS 2.

Identification.

consumption.

engine is started while diagnosing for noise from the engine or transmission.

and improve fuel economy.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

Technicians shouldrefer to Service Information for information regarding most accessories. Technicians mayalso contact PARTECHand/orthe Techline Customer Support Center for additional support.

and improve fuel economy.

and improve fuel economy.

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.

bolts and start the engine as this may cause damage to the torque converter of the crankshaft on vehicles equipped with an automatic transmission.

Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.

GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility Outside Company later in this bulletin.

GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility Outside Company later in this bulletin.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

engine oil consumption.

engine oil consumption.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

manufactured and the engine has to be converted to a non AFM engine.

Tick Noise at Start Up When Engine Has Been Off for 2 Hours or More.

transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider of a certification confirmation letter which helps our customers identify if their vehicles meets the required USA regulatory standards necessary for importation into the USA.

of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider of a certification confirmation letter which helps our customers identify if their vehicles meets the required USA regulatory standards necessary for importation into the USA.

Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.

conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

General Motors against defects in material or workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty.

The customer communication requested return of unsold inventory to inspect the electrical leads in the motor. The leads may become worn leading to voltage spikes which can cause a fault and engine light to come one; voltage spikes may also cause performance issues from misfiring.

Technicians shouldrefer to Service Information for information regarding most accessories. Technicians mayalso contact PARTECHand/orthe Techline Customer Support Center for additional support.

customer concerns related to wheel alignment.

correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

engine oil consumption.

transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.

Technicians shouldrefer to Service Information for information regarding most accessories. Technicians mayalso contact PARTECHand/orthe Techline Customer Support Center for additional support.

pressure, no oil pressure, and/or engine noise. Technician will need to replace the oil pump, flush the oil cooler lines.

Technicians shouldrefer to Service Information for information regarding most accessories. Technicians mayalso contact Partechand/orthe Techline Customer Support Center for additional support.

conductive finish.

transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

how toptier fuels should be used to reduce carbon build up.

bolts and start the engine as this may cause damage to the torque converter of the crankshaft on vehicles equipped with an automatic transmission.

Three or Four Cylinder Mode.

Engineers by completely filling out requested reports.

time.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

Technicians should refer to Service Information for information regarding most accessories. Technicians may also contact Partech and/or the Techline Customer Support Center for additional support.

General Motors against defects in material or workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty.

transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

General Motors against defects in material or workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty.

concern for intermittent Malfunction Indicator Lamp (MIL) illuminated with Reduced Engine Power displayed and DTC P2138 set.

engine oil consumption.

when to replace a assembly as opposed to repairing and if an engine or transmission is being returned, that it has all the information in relation to that part being returned.

concern of engine squealing type noise on start-up or vibration or intermittent loss of accessory drive.

when to replace a assembly as opposed to repairing and if an engine or transmission is being returned, that it has all the information in relation to that part being returned.

require the PQC to be notified.

when in Three or Four Cylinder Mode

require the PQC to be notified.

Engineers by completely filling out requested reports.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

various concerns when using Bluetooth components. Technician should use the Preliminary Information to gather information from the customer on their Bluetooth device and the concern they are having before calling General Motors Technical Assistance Center.

how toptier fuels should be used to reduce carbon build up.

General Motors against defects in material or workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty.

filter.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.

trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.

On some various model year vehicles, the throttle-position sensor may cause the engine to run rough, cause the malfunction-indicator lamp and/or an engine reduced power message to illuminate, and reduce the engine?s power. Dealers are to replace the throttle body assembly and gasket for Bosch equipped vehicles, or to install the throttle position sensor kit for Hitachi equipped vehicles. The Hitachi throttle body assembly only needs to be replaced if the sensor kit does not correct the condition. The repairs will be made at no charge to the customer. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 24, 2015, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 24, 2015, must be submitted to the Service Contract provider.

(Aftermarket) engine and transmission calibrations for V6 and V8 gasoline engines Using Tech 2 or global diagnostic system 2 (GDS 2)

CNG, LPG or gasoline engine, transmission and/or transfer case.

Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

directions may no longer be displayed after the Canada OnStar upgrade. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.

caller ID may no longer be available or displayed after the Canada OnStar upgrade. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.

equipped with factory or aftermarket Compressed Natural Gas, Liquefied Petroleum Gas, or Bi-Fuel Systems. Technician will check for the Vehicle Emission Control Information Label. By using the engine Regular Production Option Code as well as the Vehicle Emission Control Information Label, technician can confirm the vehicle has a factory installed alternative fuel system or who the manufacturer is of the aftermarket fuel system.

pedal after a hydraulic brake component was disconnected or replaced. The brake lines between the master cylinder and the antilock brake system module are routed higher than the master cylinder. If air enters the system it will travel to this high point if the system is opened for a repair. The technician will need to perform an automated bleed procedure using the scan tool to ensure all the air is purged out of the hydraulic system.

and/or DTCs P0068, P0121, P1516, P2101, P2119, and/or P2176 that may be experienced on high mileage vehicles. Please discard PIP4578.

On some various model year vehicles, the throttle-position sensor may cause the engine to run rough, cause the malfunction-indicator lamp and/or an engine reduced power message to illuminate, and reduce the engine's power. Dealers are to replace the throttle body assembly and gasket for Bosch equipped vehicles, or to install the throttle position sensor kit for Hitachi equipped vehicles. The Hitachi throttle body assembly only needs to be replaced if the sensor kit does not correct the condition. The repairs will be made at no charge to the customer. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 24, 2015, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 24, 2015, must be submitted to the Service Contract provider.

engine oil consumption.

transmission/transaxle identification.

for customer concerns related to wheel alignment.

damage.

On some 2008 model year (MY) Saturn Outlook; 2008-2009 MY Buick Allure, Chevrolet Equinox, Chevrolet Uplander, Pontiac G8, Pontiac Montana SV6, Pontiac Torrent, and Saturn VUE; 2008-2010 MY Hummer H3 and Pontiac G6; 2008-2011 MY Cadillac CTS, Cadillac SRX, and Chevrolet Impala; 2008, 2011-2012 MY Chevrolet Captiva; 2008-2012 MY Buick Enclave, Buick Lacrosse, Chevrolet Colorado, Chevrolet Malibu, and GMC Canyon; 2009 MY Hummer H3T; 2009-2011 MY Buick Lucerne; 2009-2012 MY Chevrolet Traverse and GMC Acadia; and 2010-2012 MY Buick Regal vehicles, the throttle-position sensor may cause the engine to run rough, cause the malfunction-indicator lamp and/or an engine reduced power message to illuminate, and reduce the engine's power. Dealers are to replace the throttle body assembly and gasket for Bosch equipped vehicles, or to install the throttle position sensor kit for Hitachi equipped vehicles. The Hitachi throttle body assembly only needs to be replaced if the sensor kit does not correct the condition. The repairs will be made at no charge to the customer. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 24, 2015, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims September 2015 Bulletin No.: 14582 with repair orders prior to September 24, 2015, must be submitted to the Service Contract provider.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version and the OnStar Customer Identifier and contact General Motors Technical Assistance Center for further assistance.

a list of websites for additional information.

General Motors against defects in material or workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty.

Engines Using Tech 2 or GDS 2

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

By working closely with our dealers and technicians, through the part restriction process, the General Motors team will gain a better understanding of any field concerns that may develop.

trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.

OnStar wireless fidelity inoperative. Technician will need to contact General Motors Technical Assistance Center with a scan tool connect to the vehicle for further assistance.

receive OnStar Hands Free Calling calls and or the OnStar center is unable to perform remote services. Technician will need to push the OnStar Blue button and verify the system successfully connects to an advisor. Place an outbound personal call from the vehicle and verify it connects. Place an inbound call to the vehicle making sure to dial using the 11 digit phone number (1 + area code + number). If outbound calls can be placed and only incoming calls fail. Cycle power to the Vehicle Communication Interface Module and retest inbound call to the vehicle. If the power cycle corrects the concern and the module manufacturer is continental, replace the Vehicle Communication Interface Module. If the power cycle corrects the concern and the module manufacturer is LG, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance. If the concern is still present after the power cycle, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance.

certain numbers using OnStar Hands-free Calling, the audio is distorted or has poor quality after performing the OnStar Canada Upgrade. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.

Engine Soon Malfunction Indicator Lamp. Technician may find Diagnostic Trouble Code P0442. Technician will need to review Techlink article from May 2013 titled "Using the Evaporative Emissions System Tester" Technician will need to follow these steps to help diagnose the issue. First after the P0442 has been verified do not disturb any of the fuel system components. The technician now can use the scan tool to close the Evaporative Emissions System. If possible change the tank pressure sensor units from inch_H2O to milimeter_Hg for better resolution. Now the vehicle can be stared to monitor the tank pressure sensor output value for approximately two minutes. If the tank pressure sensor value does change, pressurize the fuel tank side of the purge solenoid with the GE 41413-A / J 41413-A and the necessary adaptors. Now add smoke and allow pressure to stabilize for 2 minutes. If smoke is allowed to pass through the purge solenoid, replace the purge solenoid. If the tank pressure sensor value does not change, then install CH-48096 adaptor between the purge line from the canister and the purge solenoid. With the Evaporative Emissions System closed, pressurize the system through the CH-48096 adaptor and allow the system to completely stabilize, by observing the Press / Vac Gauge for a minimum of 5 minutes. Now add smoke to the system with GE 41413-A / J 41413-A after system stabilization. Now inspect the purge solenoid, engine side, fuel cap, canister vent solenoid filter and any line quick connects. When the leak is unable to be located, test under a vacuum condition. his type of leak may be detected by using the scan tool Purge/Seal function to create a vacuum in the Evaporative Emissions System and then observe the FTP sensor parameter for vacuum decay.

one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

possible cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, an out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

system that has progression tones when pressing the blue or red button. Technician will need to contact General Motors Technical Assistance Center with the scan tool data from the OnStar system.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

Indicator Lamp on or engine misfire, rough idle, extended crank, or crank no start in some cases. Technician will need to perform published Service Information diagnostics. If technician finds carbon an upper engine and valve cleaning should be performed.

various concerns when using Bluetooth components. Technician should use the Preliminary Information to gather information from the customer on their Bluetooth device and the concern they are having before calling General Motors Technical Assistance Center.

Technician may also find a Diagnostic Trouble Code P0521 in the Engine Control Module. Technician should follow all published Service Information diagnosis. When using a scan tool if the oil pressure is low but the oil pressure at the oil filter housing is correct, technician should inspect the Valve Lifter Oil Filter for debris/sludge that could be restricting oil flow to the oil pressure sensor. Technician should remove the Valve Lifter Oil Filter and clean it. If the Valve Lifter Oil Filter cannot be cleaned replace it.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

Technician may also find a Diagnostic Trouble Code P0521 in the Engine Control Module. Technician should follow all published Service Information diagnosis. When using a scan tool if the oil pressure is low but the oil pressure at the oil filter housing is correct, technician should inspect the Valve Lifter Oil Filter for debris/sludge that could be restricting oil flow to the oil pressure sensor. Technician should remove the Valve Lifter Oil Filter and clean it. If the Valve Lifter Oil Filter cannot be cleaned replace it.

setting on a properly timed engine or a condition of the vehicle cranks but will not start. Technician should inspect the respective intake or exhaust camshaft reluctor to see if it has spun on the camshaft. The reluctor cannot be repositioned so the camshaft must be replaced. The new camshafts come with the reluctor already pressed on in the correct position.

Engine Soon lamp, engine misfire on cylinder 1, 4, 6, or 7 and/or tick noise. Technician will follow service information diagnosis first. If service information diagnosis does not isolate the cause of this concern perform a cylinder deactivation active fuel management system compression test in service information. If the running compression of the misfiring cylinder stays below 25 Pounds per Square Inch regardless of the active fuel management solenoid being commanded on or off, an active fuel management lifter is mechanically collapsed/stuck or unlocking as soon as the engine is started. Replace all active fuel management lifters, and all plastic lifter guides. Also perform the cylinder deactivation active fuel management Valve Lifter Oil Manifold Diagnosis and Testing in Service Information. If it isolates a concern with the Valve Lifter Oil Manifold, replace it and reevaluate the concern. The active fuel management lifters can also be monitored for proper operation by carefully inspecting the cylinder 1, 4, 6, and 7 rockers and valves while cranking or briefly and safely running the engine with the valve covers removed. If the valve or valves of an active fuel management cylinder stop moving while doing this test, the active fuel management lifter is causing the concern. For 2008-2009 Full Size Truck/SUV or a 2007-2009 Chevrolet Tahoe with the Police Package reprogram the Engine Control Module. On the 2008-2009 Pontiac G8, 2010-2011 Camaro, and 2007-2010 Full Size Trucks with active fuel management, also determine if the active fuel management pressure relief valve shield that is listed in the latest version of 10-06-01-008 has ever been installed. On passenger cars with the LS4 engine, determine if the updated oil pan gasket that is listed in the latest version of 11-06-01-007 has been installed.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program 15086 was not completed follow the steps to get the Telematics Communication Interface Control Module replaced. If the status of customer satisfaction program 15086 is found completed contact General Motors Technical Assistance Center OnStar group for further assistance.

Engine Soon lamp, engine misfire on cylinder 1, 4, 6, or 7 and/or tick noise. Technician will follow service information diagnosis first. If service information diagnosis does not isolate the cause of this concern perform a cylinder deactivation active fuel management system compression test in service information. If the running compression of the misfiring cylinder stays below 25 Pounds per Square Inch regardless of the active fuel management solenoid being commanded on or off, an active fuel management lifter is mechanically collapsed/stuck or unlocking as soon as the engine is started. Replace all active fuel management lifters, and all plastic lifter guides. Also perform the cylinder deactivation active fuel management Valve Lifter Oil Manifold Diagnosis and Testing in Service Information. If it isolates a concern with the Valve Lifter Oil Manifold, replace it and reevaluate the concern. The active fuel management lifters can also be monitored for proper operation by carefully inspecting the cylinder 1, 4, 6, and 7 rockers and valves while cranking or briefly and safely running the engine with the valve covers removed. If the valve or valves of an active fuel management cylinder stop moving while doing this test, the active fuel management lifter is causing the concern. For 2008-2009 Full Size Truck/SUV or a 2007-2009 Chevrolet Tahoe with the Police Package reprogram the Engine Control Module. On the 2008-2009 Pontiac G8, 2010-2011 Camaro, and 2007-2010 Full Size Trucks with active fuel management, also determine if the active fuel management pressure relief valve shield that is listed in the latest version of 10-06-01-008 has ever been installed. On passenger cars with the LS4 engine, determine if the updated oil pan gasket that is listed in the latest version of 11-06-01-007 has been installed.

Diagnostic Email report is inoperative. Please communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.

trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the coil grounds ring terminal at the engine block for the bank with the concern and repair the wire.

severe internal engine damage.

filter.

concern for intermittent Malfunction Indicator Lamp (MIL) illuminated with Reduced Engine Power displayed and DTC P2138 set.

severe internal engine damage.

will not rotate in door or ignition lock cylinder.

stuck after transmission service pump cover replacement.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

that may have an OnStar Turn-By-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using the Blue button on the OnStar key pad and ask the advisor for a turn by turn route. Also make a OnStar personal call and a call into the vehicle. If normal diagnostics do not lead to a resolution technician will need to call General Motors Technical Assistance Center for further assistance.

Indicator Lamp on or engine misfire, rough idle, extended crank, or crank no start in some cases. Technician will need to perform published Service Information diagnostics. If technician finds carbon, an upper engine and valve cleaning should be performed. Update added part numbers for the cleaner and model years.

one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include “Vibration” “Business Associate Code” and the last 8 of the Vehicle Identification Number.

Certain vehicles may have key codes which were inappropriately handled by a third party which could increase the risk of vehicle theft. Dealers are to replace all applicable keys and lock cylinders with new key configurations.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will need to ensure campaigns 14395 or 15086 are completed. Technician will need to use Global Diagnostic System 2 and gather information and contact General Motors Technical Assistance Center for further assistance.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. Technician may need to contact General Motors Technical Assistance Center depending on the STID, Station ID, or OnStar Customer Identifier.

Technician can check Service Information for some accessories. Technician can also contact Partech for assistance.

Technician should record module info per the latest version of PIC4310 and contact General Motors Technical Assistance Center.

Engine Soon lamp, engine misfire on cylinder 1, 4, 6, or 7 and/or tick noise. Technician will follow service information diagnosis first. If service information diagnosis does not isolate the cause of this concern perform a cylinder deactivation active fuel management system compression test in service information. If the running compression of the misfiring cylinder stays below 25 Pounds per Square Inch regardless of the active fuel management solenoid being commanded on or off, an active fuel management lifter is mechanically collapsed/stuck or unlocking as soon as the engine is started. Replace all active fuel management lifters, and all plastic lifter guides. Also perform the cylinder deactivation active fuel management Valve Lifter Oil Manifold Diagnosis and Testing in Service Information. If it isolates a concern with the Valve Lifter Oil Manifold, replace it and reevaluate the concern. The active fuel management lifters can also be monitored for proper operation by carefully inspecting the cylinder 1, 4, 6, and 7 rockers and valves while cranking or briefly and safely running the engine with the valve covers removed. If the valve or valves of an active fuel management cylinder stop moving while doing this test, the active fuel management lifter is causing the concern. For 2008-2009 Full Size Truck/SUV or a 2007-2009 Chevrolet Tahoe with the Police Package reprogram the Engine Control Module. On the 2008-2009 Pontiac G8, 2010-2011 Camaro, and 2007-2010 Full Size Trucks with active fuel management, also determine if the active fuel management pressure relief valve shield that is listed in the latest version of 10-06-01-008 has ever been installed. On passenger cars with the LS4 engine, determine if the updated oil pan gasket that is listed in the latest version of 11-06-01-007 has been installed.

Technician should compare the concern with a like vehicle. If the concern is worse than a like vehicle, technician should follow published Service Information diagnosis and repair as necessary.

Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.

clunk, pop, creak, or snap noise from the front of the vehicle. Technician will need to inspect the front fender upper diagonal brace fasteners for proper torque.

Engine Soon lamp, engine misfire on cylinder 1, 4, 6, or 7 and/or tick noise. Technician will follow service information diagnosis first. If service information diagnosis does not isolate the cause of this concern perform a cylinder deactivation active fuel management system compression test in service information. If the running compression of the misfiring cylinder stays below 25 Pounds per Square Inch regardless of the active fuel management solenoid being commanded on or off, an active fuel management lifter is mechanically collapsed/stuck or unlocking as soon as the engine is started. Replace all active fuel management lifters, and all plastic lifter guides. Also perform the cylinder deactivation active fuel management Valve Lifter Oil Manifold Diagnosis and Testing in Service Information. If it isolates a concern with the Valve Lifter Oil Manifold, replace it and reevaluate the concern. The active fuel management lifters can also be monitored for proper operation by carefully inspecting the cylinder 1, 4, 6, and 7 rockers and valves while cranking or briefly and safely running the engine with the valve covers removed. If the valve or valves of an active fuel management cylinder stop moving while doing this test, the active fuel management lifter is causing the concern. For 2008-2009 Full Size Truck/SUV or a 2007-2009 Chevrolet Tahoe with the Police Package reprogram the Engine Control Module. On the 2008-2009 Pontiac G8, 2010-2011 Camaro, and 2007-2010 Full Size Trucks with active fuel management, also determine if the active fuel management pressure relief valve shield that is listed in the latest version of 10-06-01-008 has ever been installed. On passenger cars with the LS4 engine, determine if the updated oil pan gasket that is listed in the latest version of 11-06-01-007 has been installed.

pressure, no oil pressure, and/or engine noise. Technician will need to replace the oil pump, flush the oil cooler lines.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

Panel Cluster the exchange center is unable to program the actual mileage on the odometer or the actual mileage is unknown. Dealer will need to follow dealer to the General Motors service policies and procedures manual section 3.2.4 odometer servicing.

pressure, no oil pressure, and/or engine noise. Technician will need to replace the oil pump, flush the oil cooler lines.

pressure, no oil pressure, and/or engine noise. Technician will need to replace the oil pump, flush the oil cooler lines.

repair vehicle with ambient temperature reading high in the scan tool data. Vehicles that have a Regular Production Option Code U2E instrument panel cluster do not have an ambient temperature sensor and the data in the scan tool is a default reading. If the vehicle is built with Regular Production Option Code UH8 use the General Motors Online Order Reference Guide to determine if the vehicle has UH8 Instrument Panel Cluster and Driver Information Center has an ambient temperature sensor reading.

to be abnormal may not have been there when the vehicle was purchased. Technician should look for Non - General Motors aftermarket accessories installed on the vehicle that can cause these issues.

pedal after a hydraulic brake component was disconnected or replaced. The brake lines between the master cylinder and the antilock brake system module are routed higher than the master cylinder. If air enters the system it will travel to this high point if the system is opened for a repair. The technician will need to perform an automated bleed procedure using the scan tool to ensure all the air is purged out of the hydraulic system.

reman High Value V6 engine it has rough running, idle surge, misfire on one or both banks of the engine concern. Technician may find Diagnostic Trouble Codes P0300, P0011 and / or P0016. Technician will need to check the actual engine oil pressure. If oil pressure is within the specifications above, perform all testing listed in PIP4345A including a visual inspection of the camshaft position actuator filter and repair or replace as necessary. Technician will need to contact General Motors Technical Assistance Center for further assistance if the concern is still present.

reman High Value V6 engine it has rough running, idle surge, misfire on one or both banks of the engine concern. Technician may find Diagnostic Trouble Codes P0300, P0011 and / or P0016. Technician will need to check the actual engine oil pressure. If oil pressure is within the specifications above, perform all testing listed in PIP4345A including a visual inspection of the camshaft position actuator filter and repair or replace as necessary. Technician will need to contact General Motors Technical Assistance Center for further assistance if the concern is still present.

Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.

Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.

that may have an OnStar Turn-By-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using the Blue button on the OnStar key pad and ask the advisor for a turn by turn route. Also make a OnStar personal call and a call into the vehicle. If normal diagnostics do not lead to a resolution technician will need to call General Motors Technical Assistance Center for further assistance.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

be synchronized if the Theft Deterrent Module and Engine Control Module are replaced at the same time or if during service the theft deterrent becomes unsynchronized.

pedal after a hydraulic brake component was disconnected or replaced. The brake lines between the master cylinder and the antilock brake system module are routed higher than the master cylinder. If air enters the system it will travel to this high point if the system is opened for a repair. The technician will need to perform an automated bleed procedure using the scan tool to ensure all the air is purged out of the hydraulic system.

replacement parts from General Motors Service Parts Operations. Technician should be advised the costing should not be removed from the brake rotor it will wear off with normal brake usage. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.

re-manufactured High Feature V6 engine the vehicle may rough running, idle surge, Check Engine Lamp or Camshaft Position sensor actuator codes. Technician will need to record the actual engine oil pressure at idle and engine compression readings. Technician will need to perform all testing listed in PIP4345A, if oil pressure and compression readings are within specifications. Technician will need to contact General Motors Technical Assistance Center for further assistance if the concern is not isolated.

Technician can check Service Information for some accessories. Technician can also contact Partech for assistance.

re-manufactured High Feature V6 engine the vehicle may rough running, idle surge, Check Engine Lamp or Camshaft Position sensor actuator codes. Technician will need to record the actual engine oil pressure at idle and engine compression readings. Technician will need to perform all testing listed in PIP4345A, if oil pressure and compression readings are within specifications. Technician will need to contact General Motors Technical Assistance Center for further assistance if the concern is not isolated.

Engine Soon lamp, engine misfire on cylinder 1, 4, 6, or 7 and/or tick noise. Technician will follow service information diagnosis first. If service information diagnosis does not isolate the cause of this concern perform a cylinder deactivation active fuel management system compression test in service information. If the running compression of the misfiring cylinder stays below 25 Pounds per Square Inch regardless of the active fuel management solenoid being commanded on or off, an active fuel management lifter is mechanically collapsed/stuck or unlocking as soon as the engine is started. Replace all active fuel management lifters, and all plastic lifter guides. Also perform the cylinder deactivation active fuel management Valve Lifter Oil Manifold Diagnosis and Testing in Service Information. If it isolates a concern with the Valve Lifter Oil Manifold, replace it and reevaluate the concern. The active fuel management lifters can also be monitored for proper operation by carefully inspecting the cylinder 1, 4, 6, and 7 rockers and valves while cranking or briefly and safely running the engine with the valve covers removed. If the valve or valves of an active fuel management cylinder stop moving while doing this test, the active fuel management lifter is causing the concern. For 2008-2009 Full Size Truck/SUV or a 2007-2009 Chevrolet Tahoe with the Police Package reprogram the Engine Control Module. On the 2008-2009 Pontiac G8, 2010-2011 Camaro, and 2007-2010 Full Size Trucks with active fuel management, also determine if the active fuel management pressure relief valve shield that is listed in the latest version of 10-06-01-008 has ever been installed. On passenger cars with the LS4 engine, determine if the updated oil pan gasket that is listed in the latest version of 11-06-01-007 has been installed.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. Technician may need to contact General Motors Technical Assistance Center depending on the STID, Station ID, or OnStar Customer Identifier.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

various concerns when using Bluetooth components. Technician should use the Preliminary Information to gather information from the customer on their Bluetooth device and the concern they are having before calling General Motors Technical Assistance Center.

or engines during there break in period.

staying on after the vehicle Retained Accessory Power has turned off and/or their Bluetooth phone stays connected after leaving the vehicle. Technician will need to perform a power cycle to the Vehicle Communication Interface Module. If the concern is gone, no further action is required. If the concern is still present after the power cycle technician will need to contact General Motors Technical Assistance Center for further assistance.

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

to be abnormal may not have been there when the vehicle was purchased. Technician should look for Non - General Motors aftermarket accessories installed on the vehicle that can cause these issues.

Engine Soon lamp, engine misfire on cylinder 1, 4, 6, or 7 and/or tick noise. Technician will follow service information diagnosis first. If service information diagnosis does not isolate the cause of this concern perform a cylinder deactivation active fuel management system compression test in service information. If the running compression of the misfiring cylinder stays below 25 Pounds per Square Inch regardless of the active fuel management solenoid being commanded on or off, an active fuel management lifter is mechanically collapsed/stuck or unlocking as soon as the engine is started. Replace all active fuel management lifters, and all plastic lifter guides. Also perform the cylinder deactivation active fuel management Valve Lifter Oil Manifold Diagnosis and Testing in Service Information. If it isolates a concern with the Valve Lifter Oil Manifold, replace it and reevaluate the concern. The active fuel management lifters can also be monitored for proper operation by carefully inspecting the cylinder 1, 4, 6, and 7 rockers and valves while cranking or briefly and safely running the engine with the valve covers removed. If the valve or valves of an active fuel management cylinder stop moving while doing this test, the active fuel management lifter is causing the concern. For 2008-2009 Full Size Truck/SUV or a 2007-2009 Chevrolet Tahoe with the Police Package reprogram the Engine Control Module. On the 2008-2009 Pontiac G8, 2010-2011 Camaro, and 2007-2010 Full Size Trucks with active fuel management, also determine if the active fuel management pressure relief valve shield that is listed in the latest version of 10-06-01-008 has ever been installed. On passenger cars with the LS4 engine, determine if the updated oil pan gasket that is listed in the latest version of 11-06-01-007 has been installed.

Diagnostic Trouble Code P0300 after engine repairs. Technician will need to ensure that injector connectors for cylinder 5-7 and 6-8 are not crossed.

pedal after a hydraulic brake component was disconnected or replaced. The brake lines between the master cylinder and the antilock brake system module are routed higher than the master cylinder. If air enters the system it will travel to this high point if the system is opened for a repair. The technician will need to perform an automated bleed procedure using the scan tool to ensure all the air is purged out of the hydraulic system.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. Technician may need to contact General Motors Technical Assistance Center depending on the STID, Station ID, or OnStar Customer Identifier.

Engine Soon Malfunction Indicator Lamp. Technician may find Diagnostic Trouble Code P0442. Technician will need to review Techlink article from May 2013 titled "Using the Evaporative Emissions System Tester" Technician will need to follow these steps to help diagnose the issue. First after the P0442 has been verified do not disturb any of the fuel system components. The technician now can use the scan tool to close the Evaporative Emissions System. If possible change the tank pressure sensor units from inch_H2O to milimeter_Hg for better resolution. Now the vehicle can be stared to monitor the tank pressure sensor output value for approximately two minutes. If the tank pressure sensor value does change, pressurize the fuel tank side of the purge solenoid with the GE 41413-A / J 41413-A and the necessary adaptors. Now add smoke and allow pressure to stabilize for 2 minutes. If smoke is allowed to pass through the purge solenoid, replace the purge solenoid. If the tank pressure sensor value does not change, then install CH-48096 adaptor between the purge line from the canister and the purge solenoid. With the Evaporative Emissions System closed, pressurize the system through the CH-48096 adaptor and allow the system to completely stabilize, by observing the Press / Vac Gauge for a minimum of 5 minutes. Now add smoke to the system with GE 41413-A / J 41413-A after system stabilization. Now inspect the purge solenoid, engine side, fuel cap, canister vent solenoid filter and any line quick connects. When the leak is unable to be located, test under a vacuum condition. his type of leak may be detected by using the scan tool Purge/Seal function to create a vacuum in the Evaporative Emissions System and then observe the FTP sensor parameter for vacuum decay.

of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider of a certification confirmation letter which helps our customers identify if their vehicles meets the required USA regulatory standards necessary for importation into the USA.

that may have an OnStar Turn-By-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using the Blue button on the OnStar key pad and ask the advisor for a turn by turn route. Also make a OnStar personal call and a call into the vehicle. If normal diagnostics do not lead to a resolution technician will need to call General Motors Technical Assistance Center for further assistance.

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.

Trouble Code B101D-37 history in the Vehicle Communication Interface Module or telematics communication interface control module. Engineering has determined that this code will only display in history on the scan tool and will not cause issues with OnStar system operation.

INDICATOR LAMP ON OR ENGINE MISFIRE, ROUGH IDLE, EXTENDED CRANK, OR CRANK NO START IN SOME CASES. TECHNICIAN WILL NEED TO PERFORM PUBLISHED SERVICE INFORMATION DIAGNOSTICS. IF TECHNICIAN FINDS CARBON, AN UPPER ENGINE AND VALVE CLEANING SHOULD BE PERFORMED.

OF CANADA COMPANY DO NOT SUPPORT CROSS BORDER SALES. THE GENERAL MOTORS OF CANADA CUSTOMER CARE CENTRE IS THE SOLE AUTHORIZED PROVIDER OF A CERTIFICATION CONFIRMATION LETTER WHICH HELPS OUR CUSTOMERS IDENTIFY IF THEIR VEHICLES MEETS THE REQUIRED USA REGULATORY STANDARDS NECESSARY FOR IMPORTATION INTO THE USA.

PANEL CLUSTER THE EXCHANGE CENTER IS UNABLE TO PROGRAM THE ACTUAL MILEAGE ON THE ODOMETER OR THE ACTUAL MILEAGE IS UNKNOWN. DEALER WILL NEED TO FOLLOW DEALER TO THE GENERAL MOTORS SERVICE POLICIES AND PROCEDURES MANUAL SECTION 5.2.4 ODOMETER SERVICING.

GENERAL MOTORS WILL ONLY SUPPORT A TIRE CALIBRATION FOR TIRES THAT HAVE BEEN SIZED, TESTED AND DESIGNED FOR THE VEHICLE IN QUESTION AND ITS APPLICATIONS. TECHNICIAN SHOULD NOT USE THE INFORMATION THAT IS PROVIDED BY THE ANTILOCK BRAKING SYSTEM TIRE SIZE SELECTION.

ENGINE SOON LAMP, ENGINE MISFIRE ON CYLINDER 1, 4, 6, OR 7 AND/OR TICK NOISE. TECHNICIAN WILL FOLLOW SERVICE INFORMATION DIAGNOSIS FIRST. IF SERVICE INFORMATION DIAGNOSIS DOES NOT ISOLATE THE CAUSE OF THIS CONCERN PERFORM A CYLINDER DEACTIVATION ACTIVE FUEL MANAGEMENT SYSTEM COMPRESSION TEST IN SERVICE INFORMATION. IF THE RUNNING COMPRESSION OF THE MISFIRING CYLINDER STAYS BELOW 25 POUNDS PER SQUARE INCH REGARDLESS OF THE ACTIVE FUEL MANAGEMENT SOLENOID BEING COMMANDED ON OR OFF, AN ACTIVE FUEL MANAGEMENT LIFTER IS MECHANICALLY COLLAPSED/STUCK OR UNLOCKING AS SOON AS THE ENGINE IS STARTED. REPLACE ALL ACTIVE FUEL MANAGEMENT LIFTERS, AND ALL PLASTIC LIFTER GUIDES. ALSO PERFORM THE CYLINDER DEACTIVATION ACTIVE FUEL MANAGEMENT VALVE LIFTER OIL MANIFOLD DIAGNOSIS AND TESTING IN SERVICE INFORMATION. IF IT ISOLATES A CONCERN WITH THE VALVE LIFTER OIL MANIFOLD, REPLACE IT AND REEVALUATE THE CONCERN. THE ACTIVE FUEL MANAGEMENT LIFTERS CAN ALSO BE MONITORED FOR PROPER OPERATION BY CAREFULLY INSPECTING THE CYLINDER 1, 4, 6, AND 7 ROCKERS AND VALVES WHILE CRANKING OR BRIEFLY AND SAFELY RUNNING THE ENGINE WITH THE VALVE COVERS REMOVED. IF THE VALVE OR VALVES OF AN ACTIVE FUEL MANAGEMENT CYLINDER STOP MOVING WHILE DOING THIS TEST, THE ACTIVE FUEL MANAGEMENT LIFTER IS CAUSING THE CONCERN. FOR 2008-2009 FULL SIZE TRUCK/SUV OR A 2007-2009 CHEVROLET TAHOE WITH THE POLICE PACKAGE REPROGRAM THE ENGINE CONTROL MODULE. ON THE 2008-2009 PONTIAC G8, 2010-2011 CAMARO, AND 2007-2010 FULL SIZE TRUCKS WITH ACTIVE FUEL MANAGEMENT, ALSO DETERMINE IF THE ACTIVE FUEL MANAGEMENT PRESSURE RELIEF VALVE SHIELD THAT IS LISTED IN THE LATEST VERSION OF 10-06-01-008 HAS EVER BEEN INSTALLED. ON PASSENGER CARS WITH THE LS4 ENGINE, DETERMINE IF THE UPDATED OIL PAN GASKET THAT IS LISTED IN THE LATEST VERSION OF 11-06-01-007 HAS BEEN INSTALLED.

DIAGNOSIS LEADS TO A STEERING HOSE CLAMP REPLACEMENT, REPLACE WITH CLAMP CURRENTLY LISTED IN ELECTRONIC PARTS CATALOG. THE TECHNICIAN IS ADVISED GENERAL MOTORS DOES NOT RECOMMEND GEAR TYPE CLAMPS FOR THIS APPLICATION

A CUSTOMER MAY IDENTIFY A CONCERN OF UNABLE TO REACTIVATE A VEHICLE'S ONSTAR THAT HAS BEEN PREVIOUSLY DISABLED BY ONSTAR. DEALER IS TO CALL GENERAL MOTORS TECHNICAL ASSISTANCE CENTER FOR FURTHER ASSISTANCE IF THE CONCERN IS STILL PRESENT.

TEST PROBE, REPLACEMENT TERMINALS, AND TERMINATED LEADS. THE J-35616-64B IS THE LATEST TEST PROBE RELEASED FOR CHECKING TENSION OR PROBING THE .64 SERIES TERMINALS. THE TEST PROBE TERMINAL HAS BEEN RELEASED IN THE TERMINAL REPAIR KIT (J-38125-620H) LOCATED IN LEAR TRAY 7 PART NUMBER 963716-2. THERE ARE 5 TERMINATED LEADS IN A PACKAGE PART NUMBER IS 13505346, WHICH CAN BE ORDERED THROUGH YOUR NORMAL GENERAL MOTORS CUSTOMER CARE AND AFTERSALES PARTS CHANNEL

TECHNICIAN MAY ALSO FIND A DIAGNOSTIC TROUBLE CODE P0521 IN THE ENGINE CONTROL MODULE. TECHNICIAN SHOULD FOLLOW ALL PUBLISHED SERVICE INFORMATION DIAGNOSIS. WHEN USING A SCAN TOOL IF THE OIL PRESSURE IS LOW BUT THE OIL PRESSURE AT THE OIL FILTER HOUSING IS CORRECT, TECHNICIAN SHOULD INSPECT THE VALVE LIFTER OIL FILTER FOR DEBRIS/SLUDGE THAT COULD BE RESTRICTING OIL FLOW TO THE OIL PRESSURE SENSOR. TECHNICIAN SHOULD REMOVE THE VALVE LIFTER OIL FILTER AND CLEAN IT. IF THE VALVE LIFTER OIL FILTER CANNOT BE CLEANED REPLACE IT.

MOTORS FROM LOSING PERFORMANCE ON POLICE VEHICLES.

DESIRES ADDITIVES TO PREVENT FUEL CONCERNS DEPENDING ON FUEL OR TEMPERATURE RELATED CONDITIONS.

ENGINE DAMAGE.

GASKET SEALING SURFACES.

AFTERMARKET CALIBRATIONS OR PERFORMANCE PARTS MAY BE THE CAUSE.

THAT HAVE AN ENGINE OIL LEAK ON THE SIDE OF THE OIL PAN. DURING INSPECTION YOU MAY FIND THAT THE OIL LEAK APPEARS TO BE COMING FROM ONE OF THE BOLTS THAT SECURE THE SIDE OF THE OIL PAN TO THE CRANKSHAFT MAIN BEARING CAPS INSIDE THE PAN. WHEN INSTALLING THIS NEW BOLT APPLY GENERAL MOTORS PIPE SEALANT TO THE THREADS OF THE BOLT. ALSO, VERIFY THAT THE MACHINED SURFACE AROUND THE BOLT HOLE IN THE OIL PAN IS CLEAN AND THAT THERE ARE NO IMPERFECTIONS.

DIAGNOSIS LEADS TO A STEERING HOSE CLAMP REPLACEMENT, REPLACE WITH CLAMP CURRENTLY LISTED IN ELECTRONIC PARTS CATALOG. THE TECHNICIAN IS ADVISED GENERAL MOTORS DOES NOT RECOMMEND GEAR TYPE CLAMPS FOR THIS APPLICATION

A CUSTOMER MAY IDENTIFY A CONCERN OF UNABLE TO REACTIVATE A VEHICLE'S ONSTAR THAT HAS BEEN PREVIOUSLY DISABLED BY ONSTAR. DEALER IS TO CALL GENERAL MOTORS TECHNICAL ASSISTANCE CENTER FOR FURTHER ASSISTANCE IF THE CONCERN IS STILL PRESENT.

THREE OR FOUR CYLINDER MODE.

MODEL 2008-2014 VEHICLES AND TRUCKS. *PE

THIS COULD BE THE RESULT OF A STICKING OIL PUMP PRESSURE RELIEF VALVE. *KB

ONE OR BOTH BANKS OF ENGINE OR IDLE SURGING. MODELS 2005-11 LUCERNE, RENDEZVOUS, TERRAZA, IMPALA, MALIBU, MONTE CARLO, UPLANDER, G6, MONTANA SV6, AURA, RELAY, VUE. *PE UPDATED 4/9/13. *PE

ILLUMINATED DUE TO POSSIBLE CAUSE OF TP SENSOR 1 AND TP SENSOR 2 EXCEEDING CALIBRATED VALUE FOR 2 SECONDS OR MORE. MODELS 2009-11 LUCERNE, 2006-08 MALIBU, 2006-11 IMPALA, 2006-09 G6. *PE 2006-2009 CHEVROLET UPLANDER, 2007-2009 CHEVROLET EQUINOX, 2006-2009 PONTIAC MONTANA SV6, 2007-2009 PONTIAC TORRENT, 2006*-2009 SATURN VUE, 2007 SATURN RELAY, AND 2007-2009 SATURN AURA. *JS

*RM

THERE ARE MULTIPLE POSSIBLE CAUSES. *RM

A RING IN THE CRANKSHAFT MAY BE SLIPPING. *RM

UPON INSPECTION, OBVIOUS OIL WILL BE FOUND IN THE INTAKE MANIFOLD AND/OR PCV VACUUM TUBE. *PE UPDATED 3/21/11. *PE UPDATED 5/9/11. *PE UPDATED 5/25/11. *PE UPDATED 06/16/2011. *KB UPDATED A SECOND TIME ON 06/16/2011. *KB UPDATED 6/27/11. *PE

ITS MORE APPARENT WHEN DRIVING HIGHWAY SPEED. RARE INSTANCES, A SES LIGHT AND ENGINE MISFIRE MAY BE ENCOUNTERED WITH A P0300 DTC. *PE UPDATED ON 06/16/2011. *KB

THE CONCERN MAY BE INTERMITTENT. OTHER DTCS THAT MAY SET ARE P0532, P0522, P0452, P0335, P0106, P0101 AND P0068. THREE AREAS WHERE WIRE CHAFFING CAN OCCUR HAVE BEEN IDENTIFIED AND CONFIRMED. *PE

IN CASES OF POWER STEERING SYSTEM REPAIRS WHERE DIAGNOSIS LEADS TO A STEERING HOSE CLAMP REPLACEMENT, REPLACE WITH CONSTANT TENSION CLAMP.

THIS DTC MAY BE CAUSED BY A TRANSIENT VOLTAGE SPIKE WITHIN THE ECM AND USUALLY OCCURS ON START UP. THE ECM MUST BE REPLACED WITH ONE THAT WAS NOT PRODUCED IN THE JULIAN DATE RANGE. *PE

THIS CONDITION MAY BE DUE TO POOR TERMINAL TENSION AT CONNECTOR X405, RESULTING IN RESISTANCE AT THE AFFECTED CIRCUITS. INCLUDES THE IMPALA SS. *PE

B0013, B0016, B0016, B0019, B0020, B0022, B0023, B0026, B0033, B0040, B0042 OR B0044 SET. THIS MAY BE CAUSED BY A LOOSE, MISSING, OR BROKEN CONNECTOR POSITION ASSURANCE (CPA) RETAINER AT THE AIR BAG FOR THE SET DTC. INCLUDES TRAILBLAZER EXT. *PE UPDATED 8/16/10. *PE UPDATED 3/12/12. *PE

*PE UPDATED 6/4/10. *PE

VEHICLES WITH 3.5L OR 3.9L ENGINE. *PE UPDATED ON 5/1/2012. *KB

P0742, P0757, P842, HARSH SHIFTS OR SLIPS. *PE UPDATE 6/11/10. *PE

P0742, P0757, P842, HARSH SHIFTS OR SLIPS. *PE

*NJ UPDATED 6/11/10. *PE

EQUIPPED WITH THE 5.3 OR 6.0 ACTIVE FUEL MANAGEMENT ENGINES. *NJ

EQUIPPED WITH 3.5L LZE, LZ4 (VIN CODES K, N) AND 3.9L LZ9, LZG, LGD ENGINE (VIN CODES 1, 3, W). *NJ

EQUIPPED W/ GASOLINE ENGINE AND AUTOMATIC TRANSMISSION. *NJ UPDATED 1/30/08. *NJ UPDATED 10/01/08. *PE UPDATED 8/12/09. *PE UPDATED 9/23/13. *PE UPDATED 11/12/13. *PE

*NJ

50 terminal test probe, replacement terminals, and terminated leads.

50 terminal test probe, replacement terminals, and terminated leads.

50 terminal test probe, replacement terminals, and terminated leads.

Allegation Resolution (PAR) claim.

Allegation Resolution (PAR) claim.

Allegation Resolution (PAR) claim.

Allegation Resolution (PAR) claim.

Only)

the differences between what is considered a fluid leak and what is considered seepage. Improper diagnosis may lead to unnecessary component replacement. Use the following information to determine if the condition is normal acceptable seepage or a defective component

Allegation Resolution (PAR) claim.

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

higher CSi scores.

interiors of GM vehicles.

interiors of GM vehicles.

Dealers Only).

Only).

verification sheets (CCVS).

for vehicles that may need an upgrade.

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

interiors of GM vehicles.

higher CSi scores.

customer.

to complete some repairs.

verification sheets (CCVS).

A dealer or customer can access the website listed below for vehicle specific XM offerings and availability.

connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.

correct tool.

vehicle.

Customer Concern Verification Sheets (CCVS).

RemoteLink? phone application.

pictures.

appropriate Vibration Analysis-Road testing procedure, when diagnosing vibration concerns.

part numbers for the labels.

to complete some repairs.

additional information concerning Policy decision making.

Approved Refinish Materials booklet information.

may be un necessary.

correct tool.

vehicle.

find growing concerns around them.

regarding the differences of the Dexos oils.

for vehicles that may need an upgrade.

may be un necessary.

may be un necessary.

correct tool.

vehicle.

higher CSi scores.

Claim (PAC) within the Courtesy Transportation Assistance Program.

higher CSi scores.

torque specifications.

and Canada only).

contact PQC prior to replacing an assembly (U.S. and Canada only).

by listing possible concerns to specific vehicles.

carpet, vinyl.

condition and add a Note in the Instructions section.

Revised from PI0572A

entry (RKE) and/or remote vehicle start (RVS).

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components.

manually, to fix the customers concern of the mirriors shaking or fluttering at normal driving speeds.

customer.

unwanted odors in vehicles and which products to use for each application.

A dealer or customer can access the website listed below for vehicle specific XM offerings and availability.

verification sheets (CCVS).

part numbers for the labels.

first time.

Only)

Canada after Decommissioning of 2G CDMA Cellular Networks

and where to email the info to.

report.

A dealer or customer can access the website listed below for vehicle specific XM offerings and availability.

A dealer or customer can access the website listed below for vehicle specific XM offerings and availability.

connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.

CryoCobalt Drill bit.

may be un necessary.

regarding the differences of the Dexos oils.

find growing concerns around them.

and Canada only).

contact PQC prior to replacing an assembly (U.S. and Canada only).

Dealers Only).

considered a fluid leak, and what is considered seepage.

Tier 1 and Tier 2 empowerment tools: diagnostic fee, short term rental, and up-front towing (U.S. only).

of poor, limited, reduced Remote Keyless Entry (RKE) or Remote Vehicle Start (RVS) range.

remotelink phone applications

directed to one of the following testing centers according to the type of fluid needing testing. Dealer should send the correct fluid to the proper testing center.

Keyless Entry and or Remote Vehicle Start has poor range. Technician will need to reroute the COAX Remote Keyless Entry and or Remote Vehicle Start to the metal clip.

stays on for longer than 20 minutes. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

system does not respond properly to some numbers and/or voice commands. Dealer should direct the customer to review the operational characteristics in the OnStar Users Guide.

customer may comment that when they travel to the United States, they are unable to connect to OnStar or use hands free calling. Dealer can advise the customer that the existing cell phone provider not having roaming agreements in areas outside of Canada. At this time, a customer has the option of contacting OnStar to have a 500 number loaded for OnStar operation while in the United States.

report.

TECHNICIAN WILL GAIN ACCESS TO THE ROLLER ROCKERS TO INSPECT THEM. ONLY REPLACE THE ROLLER ROCKER THAT IS MISSING NEEDLE BEARINGS. BE SURE TO CLEAN THE OIL DRAINS TO RETRIEVE THE NEEDLE BEARINGS. EACH ROLLER ROCKER HAS 66 BEARINGS.

THE VEHICLE MAY BE UNABLE TO CONNECT TO ONSTAR USING THE WHITE, BLUE OR RED ONSTAR BUTTONS.

THE VEHICLE'S XM TRAVEL LINK MAY BE INOPERTIVE.

GM HAS NOT TESTED OR VALIDATED A CLIPPED VEHICLE REPAIR; THEREFORE, GM CANNOT ENDORSE THIS TYPE OF REPAIR OR CONFIRM THE CRASH PERFORMANCE DURING A SUBSEQUENT COLLISION.

ALSO INCLUDED IMPALA LIMITED MODEL YEAR 2014*JS

ALSO INCLUDED MODELS VERANO, REGAL, LACROSSE, CTS, SRX, VOLT, SONIC, MALIBU, IMPALA, EQUINOX, CRUZE, AVALANCHE, TAHOE SUBURBAN, SILVERADO, SIERRA, YUKON, AND TERRAIN FOR MODEL YEAR 2013. MODEL ESCALADE MODEL YEAR 2012-2013. MODEL PONTIAC G3 MODEL YEAR 2007. MODEL WAVE MODEL YEARS 2005-2010. DENALI MODELS MODEL YEARS 2007-2013. *JS

WHEN HAVE A DATA CONNECTION. *RM

2006-2011 IMPALA. *RM

*RM

and Canada Dealers Only).

E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.

services and maintenance on vehicles originating/sold in Canada.

the warranty transaction submission procedures that support the Personal Property Damage process.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

a fluid leak, and what is considered fluid seepage.

programs.

E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).

Vibration Analysis-Road testing procedure when diagnosing vibration concerns.

Only).

and Canada Dealers Only).

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Dealers Only).

Spin-On Oil Filters.

Dealers Only).

the warranty transaction submission procedures that support the Personal Property Damage process.

Only).

E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).

and Canada.

Spin-On Oil Filters.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Spin-On Oil Filters.

Spin-On Oil Filters.

independent causes (GM Canada Dealers Only).

Spin-On Oil Filters.

Vibration Analysis-Road testing procedure, when diagnosing vibration concerns.

Only).

programs.

programs.

Dealers Only).

programs.

services and maintenance on vehicles originating/sold in Canada.

E4399, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).

E4403, M4404, M4413, E4414, E4423, E4491 or E6961).

services and maintenance on vehicles originating/sold in Canada.

requirements for the dealer to comply.

and Canada dealers only.

field action customer reimbursement procedure (U.S. Dealers Only).

considered warranty and non-warranty.

programs.

Warranty Information.

considered warranty and non-warranty.

Operations and Customer Enthusiasm

service.

operations to claim when the concern cannot be duplicated. Also provides information on how to submit claims within the global warranty managment.

that vehicles can be fixed right the first time in for service.

was at fault of the cutomer and how to properly claim them on the warranty paperwork

process and to encourage delivering quality vehicles and generating higher CSi scores.

requirements for the dealer to comply.

can be approved by TAC and where the electronic parts can be returned to.

acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.

its customers.

acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.

reimbursement procedure.

service.

operations to claim when the concern cannot be duplicated. Also provides information on how to submit claims within the global warranty managment.

that vehicles can be fixed right the first time in for service.

was at fault of the cutomer and how to properly claim them on the warranty paperwork

Service Agents not required to contact PQC prior to assembly replacement.

warranty claims submission procedures that support Labor Operation 0600014 ? Suspected Tampering or Vehicle Modifications.

operations and customer enthusiasm.

tools that include consumable parts (U.S. Only).

to GM for payment.

was at fault of the cutomer and how to properly claim them on the warranty paperwork

comebacks, and the possibility of buyback situations by outlining specific guidelines, strategy and forms that will assist with this goal, by identifying, clarifying and documenting customer concerns accurately at each service visit.

that vehicles can be fixed right the first time in for service.

operations to claim when the concern cannot be duplicated. Also provides information on how to submit claims within the global warranty managment.

service.

Guidelines.

warranty transaction submission procedures that support the Personal Property Damage process.

and Canada dealers only.

programs.

E4413, E4414, E4423 or E4491).

needed.

Operations and Customer Enthusiasm

offered through GM.

to GM for payment.

refered to Article 3.2.9 of the 1st addition manual for details of Technician Identification and Accounting of Labor Time

acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.

acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.

Operations and Customer Enthusiasm

tools that include consumable parts (U.S. Only).

programs.

Service Agents not required to contact PQC prior to assembly replacement.

only) for service operations.

warranty claims submission procedures that support Labor Operation 0600014 - Suspected Tampering or Vehicle Modifications.

(WPC), and Parts Return Program information.

Empowerment Program and Goodwill Cases.

labor operation numbers and how to submit CCND.

Vehicles and Generating Higher CSi Scores

what is acceptable and not.

procedures.

VEHICLES ORIGINATING/SOLD IN CANADA.

MAINTENANCE ON VEHICLES ORIGINATING/SOLD IN CANADA.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, B3935, C0750, C0755, C0760, C0765, and/or C0775.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

condition of MIL Illuminated with Multiple Fuel Trim and/or Oxygen Sensor Codes Set.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

tried to provide a software update to the OnStar hardware in your vehicle. However, your system could not be updated remotely. As a result, some of your OnStar system functions may not be working as expected." The customer is further instructed in this letter to "Please contact your dealer or any dealer near you as soon as possible to schedule an appointment for this no-cost software update. Your dealer will reprogram your OnStar module with an update. This is for vehicles that have previously received the Canada upgrade as described in Service Bulletin #15-08-44-001F."

IPC reprogramming and setup using the service programming system (SPS). 2. Odometer setup at the electronic service center (ESC) when using an exchange IPC/DIC. 3. Tech 2 The Tech 2 is used to set up a replacement BCM, which includes loading the odometer value that is displayed and stored in the IPC. A replacement IPC will display the previously stored vehicle odometer value, communicated from the BCM, after cycling the ignition or driving the vehicle. *The odometer programming is integrated as part of the BCM programming procedure. It is not a stand-alone event.

The tech is advised to ohm test the sensor at the terminals located on top of the fuel module while performing a sweep test. If the test fails the technician is instructed to replace the sensor and then perform the sweep test again. If the test passes the technician is instructed to reinstall the fuel module in the tank and if the test fails with the new sensor the technician is advised to replace the fuel module.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

additional information may be needed when submitting Global Warranty transactions when doing wiring repairs.

applications.

applications.

when replacing a module.

transactions when doing wiring repairs.

replacements.

finish".

when replacing a module.

transactions when doing wiring repairs.

The tech is advised to ohm test the sensor at the terminals located on top of the fuel module while performing a sweep test. If the test fails the technician is instructed to replace the sensor and then perform the sweep test again. If the test passes the technician is instructed to reinstall the fuel module in the tank and if the test fails with the new sensor the technician is advised to replace the fuel module.

The tech is advised to ohm test the sensor at the terminals located on top of the fuel module while performing a sweep test. If the test fails the technician is instructed to replace the sensor and then perform the sweep test again. If the test passes the technician is instructed to reinstall the fuel module in the tank and if the test fails with the new sensor the technician is advised to replace the fuel module.

the seat frame to correct a possible short when the seat is in the full down position.

control issues.

conductive finish.

the TIS Service Programming System (SPS), set-up and warranty.

long period of time and/or set in cold weather climates to correct a customer concern of symptoms that include, but not limited to, a slow or no crank condition that may be caused by a discharged battery.

it is warranty or not.

control issues.

malfunction indicator lamp, reduced power message and DTC P2135.

rules and regulations for Canada only.

reprogram modules.

Midtronics GR8 Battery Tester/Charger required for claim processing on labor operations 4041510, 4041520 and 250 mile/400 km labor operation restriction (North America ONLY).

it is warranty or not.

it is warranty or not

value and to correct the customers concern of the MIL on and Reduce Power message on.

control issues.

rules and regulations for Canada only.

replacements.

revised wiring repair labor operations and required additional information.

replacements.

issues.

ECM calibrations.

battery tester/charger.

application.

applications.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

and booster packs.

long period of time and/or set in cold weather climates to correct a customer concern of symptoms that include, but not limited to, a slow or no crank condition that may be caused by a discharged battery.

required.

rules and regulations for Canada only.

cause the BCM to appear off line.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

first initial start after the replacement of the Theft Deterrent Module. Technician will need to use the scan tool to check Manufactures Enable Counter. If the number is anything other than zero the Manufactures Enable Counter will need to be reset. To reset the Manufactures Enable Counter counter, the ignition key can be cycled the number equal to the Manufactures Enable Counter counter.

replacements.

malfunction indicator lamp, reduced power message and DTC P2135.

(DTC)(s) P0601, P0602, P0603, P0604, P0606, P062F, P06F3, P1621 which can be shared in multiple modules.

drain test for the OnStar module. When performing battery parasitic drain test, there may be some confusion as to what the normal power consumption reading should be from the OnStar system.

Technician may find Diagnostic Trouble Code B1446 or B1447 and the OnStar LED is red. Technician should never disconnect the main vehicle battery or remove the OnStar fuse with the ignition key in any position other than off.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

it is imperative that all related terminal pin fit and tension be checked when the test steps require disconnection of the connector or component, prior to any component replacement. Always use the recommended terminal test tool during these tests.

ONLY)

Technician may find Diagnostic Trouble Code B1446 or B1447 and the OnStar LED is red. Technician should never disconnect the main vehicle battery or remove the OnStar fuse with the ignition key in any position other than off.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

parasitic drain test, there may be some confusion as to what the normal power consumption reading should be from the OnStar system. Technician should understand the power cycles of the various OnStar systems. All Generation 6, 7, 8, and 9 systems are powered up continuously for 48 hours from ignition off. After 120 hours from ignition off, these systems then completely power off. The Onstar modules draw: * IGN ON - 240 to 400 Milliamp. * IGN OFF - 3 to 20 Milliamp for 48 hours or 120 hours on Gen 9 and vehicle communication platforms. * IGN OFF - 0.2 to 0.8 Milliamp after 48 hours or 120 hours on Gen 9 and vehicle communication platforms.

Communication Interface Modules (VCIM) (GMNA Only)

"off route" messages while following Turn by Turn route. Technicians will need to remove power from the Vehicle Communication Interface Module for one hour and retest for the concern.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

MODE AFTER THE ONSTAR CANADA UPGRADE TO CONTACT THE GM TECHNICAL ASSISTANCE CENTER ONSTAR GROUP FOR FURTHER ASSISTANCE.

MODE AFTER THE ONSTAR CANADA UPGRADE, TO CONTACT THE GM TECHNICAL ASSISTANCE CENTER ONSTAR GROUP FOR FURTHER ASSISTANCE.

RECEIVING FREQUENT "OFF ROUTE" MESSAGES WHILE FOLLOWING TURN BY TURN (TBT) ROUTE NAVIGATION. THE TECHNICIAN IS PROVIDED INSTRUCTIONS FOR RESETTING THE VEHICLE COMMUNICATION INTERFACE MODULE FOR THIS CONCERN.

DRAIN TEST FOR THE ONSTAR MODULE. WHEN PERFORMING BATTERY PARASITIC DRAIN TEST, THERE MAY BE SOME CONFUSION AS TO WHAT THE NORMAL POWER CONSUMPTION READING SHOULD BE FROM THE ONSTAR SYSTEM.

RECEIVING FREQUENT "OFF ROUTE" MESSAGES WHILE FOLLOWING TURN BY TURN (TBT) ROUTE NAVIGATION. THE TECHNICIAN IS PROVIDED INSTRUCTIONS FOR RESETTING THE VEHICLE COMMUNICATION INTERFACE MODULE FOR THIS CONCERN.

DRAIN TEST FOR THE ONSTAR MODULE. WHEN PERFORMING BATTERY PARASITIC DRAIN TEST, THERE MAY BE SOME CONFUSION AS TO WHAT THE NORMAL POWER CONSUMPTION READING SHOULD BE FROM THE ONSTAR SYSTEM.

CONTROL MODULES

FANS INTERMITTENT OR INOPERATIVE (INSTALL REVISED COOLING FAN RELAY AND HARNESS ASSEMBLY). *JS

MODEL YEARS 2006-2011. DOES NOT APPLY TO VEHICLES WITH KEYLESS ACCESS SYSTEM. *PE

UPON INVESTIGATION, THE TECHNICIAN MAY FIND DTC B0071 SET IN THE PASSENGER PRESENCE SYSTEM (PPS) AND A DTC B0081 IN THE SENSING AND DIAGNOSTICS MODULE (SDM). *PE

HOT-COOLING FANS INTERMITTENT OR INOPERATIVE (INSTALL REVISED COOLING FAN RELAY AND HARNESS ASSEMBLY). *PE

REDUCED HEATING AND COOLING-REPROGRAM MODULE. CERTAIN 2008 CHEVROLET VEHICLES EQUIPPED WITH DUAL ZONE MANUAL CLIMATE CONTROL (RPO CJ3) MAY HAVE SOFTWARE THAT DOES NOT ALLOW THE HEATING AND AIR CONDITIONING SYSTEM TO DELIVER MAXIMUM COLD OR MAXIMUM HOT OUT PUT. CSC LETTER WAS RECEIVED. *PE

*PE

VEHICLE WILL CRANK BUT FAILS TO START. *PE

VEHICLE WITH DUAL ZONE MANUAL CLIMATE CONTROL (RPO CJ3). CSC LETTER WAS RECEIVED. *PE

*NJ

*NJ UPDATED 7/19/13. *PE

*NJ

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

Replacement Guidelines.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

Replacement Guidelines.

Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.

Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

have the condition of Tire Slowly Goes Flat, Tire Air Loss, Low Tire Pressure Warning Light Illuminated, Aluminum Wheel Bead Seat Corrosion.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

when the protective shipping film is removed from certain vehicles.

chromed aluminum wheels, along with warranty information regarding these conditions.

Speeds

windshield.

(IP), hard or plastic surfaces, seats, carpet, leather, vinyl, fabric cleaner, stain remover, restorer and product availability.

the tire can be properly repaired under the new tire warranty.

pitting corrosion and/or spotted.

replace any glass for this reason.

flanges when the repairs are done.

noises or performance.

to verify they correct a condtion of the power folding mirriors glass shakes, flutters at normal driving conditions.

that have the condition of rust showing at hem flange

for vehicles that have the condition of Tire Slowly Goes Flat, Tire Air Loss, Low Tire Pressure Warning Light Illuminated, Aluminum Wheel Bead Seat Corrosion (Clean and Resurface Wheel Bead Seat)

Police Package Vehicles, Daytime Running Lamps (DRL), Automatic Headlights (AHL), dome and courtesy lamps, trunk release.

cleaners to use to fix the conditions due to multiple causes.

Headlights (AHL), Dome and Courtesy Lamps, Trunk Release, Speed Limiter - Programmable Options - Obtaining Calibrations

of power fold away mirriors glass shakes or flutters at normal driving speeds

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability

TO VERIFY THEY CORRECT A CONDTION OF THE POWER FOLDING MIRRIORS GLASS SHAKES, FLUTTERS AT NORMAL DRIVING CONDITIONS.

VEHICLE'S SUNROOF OPERATION INTERMITTENT, BIND, NOISE, AUTO-REVERSE, AND/OR WATER LEAKS.

VEHICLE'S SUNROOF OPERATION INTERMITTENT, BIND, NOISE, AUTO-REVERSE, AND/OR WATER LEAKS.

AND SIDE WINDOWS WHEN THE VEHICLE IS IN THE SUNLIGHT.

THE PROBABLY CAUSE AN INCORRECT INSTALLATION OF A HANDLE COMPONENT. *RM UPDATED ON 7/26/2013. ALL 2014 AND PRIOR GM PASSENGER CARS AND TRUCKS. *KB

*RM UPDATED ON 5/2/2012. *KB

VEHICLE MAY EXHIBITS SOME SYMPTOM(S) AS DOOR LOCKS CYCLE WHILE DRIVING; INTERMITTENT NO START; SERVICE STABILITRAK DIC MESSAGE; SPEEDOMETER AND TACHOMETER FREEZE WHILE DRIVING. *PE

WATER COULD SHOW UP IN VARIOUS LOCATIONS IN THE INTERIOR OF THE VEHICLE, EXPECIALLY IF THE SOURCE OF THE WATER LEAK IS IN THE ROOF PANEL AREA. *PE

DAYTIME RUNNING LAMPS (DRL), AUTOMATIC HEADLIGHTS (AHL), DOME AND COURTESY LAMPS, TRUNK RELEASE - PROGRAMMABLE OPTIONS. *PE

*NJ

additive.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

additive.

additive.

customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

additive.

diesel fuel.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.

customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.

rivabilityissues that it can cause. The ongoing Coronavirus (COVID-19) pandemic has caused significant reductions in driving and fuel use. Due to the surplus of winter grade fuel sitting in storage (pipelines/stations) the EPA is waiving the fuel vapor requirement. This will extend the use of winter fuel into the summer months. The drivability concernsshould not be single events but should be multiple occurrences associated with hot days.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

rivabilityissues that it can cause. The ongoing Coronavirus (COVID-19) pandemic has caused significant reductions in driving and fuel use. Due to the surplus of winter grade fuel sitting in storage (pipelines/stations) the EPA is waiving the fuel vapor requirement. This will extend the use of winter fuel into the summer months. The drivability concernsshould not be single events but should be multiple occurrences associated with hot days.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

using the evaporative emission cart smoke machine and ultrasonic leak detectortools.

debris have entered the exhaust system.

Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles.

Also, a bullet was added to the dexos 2? section with information on the 2014 Cruze diesel.

additives.

odor from the heating, ventilation and air conditioning system. The concern occurs happens most often on initial start-up after the vehicle was driven on a hot humid day. This condition may be caused by condensate build-up on the evaporator core, which does not evaporate by itself in high humidity conditions. Technician will use the Tech 2 scan tool to activate the afterblow follow the on screen directions to finish enabling afterblow.

usage of E85 fuel in GM vehicles.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

*PE

INTERFERENCE IS SUSPECTED BETWEEN THE END OF THE FLOAT ARM WHERE IT IS ATTACHED TO THE SENDING UNIT AND THE CONVOLUTED TUBING THAT IS PART OF THE SENDING UNIT. *PE UPDATED 3/13/09. *PE

THE FUEL GAGE READS EMPTY DTC P0463 MAY BE CURRENT OR HISTORY. *PE UPDATED 5/27/09. *PE

*NJ

repairs requiring balance and Road Force measurement.

Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).

repairs requiring balance and Road Force measurement.

Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).

ride characteristics of GM cars and trucks.

Shake, Flat Spotting) of GM Original Equipment Tires.

possible chances of the customers concerns over tire vibration are repair.

possible chances of the customers concerns over tire vibration are repair.

tire leak and low tire psi message on.

possible chances of the customers concerns over tire vibration are repair.

a tire using the balancer.

possible chances of the customers concerns over tire vibration are repair.

Variations and the difference between balancing a flange and flangeless rim.

matching depth of socket used on the wheel nut.

used to install wheels onto vehicles

balancing them to prevent conditions like Vibration Shortly After Tires are Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel)

Distributor/Installers as to the proper methods for mounting, balancing, and installing accessory wheels and tires.

Program and Global Warranty Management (GWM) Submission Information.

management submission information.

EQUIPMENT.

2007-2011 IMPALA. *RM UPDATED 3/12/12. *PE

A CONDITION EXISTS ON YOUR POLICE VEHICLE THAT MAY CAUSE REAR WHEEL MISALIGNMENT, RESULTING IN LOWER TREAD DEPTH ON THE INBOARD SIDE OF THE REAR TIRES. CSC LETTER. *PE

UNEVEN POLICE CAR REAR TIRE WEAR; REPLACE REAR WHEEL SPINDLE RODS. CSC LETTER WAS RECEIVED. *PE UPDATED 12/19/08. *PE

an OnStar In-Vehicle Voice Message Is Heard.

feedback form to the GM navigation disc center website.

feedback form to the GM navigation disc center website.

radios and instrument panel clusters, provides exampls on whats an acceptable for warranty and whats not

feedback form to the GM navigation disc center website.

radios and instrument panel clusters, provides exampls on whats an acceptable for warranty and whats not

While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a ?500 phone number? The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.

information.

warranty or not.

techline/service programming systems.

Technician will need to use a scan tool and verify current Digital Radio Receiver Status under Data Display. Technician will need to look at the second line labeled Digital Radio Receiver Status will display a number of 00 - 04. Technician will repair per the status code.

Discs .

Instrument Panel Clusters (IPCs)

when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.

While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a ?500 phone number? The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.

when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.

While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a "500 phone number" The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.

availability of OnStar bluetooth on their vehicle. Technician should be advised that Vehicles with Regular Production Option Code (UPF or UWE) offer Bluetooth through the OnStar system.

the radio ?maximum number of phones are currently paired to the vehicle?. Dealer should advise the customer this is normal operation of the vehicle due to the maximum number of five phones can be paired to a vehicle.

XM Traffic or Weather for the local area takes several minutes to update and may read "NO DATA" or "UPDATING" during that time. Technician should be advised that Traffic and Weather data from local reporting stations and then send the updated info process may take up to 24 minutes. Technician should test for full operation of the XM band if the system has not started receiving the Traffic and weather update within 30 minutes. Also ensure the customer has not shut XM NavTraffic off in the user settings of the navigation radio. Technician will need to contact XM customer assistance to review the account status and verify that the XM Traffic option has been enabled and is available in the area.

set of universal coaxial repair kits to service vehicles. This only applies to cable used for high frequency signals, such as cellular (OnStar), satellite radio (XM) and GPS (navigation). The kits do NOT apply to the AM/FM cables.

availability of OnStar bluetooth on their vehicle. Technician should be advised that Vehicles with Regular Production Option Code (UPF or UWE) offer Bluetooth through the OnStar system.

the radio "maximum number of phones are currently paired to the vehicle". Dealer should advise the customer this is normal operation of the vehicle due to the maximum number of five phones can be paired to a vehicle.

staying on after the vehicle Retained Accessory Power has turned off and/or their Bluetooth phone stays connected after leaving the vehicle. Technician will need to check the Station Identification number. If the Station Identification number falls in the range technician will need to perform an over the air system programming.

the radio "maximum number of phones are currently paired to the vehicle". Dealer should advise the customer this is normal operation of the vehicle due to the maximum number of five phones can be paired to a vehicle.

when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.

Dealer should be advised at this time, there are no provisions to add this option to vehicles that were not built with it.

THE VEHICLE'S XM RADIO ONLY HAS XM PREVEIW CHANNELS.

considered a fluid leak, and what is considered fluid seepage.

considered a fluid leak, and what is considered fluid seepage.

considered a fluid leak, and what is considered fluid seepage.

considered a fluid leak, and what is considered fluid seepage.

Warranty Information.

Information and Transaction Submissions Procedure and general content updates.

Operation.

Operations.

operations.

Code and update the tool reference information.

Operation.

under Courtesy Transportation Warranty Transaction Submission.

version of Bulletin 12-00-89-003.

is considered a fluid leak, and what is considered seepage.

and Canada Only)

information/bulletin PI0746C.

statement, change the terms Claim Type B to Claim Type ZPTI, GM Dealer to GM Service Agent, Repair Order to Job Card, Warranty Claim to Warranty Transaction, and to update the Procedure Information for submitting Vehicle Repairs from WINS to Global Warranty Management (GWM).

electronic products through GM authorized Electronic Service Centers (ESCs) (U.S. and Canada).

which certain vehicles equipped with Gen 7 and OnStar, a recent over-the-air service update may have caused the OnStar system to become inoperative.

electronic products through GM authorized Electronic Service Centers (ESCs) (U.S. and Canada).

Technician will need to press the OnStar button and verify they have an active account and that the call connects with data and location.

is considered a fluid leak, and what is considered seepage.

A CONDITION OF THE REAR ENTERTAINMENT SYSTEM NOT OPERATING AS INTENDED IN COLDER AMBIENT TEMPERATURE AREAS DUE TO CALIBRATION CONCERNS.

*RM UPDATED 12/6/11. *PE

Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.

Fog/Driving Lamp Damage.

Accessories.

Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.

the Proper use of GM Simplified Maintenance Schedules.

Guidelines.

Guidelines.

recommended practices.

settings for concernc regarding noice drop outs during calls and muffled sound.

flushing services and additives) and proper use of GM simplified maintenance schedules (Canada only).

message when a media disc is installed. Technician will need to check the Regular Production Option Code list to verify if the disc is compatible.

Light Duty Trucks.

For many 2008 and prior model year GM vehicles, the programming is performed using the Tech 2 and the activation is initiated by a Service Programming System. For the 2010 and UP model year vehicles, the OnStar set-up procedure and OnStar Activation request have been combined into a single programming event called OnStar Set-up and Activation in Service Programming System.

to be inaccurate relative to a known distance traveled. Technician should obtain a hand-held GPS unit to test the odometer. If a hand held GPS unit is not available, the only other option is to verify the miles traveled using a surveyor's wheel or a dynamometer.

For many 2008 and prior model year GM vehicles, the programming is performed using the Tech 2 and the activation is initiated by a Service Programming System. For the 2010 and UP model year vehicles, the OnStar set-up procedure and OnStar Activation request have been combined into a single programming event called OnStar Set-up and Activation in Service Programming System.

what should be considered warranty replacement and not

Additives) and Proper Use of GM Simplified Maintenance Schedules (U.S. Only)

inaccurate relative to a known distance traveled. Technician should obtain a hand-held GPS unit to test the odometer. If a hand held GPS unit is not available, the only other option is to verify the miles traveled using a surveyor's wheel or a dynamometer.

settings for concernc regarding noice drop outs during calls and muffled sound.

flushing services and additives) and proper use of GM simplified maintenance schedules (Canada only).

customer concern that the low beam headlamp is inoperative.

headlamp, tail lamp, license lamp or fog/driving lamp damage that are not considered warrantable.

vendor.

For many 2008 and prior model year GM vehicles, the programming is performed using the Tech 2 and the activation is initiated by a Service Programming System. For the 2010 and UP model year vehicles, the OnStar set-up procedure and OnStar Activation request have been combined into a single programming event called OnStar Set-up and Activation in Service Programming System.

at start up after cold soak and that this is considered a normal conditon and no repairs are necessary

DO NOT REPLACE THE ENTIRE HEADLAMP ASSEMBLY FOR THIS CONDITION. REPLACE THE BULB AND INSPECT THE CONNECTOR. *JS UPDATED 4/7/15. *PE

*NJ

strut due to fluid leak.

strut due to fluid leak.

strut due to fluid leak.

concern of seeing a white film/residue on the IP pad and/or door trim panels.

repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a "Phone Unavailable" audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A "Ready" or "OnStar ready" audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ?push to talk? button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.

repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a ″Phone Unavailable″ audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A “Ready” or “OnStar ready” audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ″push to talk″ button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.

ABS lamp is on with Diagnostic Trouble Code C0035 C0040 or unwanted traction control activation. Technician will inspect the Wheel Speed Sensor harness for damage. Technician will repair the broken or damaged wire for the Wheel Speed Sensor.

and strut due to fluid leak.

REPAIR THE VEHICLES THAT MAY HAVE UNWANTED OR PHANTOM PHONE CALLS. TECHNICIAN WILL NEED TO DETERMINE WHAT TYPE OF CALL THE CUSTOMER IS HAVING THAT IS UNWANTED. THE VEHICLE MAY RECEIVE AN INCOMING CALL JUST LIKE ANY OTHER PHONE. TYPICALLY THE CUSTOMER WILL HEAR THE PHONE RINGING IN THE VEHICLE. THIS SCENARIO ALSO INCLUDES INCOMING BLUETOOTH CALLS. ONE TYPE OF UNWANTED CALL CAN BE MADE IF THE KEY PAD IS FAULTY THE ONSTAR SYSTEM WILL TRY TO MAKE A BLUE BUTTON CALL FOR SHORTED VOLTAGE IN THE CIRCUITS. THE ONSTAR MODULE COULD HAVE AN INTERNAL FAULT AND PRODUCE A PHONE UNAVAILABLE AUDIO MESSAGE ALSO IT MAY HAVE A DIAGNOSTIC TROUBLE CODE U1500 OR B1000. REFER TO DIAGNOSTICS FOR THE DIAGNOSTIC TROUBLE CODE MAKING SURE TO FOLLOW ANY APPLICABLE BULLETINS OR PRELIMINARY INFORMATION SHEETS. A GREADYH OR GONSTAR READYH AUDIO MESSAGE HEARD WHILE DRIVING. IN SOME CASES IT HAS BEEN FOUND THAT THE CUSTOMER IS INADVERTENTLY PRESSING THE PUSH TO TALK BUTTON ON THE STEERING WHEEL CONTROLS. ON RARE OCCASIONS, OTHER ISSUES IN THE STEERING COLUMN OR STEERING WHEEL CONTROL SYSTEM MAY INDUCE THIS CONCERN.

ABS LAMP IS ON WITH DIAGNOSTIC TROUBLE CODE C0035 C0040 OR UNWANTED TRACTION CONTROL ACTIVATION. TECHNICIAN WILL INSPECT THE WHEEL SPEED SENSOR HARNESS FOR DAMAGE. TECHNICIAN WILL REPAIR THE BROKEN OR DAMAGED WIRE FOR THE WHEEL SPEED SENSOR.

MODEL 2007-2015 IMPALA, GRAND PRIX, LACROSSE. *PE

*PE

THIS IS DUE TO THE LOCATION OF THE BRAKE LINES. *RM UPDATED 3/12112. *PE UPDATED 4/9/13. *PE UPDATED 3/20/14. *PE

THIS CONDITION AFFECTS VEHICLES DRIVEN PRIMARILY IN MOUNTAINOUS TERRAIN. POLICE VEHICLE WITH RPO 9C1 OR 9C3. *PE

*PE

RESISTANCE IS FELT IN THE STEERING WHEEL. THIS MAY HAPPEN WHEN UNDERHOOD TEMPERATURES ARE HIGH, SUCH AS AFTER AN EXTENDED ROAD CRUISE. *PE UPDATED 3/9/11. *PE

DIAGNOSTIC COMPONENT TEST PROCEDURE AND REPAIR AS NECESSARY). *PE UPDATED 5/6/09. *PE

THE ABS, TRACTION CONTROL, OR SERVICE STABILITY SYSTEM (IF EQUIPPED) WARNING TELLTALES ILLUMINATE. *PE

The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

the throttle plate is opened rapidly and advises the customer that it is normal for the delay.

transmissions.

TransFlow.

manual transmissions that repair attempts will not change.

breather vent.

The different noises caused by driver habit, weather conditions , and normal manual transmission noises.

documentation and claim submissions

essential tool J-45096 TransFlow.

Control Module utilizing several fuses for power, and the labeling of the fuses, it is possible to overlook some fuses in the Under hood Bussed Electrical Center when diagnosing a concern with the turn signals, trunk actuator, courtesy lamps, or Brake Transmission Shift Interlock.

protection or tint offered by the windshield or side glass. Technician should be advised Windshield reduces Ultraviolet rays down to 4% or less. Front side door glass reduces Ultraviolet rays down to 35% or less. Windshields are SOLAR glass with a light transmittance of >/=70%. Front door glass are Solar glass with a light transmission of >/=70%. Rear door glass, quarter windows and back windows can use either Solar glass (>/=70%) or Privacy glass, which has a light transmittance of 20%.

or tint offered by the windshield or side glass. Technician should be advised Windshield reduces UV rays down to 4% or less. Front side door glass reduces UV rays down to 35% or less. Windshields are SOLAR glass with a light transmittance of >/=70%. Front door glass are Solar glass with a light transmission of >/=70%. Rear door glass, quarter windows and back windows can use either Solar glass (>/=70%) or Privacy glass, which has a light transmittance of 20%.

A CLUNK NOISE IS COMING FROM UNDER THE FRONT OF THE VEHICLE WHEN DRIVING AND/OR WHEN PUTTING THE TRANSMISSION IN DRIVE OR REVERSE. THIS MAY BE CAUSED BY DAMAGED MOUNTING AREAS. THE FRAME CAN SHIFT CAUSING THE CLUNKING NOISE. *RM

*PE UPDATED 8/12/08. *PE

*NJ

*KB UPDATED ON 09/21/07. *NJ UPDATED 10/5/07. *NJ UPDATED 2/15/08. *NJ UPDATED 5/19/08. *NJ UPDATED 2/17/10. *PE UPDATED 3/30/11. *PE

The customer communication requested return of unsold inventory to inspect the housing. There may be a gap between the 2 halves of the housing causing the actuator to bind and a loss of HVAC air door control. Loss of HVAC air door control can lead to discomfort as it may be stuck in a single orientation.

concerns with custom upholstery, accessory seat heaters or other comfort enhancing devices.

cold weather climates and testing those batteries.

cold weather climates and testing those batteries.

emanating from HVAC system.

operation during a remote start event. For Impala and Monte Carlo 2006 and 2007 model year equipped with Regular Production Option Code C67 single zone. If the blower and mode are correct but the temperature is not correct please refer to current Technical Service Bulletin 07-01-38-002. It is also important to note that if the vehicle sits for less than three hours after key off, the Outside Air Temperature uses the last stored value which may be incorrect by the time you get back to the vehicle. This can effect Heater-Vent-Air Conditioning operation during remote start.

emanating from HVAC system.

Upholstery, Accessory Seat Heaters or Other Comfort Enhancing Devices

PERIOD OF TIME AND/OR SET IN COLD WEATHER CLIMATES AND TESTING THOSE BATTERIES.

VEHICLES EQUIPPED WITH DUAL ZONE MANUAL CLIMATE CONTROL MAY HAVE SOFTWARE THAT DOES NOT ALLOW THE HEATING AND AIR CONDITIONING SYSTEM TO DELIVER MAXIMUM COLD OR HOT OUTPUT. CSC LETTER. *PE

reservoir.

one of these issues will not turn on and will only display the clock and all buttons on the radio are inoperative but the volume and tune knobs will function. Technician will need to ensure that any radio or steering wheel buttons are not stuck.

growl noise coming from the power steering. Technician should fill and bleed the power steering system using the J 42485 (MityVac) tool.

*NJ

*NJ

(REPLACE I-SHAFT) *NJ UPDATED ON 09/24/07 *NJ UPDATED 10/5/07. *NJ

condition of Diagnostic Information for Supplemental Inflatable Restraint (SIR) System, Intermittent AIR BAG Indicator/Lamp Illuminated with DTC(s) B0012, B0013, B0015, B0016, B0019, B0020, B0022, B0023, B0026, B0033, B0040, B0042 or B0044 Set (Inspect and Replace Connector Position Assurance (CPA) Retainer)

belt warning light illumination, as well as difficulty latching and unlatching the buckle or the buckle release button sticking.

BUCKLE RELEASE BUTTON IS STICKING. SEAT BELT WARNING LIGHT ILLUMINATED. LIKELY CAUSED BY STICKY BEVERAGES THAT ARE SPILLED INTO THE BUCKLE ASSEMBLY. *RM UPDATED 4/3/12. *PE

has a fluid residule from a possible external source from a leaking shaft seal.

2006 - 2011 Impala with Regular Production Option Code 9C1 or 9C3. Dealership will need to order the same design strut for the vehicle. The 154.44 mm from top of rod to striker plate is part number 19257874 and 130.71 mm from top of rod to striker plate is part number 22796874.

THERE IS A GROWL NOISE IN THE FRONT OF THE VEHICLE WHEN DRIVING 20-50MPH. THIS MAY BE CAUSED BY A LOSS OF PRELOAD ON THE WHEEL BEARINGS. *RM