2021 BMW Z4 TSBs
115 Technical Service Bulletins across 14 categories
Categories
Infotainment
25 bulletinsThe Central Information Display goes black intermittently due to resets of the Head Unit (HU-H3).
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FaultB7F8F9 HU-H: Reset will be stored in the HU-H3.
Customer is shown an incorrect GPS location in the vehicle (i.e., Nav Map, coordinates).
Customer states there is no audio playback (telephony, navigation, radio) and system sounds (PDC, turn indicators,...
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acoustic signals) may also have failed.
Check control message (CCM) 183 Windscreen wiper malfunction is displayed.
Customer is shown an incorrect GPS location in the vehicle (i.e., Nav Map, coordinates).
The customer complains that the radio stations change by themselves.
After opening the vehicle with the radio remote control and changing the profile, the exterior mirror settings are lost.
The sound output intermittently drops out entirely.
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This can be reproduced with all audio sources as well as telephone and voice output.
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles...
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with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 4 (HU-H4, also called MGU21) superseded the MGU starting with certain MY2021 vehicles with option code 6U3 Live Cockpit Professional. This uses map North America JOY. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
While using the wireless charger, one or both of the following may occur: 1) The BMW display key or mobile phone becomes hot to the touch.
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2) The device switches off due to over temperature (built-in device protection).
SiriusXM satellite radio is not working and does not display a channel list.
The customer states that the vehicle locks itself when the last door was closed, even though the remote control/display...
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key was inside the vehicle.
The "energy management" Check control message (ID code 415) is falsely displayed when entering the vehicle.
Customer states the following about their vehicle: active radio or music source is interrupted, the navigation is no...
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longer available, a black screen is shown in the Control Display, the system works again after a short interruption.
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles...
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with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 3 (HU-H3, also called MGU) superseded the NBT-EVO starting with certain MY2019 vehicles with option code 6U3 Live Cockpit Professional or 6U2 Live Cockpit Plus. This uses map North America LIVE. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
The top view image of the vehicle is misaligned when observed in the Control Information Display (CID).
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When the vehicle is parked in a parking spot with line markings, it is clearly noticed in the CID that the lines are not parallel to the side of the vehicle. This may be noticed on either the driver side, passenger side or both.
Navigation announcement is very loud when the convertible top is open and can not be adjusted to a lower volume.
HU-H3 MGU RESETS DUE TO BLUETOOTH CONNECTION WITH SAMSUNG ANDROID 11 : The head unit resets when using various apps...
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(e.g., YouTube, Spotify, etc) on the connected mobile phone. This affects Samsung mobile phones (e.g., Galaxy S20 / S21) with the Android 11 operating system.
SiriusXM satellite radio is not working and does not display a channel list.
TOP VIEW CAMERA IMAGE IS MISALIGNED: The top view image of the vehicle is misaligned when observed in the Control...
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Information Display (CID).
SPORADIC FAILURE OR CRACKING NOISE IN BASS SPEAKERS: No Bass or a cracking noise can be heard from the bass speakers.
?PROGRAM HEAD UNIT: Satellite radio content is not available over IP, this does not affect channels received over...
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satellite.
?PROGRAM HEAD UNIT: Satellite radio content is not available over IP, this does not affect channels received over...
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satellite.
TOP VIEW CAMERA: The top view image of the vehicle is misaligned when observed in the Control Information Display (CID).
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When the vehicle is parked in a parking spot with line markings, it is clearly noticed in the CID that the lines are not parallel to the side of the vehicle. This may be noticed on either the driver side, passenger side or both.
HEAD UNIT RESETS WITH FAULT CODE B7F8F9 RESET WATCHDOG: Customer states the following about their vehicle: Active radio or music source is interrupted.
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The navigation is no longer available. A black screen is shown in the Control Display.
Engine
19 bulletinsThe EVAP systems purge (vent) valve limited warranty for defects in materials or workmanship has been extended to 15...
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years / 150,000 miles as determined from the original in-service date.
An interference noise (groaning noise) can be heard from within the heating and air-conditioning unit in thecenter of the instrument panel.
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The groaning noise always occurs when either a ventilation flap, air stratification flap or the recirculated airflap moves to a different position. Due to the complex design of the heating and air-conditioning unit, the kinematics causing it (top or bottom,left or right) may not be able to be precisely located. Depending on the vehicle model, the number of servomotors (and the associated kinematics unit) varies.Various models use either 2 or 3 servomotors.
In hot ambient conditions, if the engine was running for a prolonged time while the vehicle is stationary, a jolt may be...
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experienced while lightly accelerating.
When turning the steering wheel while stationary or when driving on uneven roads; cracking, creaking, or knocking noises...
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may be heard.
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start...
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when placing the key against the steering column.
BMW offers a new special ISTA Installation made available for Roadside Assistance / Mobile Service technicians.
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The new ISTA Version is also able to be used in case of a Remote Software Upgrade (RSU) programming failure to get the customer car reprogrammed on site. In case of a Remote Software Upgrade failure, the engine start is prevented for safety reasons until the vehicle is programmed correctly. Most of the errors occur when only one control unit fails to program correctly.
Check Control Message (CCM) displays "Vehicle key missing" after engine start.
Check Control message (CCM) displays "Vehicle key missing" after engine start.
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start...
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when placing the key against the steering column.
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle maynot start when...
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placing the key against the steering column.
When the vehicle is operated in Sport Mode, the engine speed is no longer displayed in the BMW Head-Up Display (HUD).
REMOTE CONTROL IS NOT DETECTED: Vehicle cannot be opened or closed using comfort access, engine start is not possible,...
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and the vehicle maynot start when placing the key against the steering column.
On rare occasions during an engine oil service, the BMW Original (Genuine) engine oil filter insert is either difficult...
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to remove or breaks apart in the oil filter housing.
B58 ENGINE: ENGINE OIL FILTER REMOVAL PROCEDURE AND TOOLS .
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A. For the B58 engines, a BMW Oil Catch special tool for use in conjunction with removing the engine oilfilter insert is now available.
B58 ENGINE: ENGINE OIL FILTER REMOVAL PROCEDURE AND TOOLS .
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A. For the B58 engines, a BMW Oil Catch special tool for use in conjunction with removing the engine oilfilter insert is now available.
REMOTE CONTROL IS NOT DETECTED: Vehicle cannot be opened or closed using comfort access, engine start is not possible,...
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and the vehicle may not start when placing the key against the steering column.
REMOTE CONTROL IS NOT DETECTED: Vehicle cannot be opened or closed using comfort access, engine start is not possible,...
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and the vehicle may not start when placing the key against the steering column.
SEAT HEATING NOT ACTIVATED WHEN ENGINE IS STARTED USING REMOTE STARTING SYSTEM: When preheating/precooling the vehicle...
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via the remote starting system (Remote Engine Start), the seat heating on the driver's side is not activated.
SEAT HEATING NOT ACTIVATED WHEN ENGINE IS STARTED USING REMOTE STARTING SYSTEM: When preheating/precooling the vehicle...
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via the remote starting system (Remote Engine Start), the seat heating on the driver's side is not activated.
Electrical
16 bulletinsThe electrical system of BMW vehicles has been subject to an ongoing development process over the last few years.
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This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle discharged battery complaints.
Headlight check control (CC) message 128 "High beam headlight failure" is displayed.
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The following fault codes are stored during a vehicle test: 80419A - Left high-beam headlight: Short circuit and/or 8041A5 - light outputs: Number of permitted short circuit cycles exceeded
BMW AG has issued a Delivery Stop (effective June 9, 2021) on certain Model Year 2021 BMW vehicles that were produced...
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between May 7, 2021 and May 21, 2021. The Receiver Audio Module (RAM) will need to be added to the affected vehicles.
BMW AG has issued a Delivery Stop (effective June 9, 2021) on certain Model Year 2021 BMW vehicles that were produced...
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between May 7, 2021 and May 21, 2021. The Receiver Audio Module (RAM) will need to be added to the affected vehicles. Most of the vehicles are at the VDCs and will be repaired before delivering the vehicle to the dealer.
BMW AG has issued a Delivery Stop (effective June 9, 2021) on certain Model Year 2021 BMW vehicles that were produced...
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between May 7, 2021 and May 21, 2021. The Receiver Audio Module (RAM) will need to be added to the affected vehicles
SERVICE ACTION: PROGRAM OR REPLACE DUAL STORAGE SYSTEM BATTERY: A software error intermittently causes a continuous...
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resetting of the microcontroller in the power management system. This causes the red Check Control Message (CCM) "Replace Battery" to be illuminated.
SERVICE ACTION: PROGRAM OR REPLACE DUAL STORAGE SYSTEM BATTERY: A software error intermittently causes a continuous...
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resetting of the microcontroller in the power management system. This causes the red Check Control Message (CCM) "Replace Battery" to be illuminated.
CHECK CONTROL MESSAGE "ROOF NOT LOCKED": A check control message is displayed stating "Roof not locked", although the...
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roof is securely locked.
ROUTING OF DRIVER'S SEAT WIRING HARNESS: The seat wiring harness on the left front area of the driver's seat of the...
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affected vehicles may have been routed incorrectly.
PROGRAMING THE DUAL STORAGE SYSTEM AND REPLACE IT IF NECESSARY: The 12 V battery's dual storage system (DSS) may contain...
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a software error which intermittently causes a continuous resetting of the microcontroller and communication failure.
CHECKING THE DUAL STORAGE SYSTEM AND REPLACE IF NECESSARY: In the event of an accident, the two-battery Dual Storage...
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System (DSS) is disconnected from the electrical system via an internal relay.
WHEN LOCKING VEHICLE, DOORS ARE LOCKED BUT VEHICLE IS NOT SECURED: The customer complains that when locking the vehicle...
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from the outside using the remote control: The doors lock The alarm system is not activated The side mirrors (when the function is activated) do not fold in.
CHECKING THE DUAL STORAGE SYSTEM AND REPLACE IF NECESSARY: In the event of an accident, the two-battery Dual Storage...
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System (DSS) is disconnected from the electrical system via an internal relay. In some cases, the relay is stuck closed and a fault is set.
WHEN LOCKING VEHICLE, DOORS ARE LOCKED BUT VEHICLE IS NOT SECURED: The customer complains that when locking the vehicle...
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from the outside using the remote control: The doors lock. The alarm system is not activated. The side mirrors (when the function is activated) do not fold in.
ACCESSORIES DO NOT POWER ON: Customer is unable to power up or charge accessories through a plug adapter inserted in the...
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front 12-volt power socket plug. Alternatively, it will only operate when constant downward hand pressure is maintained. A design change was intended to reduce short circuits and blown fuses. When the plug adapter is inserted, the center contact pin may not make proper contact with the center pin of the power socket plug.
ACCESSORIES DO NOT POWER ON: Customer is unable to power up or charge accessories through a plug adapter inserted in the...
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front 12-volt power socket plug. Alternatively, it will only operate when constant downward hand pressure is maintained. A design change was intended to reduce short circuits and blown fuses. When the plug adapter is inserted, the center contact pin may not make proper contact with the center pin of the power socket plug.
Other
11 bulletinsThe convertible top does not open or close.
BMW AG has issued a Delivery Stop (effective February 9, 2023) on certain Model Year 2022 - 2023 BMW vehicles that were...
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produced between June 29, 2022 and February 16, 2023.
BMW AG has issued a Delivery Stop effective June 6, 2023 on certain Model Year 2023 - 2024 BMW vehicles that were...
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produced between October 26, 2022 and May 8, 2023.
Issues with the various functions of the camera-based driver assistance systems (KAFAS system) can possibly lead to...
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following customer complaints: KAFAS camera system deactivates itself, due to system restrictions that are not clear to the customer KAFAS camera system cannot be activated due to system restrictions that are not clear to the customer Road signs are sporadically not detected.
BMW AG has issued a Delivery Stop (effective October 25, 2021) on certain Model Year 2022 BMW vehicles that were produced after October 25, 2021.
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Due to supply chain limitations, certain vehicles were produced without a CID with touch function and and without Reversing Assistant.
A cracking, metallic noise from under the center of the vehicle.
When driving off from a standstill, a delayed or sluggish throttle response may be noticed sporadically.
BMW AG has issued a Delivery Stop (effective October 25, 2021) on certain Model Year 2022 BMW vehicles that were produced after October 25, 2021.
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Due to supply chain limitations, certain vehicles were produced without a CID with touch function and without Reversing Assistant.
The BMW key card cannot be activated.
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The activation menu in the BMW iDrive is missing.
REMOTE 3D VIEW NOT AVAILABLE: Remote 3D View cannot be launched In the BMW ConnectedDrive App.
INSTRUMENT CLUSTER BASIC PROGRAMMING ABORT: While programming with the current ISTA version, there is a repeated...
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programming abort for the instrument cluster (Kombi).
Body & Paint
8 bulletinsWhile driving on an uneven road, a clickingsound is heard from the front bow/cowl panelarea of the convertible top.
The basic conditions for initializing the power windows are not met.
?The outer A-pillar trim panel (arrow) protrudes outward (circled) towards the cowl seal.
The Lane Change Warning (LCW) yellow triangle symbol on either one, or both the exterior side view mirrors does not...
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illuminate to alert the driver when it should.
An interference noise (groaning noise) can be heard from within the heating and air-conditioning unit in the center of...
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the instrument panel.
Mist formation on the windshield inside surface may occur at departure or after MSA (automaticstart/stop).
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Acoustic abnormality in the area of the recirculated air flap (recirculation flap closing and opening severaltimes). The above may occur individually or in combination.
INCREASED EFFORT REQUIRED TO OPEN DOORS: One or more doors may require increased effort to open.
LIN BUS FAULTS WITH EXTERIOR REARVIEW MIRROR GLASS DAMAGE: Faulty exterior rearview mirror electronics have created a...
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short on the LIN bus, damaging the mirror glass and causing functional errors in power window and exterior mirror operation.
Lighting
7 bulletinsCondensation is present on the inner surfaces in one or both taillights (circled).
BMW AG has issued a Delivery Stop (effective February 9, 2023) on certain Model Year 2022 - 2023 BMW vehicles that were...
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produced between June 29, 2022 and February 16, 2023. This was originally called ""Wireless Charging Tray"". Software in potentially affected vehicles may not recognize the removal of the digital key (Key Card or mobile phone) from the wireless charging tray, and thereby not meeting a federal requirement."
The SIM card installed in the telematics control unit (ATM2) connects to different mobile providers' networks.
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However, due to a missing parameter, this does not work and can cause disruption in BMW ConnectedDrive services in areas with insufficient network coverage.
CONDENSATION IN TAILLIGHT: Condensation is present on the inner surfaces in one or both taillights
MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED WITH FAULT MEMORY CDC152: The malfunction indicator lamp (MIL) is...
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illuminated in the instrument cluster. The vehicles has no operating failures; only the MIL is illuminated.
Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full: Low Washer Fluid Warning Light is...
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illuminated when the Washer Fluid Tank is Full.There are no faults stored in the system for the washer fluid level switch.
KIDNEY GRILL ACTIVE AIR FLAP FAULTS: A check control message or MIL (Malfunction Indicator Lamp) may be illuminated.
Software & Calibration
7 bulletinsWith the introduction of the BMW Remote Software Upgrade, all Service Pack 18 vehicles and partial Service Pack 15...
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vehicles may receive new functionality or modifications in their features.
In some rare cases a customer vehicle might be excluded from one or more Remote Software Upgrade(RSU) campaigns.
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This SIB gives an overview how to identify these vehicles and how to proceed in case of a customer complaint.
BMW of North America (BMW NA) has made information available online to customers about software versions, including any...
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changes to vehicle functionality that will result from each update.
In some rare cases a customer vehicle might be excluded from one or more Remote Software Upgrade (RSU) campaigns.
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This SIB gives an overview how to identify these vehicles and how to proceed in case of a customer complaint.
With the introduction of BMW Remote Software Upgrade, all Service Pack 18 vehicles and partial Service Pack 15 vehicles...
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may receive new functionalities or modifications in their features with a new Software Update.
BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR INSTALLATION: The customer complains that the BMW Remote Software Upgrade...
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(RSU) is not possible in his/her vehicle, though the Remote Software Upgrade menu is available in the vehicle and a download was performed by the vehicle or the BMW Connected App.
BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR INSTALLATION: The customer complaints that the BMW Remote Software...
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Upgrade (RSU) is not possible in their vehicle, though the Remote Software Upgrade menu is available in the vehicle and a download was performed by the vehicle or the BMW Connected App.
Fuel System
5 bulletinsA vehicle arrives at your center to be diagnosed for a micro-leak in the fuel evaporative (EVAP) system(NVLD natural vacuum leak detection).
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For this condition, the following fault is stored in the DME: 190302 - fuel tank ventilation and scavenging air system, micro-leak: leakage more than 0.5mm For: Model vehicles other that the ones listed above, or for EVAP faults related to a large leak, after confirming that the fuel filler cap is fitted properly, then, proceed to follow the corresponding test plan
A vehicle arrives at your center to be diagnosed for a micro-leak in the fuel evaporative (EVAP) system (NVLD natural vacuum leak detection).
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For this condition, the following fault is stored in the DME: 190302 - fuel tank ventilation and scavenging air system, micro-leak: leakage more than 0.5 mm.
Due to component-related supply issues, the central information displays (CID) in some of the Model Year 2022 vehicles...
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listed above were produced without the integrated touch screen function.
DELIVERY STOP - REPLACE FUEL TANK: Over time, a fuel tank weld seam may start to separate at locations in which welding...
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may have beeninsufficient.
DELIVERY STOP - REPLACE FUEL TANK: Over time, a fuel tank weld seam may start to separate at locations in which welding...
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may have beeninsufficient.
Pre-Delivery & Maintenance
5 bulletinsBMW offers a new special ISTA Installation made available for Roadside Assistance / Mobile Service technicians.
After replacing the microfilter during a previous service, the customer notices that the ventilation system airflow rate...
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is noticeably less.
The customer may complain of a check control message stating "Safe share detected" (CCM-ID 953).
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Check control message can be verified by checking key reader information or performing the Check control message history service function.
BMW CONNECTEDDRIVE SERVICES ARE NOT AVAILABLE: The BMW ConnectedDrive services are not available for an extended period.
The customer may complain of a check control message stating "Safe share detected" (CCM-ID 953).
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Check control message can be verified by checking key reader information or performing the Check control message history service function.
Steering
4 bulletinsAt low outside temperatures (below 40 degrees F) and slow driving speeds (i.e.
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when parking, maneuvering)with a large steering angle, the front end can be slightly axially misaligned. This can be felt (jerking)/ heard via an acoustic acknowledgement (clunk) as seen at the 11 second mark of the video. See attached video V36 01 21.
The steering intervention for Lane Departure Warning (LDW) is too strong (severe), which can create an uncomfortable feeling for the driver.
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Background: Steering intervention helps keep the vehicle in the lane if the system detects that a lane marking has been crossed. The steering intervention can be noticed on the steering wheel and can be manually overridden at any time.
Groaning, scraping, or squeaking noise coming from the steering wheel area in the interior of the vehicle,when turning...
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the steering wheel.
WHIRRING NOISES FROM THE STEERING WHEEL .
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When driving over rough road surfaces/cobblestones, there is a whirring/squeaking noise coming from the steering wheel-mounted air bag assembly.
Suspension
3 bulletinsSERVICE ACTION - REPLACE THE WISHBONE OR TENSION STRUT: An incorrectly pressed-in rubber mount in the wishbone, or...
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hydraulic mount in the tension strut can lead to acoustic abnormalities in the front axle. A process fault at the supplier resulted in the mounts of the affected wishbone or tension strut to be incorrectly pressed in.
SERVICE ACTION - REPLACE THE WISHBONE OR TENSION STRUT: An incorrectly pressed-in rubber mount in the wishbone, or...
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hydraulic mount in the tension strut can lead to acoustic abnormalities in the front axle. A process fault at the supplier resulted in the mounts of the affected wishbone or tension strut to be incorrectly pressed in.
SERVICE ACTION - REPLACE THE WISHBONE OR TENSION STRUT: An incorrectly pressed-in rubber mount in the wishbone, or...
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hydraulic mount in the tension strut can lead to acoustic abnormalities in the front axle. A process fault at the supplier resulted in the mounts of the affected wishbone or tension strut to be incorrectly pressed in.
Transmission
2 bulletinsThe gear selector switch (GWS) consists of the control electronics circuit and the selector lever.
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The sensors for recording the gearshift lever position and for inhibiting inadvertent gearshifts are integrated in the control electronics.
Customer states the Central Information Display is flickering and the picture is shifting.
Brakes
2 bulletinsThe yellow CCM, ID code 42, lights up when starting the vehicle.
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ID code 00042: Brake system. It is possible to continue driving. Additional notes: Avoid abrupt braking as far as possible. Drive at a moderate speed. Have it checked by your nearest Service Center.
Diagnosis of Compound Brake System Complaints in M Vehicles: 1.
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Visible cracks are caused by high thermal stresses during rapid heating and cooling of the brake discs. Braking from high speed with cold brake components (less than 212 degrees F) increases the likelihood of cracks to form.
Tires & Wheels
1 bulletinBMW MAINTENANCE BOOKLET AND OEM TIRE MANUFACTURERS' WARRANTIES: In efforts to provide a digital experience to our...
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customers, BMW of North America, LLC (BMW NA) is proud to announce a digital version of both the BMW Maintenance Booklet and BMW Original Equipment Manufacturers' (OEM) Tire Warranties.