2017 BMW I8 TSBs
153 Technical Service Bulletins across 17 categories
Categories
Engine
37 bulletinsFor the eligible vehicles and for the issue described below, BMW of North America, LLC (BMW NA) is extending the...
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limited warranty for the vehicles Evaporative Emission Control (EVAP) Systems Purge Valve to: 10 years/120,000 miles as determined by the vehicles original in-service date. This component-specific extended limited warranty (ELW) applies to defects in materials or workmanship.
The quick disconnect coupling on the cylinder head coolant vent line could break at the cylinder head.
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This would lead to loss of coolant from the engine.
BMW TURBOCORD PORTABLE EV 120 V/240 V CHARGER: The BMW-approved accessory TurboCord electric vehicle (EV) charger will...
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not charge the vehicle.
CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER: A yellow CCM (Check Control Message) ID 415 is displayed- "Increased battery drain!
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// Battery. Electrostatic discharge at standstill / start engine. Energy management" The results of the Energy Diagnosis test plan identifies the Controller as the root cause of the CCM. The Controller delays the vehicle going to sleep by up to 6 minutes. In some cases this will cause the CCM 415 to be displayed when starting the vehicle. Replacing the Controller in this case will not correct this situation.
TANK VENTILATION AND MIXTURE CONTROL FAULTS STORED IN THE DME: The Engine Malfunction Warning is illuminated and one or...
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more of the following faults are stored in the DME. All models: FC 191C02 - Fuel tank ventilation system 2nd discharge point: malfunction FC 195014 - Differential pressure sensor tank vent valve signal: fixed FC 118001 - Mixture control: mixture too lean FC 118401 - Mixture control: mixture too lean large deviation I01 only: FC 124103 - Mixture control: mixture too lean FC 124101 - Mixture control: Mixture lean large deviation CAUSE Internal mechanical defect in the tank ventilation valve. The defect can also result in a very loud clicking noise when the valve is cycling.
CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION: This Service Information Bulletin (Revision 7) replaces SI B84 02 14 dated May 2019.
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ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information Bulletin: Is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. Will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.
CHECK CONTROL MESSAGES FOR BRAKE SUSPENSION AND AIR BAG SYSTEM MALFUNCTION: Multiple check control messages (CCM) can...
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display for brake suspension and air bag system malfunction. The customer may also complain about any of the following: Engine can no longer be switched off Drive position (D) cannot be engaged on the gear selector switch (GWS) Reduction of steering assist After an engine emergency shut-off (either a prolonged long press; or 3 consecutive short presses of the Start/Stop button) and the vehicle going to sleep (identifiable by the lighting of the "Start/Stop button") everything resumes normal functionality and the CCM messages no longer appear.
CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER: This Service Information Bulletin (Revision 1) replaces SI B61 05 20 dated February 2020.
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Electrostatic discharge at standstill / start engine. Energy management" The results of the Energy Diagnosis test plan identifies the Controller as the root cause of the CCM. The Controller delays the vehicle going to sleep by up to 6 minutes. In some cases this will cause the CCM 415 to be displayed when starting the vehicle. Replacing the Controller in this case will not correct this situation.
SAFETY BELT WARNING GONG SOUNDS AFTER UNBUCKLING WHILE VEHICLE IS STATIONARY.
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After a vehicle has been programmed to an I-level greater than 19-11-5xx and lower than I-level 20-03-530; the safety belt (aka seat belt) acoustic warning sounds when in Park (engine running) and the safety belt is unbuckled. The chime/gong lasts for up to 1 minute 40 seconds. The customer only expects the acoustic warning when the vehicle is moving and the safety belt is not buckled. The acoustic warning can occur when the seat is occupied and the safety belt buckle is opened on the driver's or passenger's side. Software in the ACSM4 Control Unit.
CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER.
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A yellow CCM (Check Control Message) ID 415 is displayed- "Increased battery drain! // Battery. Electrostatic discharge at standstill / start engine. Energy management" The results of the Energy Diagnosis test plan identifies the Controller as the root cause of the CCM. The Controller delays the vehicle going to sleep by up to 6 minutes. In some cases this will cause the CCM 415 to be displayed when starting the vehicle. Replacing the Controller in this case will not correct this situation.
DIAGNOSTIC HINT: CATALYTIC CONVERTER INSPECTION AFTER LOSS OF CRANKSHAFT SIGNAL.
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In certain situations when the crankshaft position signal is lost while driving the malfunction indicator lamp (MIL) and an engine malfunction check control message (CCM #29) may be displayed. The engine may run roughly or with reduced power.
The fault memory lock in Digital Motor Electronics (DME) control unit was not activated.
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An activated lock would prevent the manual deletion of permanent fault codes. The DME fault memory lock has not been set.
FAULT 118002 - MIXTURE TOO RICH SETS DURING WINTER WITH COLD AMBIENT TEMPERATURES.
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The Service Engine Soon (MIL) light is on with the following fault stored in the Digital Motor Electronics (DME). In the situation being described the fault is primarily stored during the cold winter months along with the use of winter fuel.
FAULT 118002 - MIXTURE TOO RICH SETS DURING WINTER WITH COLD AMBIENT TEMPERATURES.
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The Service Engine Soon (MIL) light is on with the following fault stored in the Digital Motor Electronics (DME). Fault: 118002 - Mixture too rich In the situation being described.
Difficult to Unlock Vehicle with Mechanical Key.
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Lock cylinder difficult to turn when unlocking with mechanical key. CAUSE Door lock actuator
Reduced or No HVAC Heat Output.
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I12 & F30 PHEV - The heat is not functioning during electric driving and/or the heat output is reduced or fluctuating when driving with the combustion engine. I01 - The heat is not functioning at all. The issue can occur sporadically for all vehicles and will not have any associated fault codes. IHKA software with I-Level: I01, I12I001-15-11-504 F30 PHEV F020-15-11-505
This Service Information bulletin supersedes SI B12 27 15 dated November 2015 SUBJECT Service Engine Soon (MIL) - IHKA FC 801375 & 8013A3.
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The Service Engine Soon light (MIL) is currently or intermittently illuminated in the instrument cluster and one or both of the fault codes below are stored in the Automatic Climate Control (IHKA). 801375 - Electric auxiliary heater (high voltage) is stored: Temporary fault detected after software reset CAUSE: IHKA software or Electric Heater (EH).
Hissing Noise from Speakers when Radio Volume is Turned Down.
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There is an audible hissing noise from the speakers when there is no active audio source. This noise is most apparent with the engine and climate system fan turned off. Software in the HK HiFi amplifier.
Engine will not Start (No Crank).
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The engine will not crank or the engine loses power while driving, followed by a no crank situation. There is no communication with the DME when diagnosing with ISTA (DME is yellow on control unit tree). In certain instances, the startup of the turbocharger coolant pump can exceed the 5A rating of fuse F83.
"Delivery Stop: I12 (i8) Passenger-Side Front Air Bag Message Recipients: General Managers, Sales Managers, Service and...
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Parts Managers, Service Managers, Shop Foremen, Service Technicians Message Text: BMW AG has issued a Delivery Stop for I12 (i8) with a potential of the front passenger-side air bag not installed properly. At this time, a repair solution is being developed. You will be update when information becomes available. There are a total of three (3) vehicles affected. The vehicles in center inventory will be stopped today under ""vehicle comments"" in the key reader with the message: ""A Delivery Stop has been issued for this vehicle. Dealers must ensure that all Campaigns are completed before retail delivery to the customer. Situation - Passenger-Side Air Bag. Please be reminded that it is a violation of Federal law for you to sell, lease or deliver any vehicle covered by this notification until the delivery stop repair has been performed. This means that centers may not legally deliver new motor vehicles to a consumer until it is fixed or use/sell replacement equipment/parts subject to a delivery stop. Note also that substantial civil penalties apply to violations of this law. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a delivery stop until the repair is completed."
Whistling Noise Coming from the Center Vent - A/C is Off .
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A very high pitched whistling or beeping noise is heard coming from the center vents. The flow of refrigerant through the expansion valve at certain temperature differentials.
"?REMOTE KEY WILL NOT OPEN OR START VEHICLE.
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Remote key battery in service significantly less (under a year) than expected two-year life-span. Remote key will NOT: * Open/close vehicle door locks * Start engine (except when held directly against steering column) CC message ""Battery of remote key empty (ID:00067)"" displayed Fault memory entry ""BDC 804415- ID Transmitter: Battery under-voltage"" stored Remote key battery has been drained, possibly by elevated standby current (faulty capacitor). "
?CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION.
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ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information bulletin is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. This Service Information bulletin will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.
?SERVICE ACTION: REPLACE FUEL TANK DELIVERY UNIT I12 US.
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The pressure temperature sensor installed in the fuel delivery module can develop internal leaks. As a result, fuel may get into the sensor which might result in the sensor displaying an incorrect value. In the event of implausibility, a fault code is stored and a check engine light (MIL) may be illuminated.
THE DISPLAY GOES BLACK, THE ENGINE CAN BE SWITCHED OFF ONLY VIA THE EMERGENCY-OFF..
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* On board computer and navigation system goes black or resets. * The engine can only be switched off by pressing the START/STOP button three times (Emergency STOP) * Various Check Control messages are displayed. * At a minimum the following fault code is present: D91C86 - CAN message, status functional safety (ST_FSSY): Timeout-BDC * Additional fault messages may also be displayed Software error in the central gateway of the Body Domain Controller (BDC) control unit. Note: Parts replacement does NOT provide a solution!
SERVICE ACTION: PROGRAM CONTROL UNITS.
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The HV system is being shut off without a request from the driver. Erroneous fault memories can lead to unnecessary MIL activation. After starting the vehicle, the displayed electric range quickly reduces to an implausible level. Possible rough running engine on cold starts. Software error.
"Delivery Stop: Remove Engine Oil Label.
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Affected vehicles in dealer inventory must not be retailed or delivered until the label is removed. Vehicles at ports of entry will be remedied prior to dealer delivery. On affected vehicles, there is an incorrect label regarding the appropriate engine oil. Affected vehicles can be identified with a ""Vehicle Comment"" in the DCS Warranty Vehicle Inquiry or ISPA Light. https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/248...9/3/2016 Page 2 of 2"
Service Engine Soon (MIL) - IHKA FC 801375 & 8013A3 This Service Information bulletin supersedes SI B12 27 15 dated November 2015.
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The Service Engine Soon light (MIL) is currently or intermittently illuminated in the instrument cluster and one or both of the fault codes below are stored in the Automatic Climate Control (IHKA). 801375 - Electric auxiliary heater (high voltage): Temporary fault detected after software reset. CAUSE IHKA software or Electric Heater (EH).
Service Engine Soon (MIL) - IHKA FC 801375 & 8013A3 This Service Information bulletin supersedes SI B12 27 15 dated November 2015.
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The Service Engine Soon light (MIL) is currently or intermittently illuminated in the instrument cluster and one or both of the fault codes below are stored in the Automatic Climate Control (IHKA). 801375 - Electric auxiliary heater (high voltage): Temporary fault detected after software reset CAUSE Part numberDescriptionQuantity64 21 9 363 105Flow heater electric1Bulk MaterialsPart numberDescriptionQuantityIHKA software or Electric Heater (EH).
"SERVICE ENGINE SOON (MIL) - IHKA FC 8013A3.
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The malfunction indictor lamp (MIL) illuminates at start-up or during trip. Heating function is usually working properly. Fault code 8013A3 "" Electric auxiliary heater (high voltage): OBD temperature sensor, coolant below operating range"" is stored in the fault memory of the IHKA control unit. IHKA control unit software."
ConnectedDrive/BMW Assist System Diagnosis Information This Service Information bulletin replaces SI B84 02 14 dated...
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July 2014 What's New: Model - Removed models which no longer support BMW Assist functionality and added new models. Procedure - Add step requesting print out of ConnectedDrive Service Cockpit page Information - Add SI for ConnectedDrive Service Cockpit; updated the hyperlinks and email address for CD support team; deleted scenario for old CDMA unit which are no longer supported. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information bulletin is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. This Service Information bulletin will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.
?SERVICE ACTION: PROGRAMMING CONTROL MODULES FOR OBD COMPLIANCE.
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Communication between the HV Battery Control Module (SME) and the HV Electrical Machine Electronics (EME) may be disrupted. The Check Engine Light may not be illuminated when the OBD related fault is stored in the SME module. SME diagnostic software error.
SERVICE ACTION: PROGRAMMING CONTROL MODULES FOR OBD COMPLIANCE.
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Communication between the HV Battery Control Module (SME) and the HV Electrical Machine Electronics (EME) may be disrupted. The Check Engine Light may not be illuminated when the ODB related fault is stored in the SME module. SME diagnostic software error.
THE DISPLAY GOES BLACK, VEHICLE DOESNT START AGAIN AFTER SWITCHING THE ENGINE OFF.: On board computer and navigation...
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system goes black or resets.
ENGINE OIL CBS DATA WILL NOT RESET: Service Interval Indicator (SIA) for the engine oil Condition Based Service (CBS)...
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cannot be reset or corrected via the instrument cluster or diagnostic tester.
FAULT 118002 - MIXTURE TOO RICH SETS DURING WINTER WITH COLD AMBIENT TEMPERATURES: The Service Engine Soon (MIL) light...
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is on with the following fault stored in the DME.
ROUGH RUNNING AND VARIOUS VANOS FAULTS STORED: The check engine light is illuminated and the vehicle may run rough at...
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idle and while driving.
Infotainment
33 bulletinsThe Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles...
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with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 4 (HU-H4, also called MGU21) superseded the MGU starting with certain MY2021 vehicles with option code 6U3 Live Cockpit Professional. This uses map North America JOY. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles...
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with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 3 (HU-H3, also called MGU) superseded the NBT-EVO starting with certain MY2019 vehicles with option code 6U3 Live Cockpit Professional or 6U2 Live Cockpit Plus. This uses map North America LIVE. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
NAVIGATION SYSTEM - REPORTING MISSING OR INCORRECT ROADMAP DATA: Do not replace parts and do not program the vehicle.
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Roads can change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. Your reports help us to detect changes in your area and keep future versions of our maps as accurate as possible. Therefore, a road map error or missing data must be reported directly to the map supplier.
AUTOMATED ACTIVATION OF NAVIGATION SYSTEM DURING PDI/QC1: This Service Information Bulletin (Revision 2) replaces SI B65 22 14 dated October 2015.
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The INITIAL NAV enabling code no longer needs to be pre-ordered through the Parts department! When the vehicle is connected to the diagnostic system ISTA to perform PDI/QC1 the step to activate the navigation system (part of Delete Transport Mode) will automatically request the INITIAL NAV enabling code (VIN-specific) without pre-ordering the enabling code. This enabling code will be automatically delivered through ISTA and it then activates the navigation system.
HEAD UNIT NBT EVO (HU-H2) PROGRAMMING ABORT.
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During programming several aborts can occur in the head unit NBT EVO (HU-H2).
CHECK CONTROL MESSAGE "TOP UP COOLANT" (I12).
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The top up coolant message is displayed in the central display (CC message ID 166).
FM RADIO STATIC HEARD BETWEEN 88 TO 97 MHZ.
HeadUp Display does not Show Full Street Names.
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INFORMATION Design of the HUD has limited display area. (It can only show a certain number of text characters). NOTE: Parts replacement or programming the vehicle will not recitify the situation!
Bluetooth Connection Failures.
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There are various connectivity failures with the following devices: Apple iPhones Samsung S6 and the S6 Edge. Connectivity failure examples are: Call disconnection - Call is transferred back to the handset. In some instances the call is then transferred back to the vehicle. Contact List incomplete General connection failures Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants) Samsung S6 and S6 Edge device firmware.
"""Comfort Access Restricted"" Check Control Message is Displayed.
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""Comfort Access Restricted"" CCM (Check Control Message) is permanently displayed.. The CCM ID: D0h. The comfort access is functioning correctly. No comfort access aerial fault codes stored in the BDC (Body Domain Controller). Software error in the BDC"
NBT and Entry Head Unit Software Update for Improved Satellite Radio Reception.
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Poor Satellite Radio reception CAUSE After this software update there is a slight improvement in Satellite Radio reception for these vehicles when receiving their signal from XM Satellites. This is due to the changeover from Sirius Satellite broadcasting to XM Satellite broadcasting in 2016 (See SI B65 19 15).
NBT Head Unit Aborts Import of CD.
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While importing a CD to the internal music collection of an NBT head unit the process aborts. You will see 'import error' on the radio display when this occurs. NBT Head Unit software
SI B84 03 14 February 2016 Communication Systems Technical Service This Service Information bulletin supersedes SI B84 03 14 dated October 2014.
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SUBJECT Bluetooth Connection Failures. There are various connectivity failures with the following devices: Apple iPhones Samsung S6 and the S6 Edge. Connectivity failure examples are: Call disconnection - Call is transferred back to the handset. In some instances the call is then transferred back to the vehicle. Contact List incomplete General connection failures CAUSE Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants) Samsung S6 and S6 Edge device firmware CORRECTOPM None available at this time. We are currently working with the device manufacturer on a solution.
Head-up Display is no Longer Visible.
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HUD (Head-up Display) adjusted to the lowest position is no longer visible. Software in the instrument cluster.
Head-up Display is no Longer Visible.
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HUD (Head-up Display) adjusted to the lowest position is no longer visible. Software in the instrument cluster
"NBT NAVIGATION DOES NOT ROUTE ON TOLL ROADS.
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NBT Navigation does not provide routes that include certain toll roads. CAUSE Roads that have toll lanes ""without a cash option"" where not utilized for routing in NBT map data versions: NEXT 2015-1 NEXT 2015-2 NEXT 2016-1 As an enhancement, the NEXT 2017-1 map release now provides information about toll lanes ""without cash option"". UPDATE Install new map data."
DISPLAY KEY: SERVICE INTERVAL DISPLAY CHANGES .
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INFORMATION Replacing Parts or programming the vehicle will not rectify the situation. The display key information was modified, as shown in the graphics below, to eliminate any confusion that may have been caused by inconsistent display of CBS maintenance intervals. The remaining CBS distance and date are now only displayed in the vehicle.
?NBT HEAD UNIT ABORTS IMPORT OF CD Whats New: ? G12 (7 Series) removed ? I01 (i3) removed ? Warranty Section updated for removal of G12 and I01 .
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While importing a CD to the internal music collection of an NBT head unit the process aborts. You will see 'import error' on the radio display when this occurs. NBT Head Unit software
PROPER COOLANT BLEEDING PROCEDURE (I12): One or more of the following Check Control (CC) messages are displayed:
COMPONENT PROTECTION ACTIVE.
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HEAD UNITS CANNOT BE SWAPPED BETWEEN VEHICLES FOR TESTING.: If either the head unit (NBT-EVO or ENTRY-NAV-EVO) or the Body Domain Controller (BDC) are swapped into a different vehicle they will cause the head unit to enter a locked mode once it recognizes a different VIN.
NAVIGATION SYSTEM: REPORTING MISSING OR INCORRECT ROAD MAP DATA: The route guidance is inaccurate and therefore...
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irritating to the customer; or it is not possible to locate certain addresses, for instance:
HEAD UNIT HIGH 2 RESET WHILE BLUETOOTH IS CONNECTED: The following event may cause an unexpected reset of the Head Unit...
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High 2 (NBT EVO) when:
NAVIGATION SYSTEM: REPORTING MISSING OR INCORRECT ROAD MAP DATA: The route guidance is inaccurate and therefore...
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irritating to the customer; or it is not possible to locate certain addresses, for instance:
Bluetooth Connection Failures: There are various connectivity failures with the following devices: Apple iPhones:...
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Samsung S6 and the S6 Edge.
MIL ILLUMINATED AFTER PROGRAMMING WITH ISTA 4.08.1X: After programming the vehicle with ISTA 4.08.1x (I level...
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17-11-520), the malfunction indicator lamp (MIL) is displayed in the instrument cluster but there are no MIL relevant fault codes stored.
HEAD UNIT HIGH 2 RESET WHILE BLUETOOTH IS CONNECTED: The following event may cause an unexpected reset of the Head Unit...
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High 2 (NBT EVO) when:
NBT-EVO Head Unit Cannot be Swapped between Vehicles for Testing: If either the NBT-EVO head unit or Body Domain...
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Controller (BDC) are swapped into a different vehicle they will cause the head unit NBT-EVO to enter a locked mode once it recognizes a different VIN.
INSTRUMENT CLUSTER OUTSIDE TEMPERATURE DISPLAY IMPLAUSIBLE: In the Instrument Cluster (Kombi) display you may observe an...
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implausible outside temperature reading.
NBT Head Unit High (HU-H) Resets Intermittently or Permanently
HEADUNIT NAVIGATION MAPS (HU-H HU-H2 HU-B): The Headunit High (HU-H), also called NBT, began replacing the Car...
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Information Computer (CIC) on certain MY2013 vehicles with option 609 (7/2012+).
MIL ILLUMINATED AFTER PROGRAMMING WITH ISTA 4.08.1X: After programming the vehicle with ISTA 4.08.1x (I level...
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17-11-520), the malfunction indicator lamp (MIL) is displayed in the instrument cluster but there are no MIL relevant fault codes stored.
NBT-EVO Head Unit Cannot be Swapped between Vehicles for Testing.
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'Component Protection Active': If either the NBT-EVO head unit or Body Domain Controller (BDC) are swapped into a different vehicle they will cause the head unit NBT-EVO to enter a locked mode once it recognizes a different VIN.
BMW APPS RANDOMLY STARTS PLAYING ON ITS OWN: While listening to FM, or AM, or Satellite Radio (SDARs), the audio source...
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randomly switches to BMW Apps (Pandora, Spotify, Audible etc.) with no input from driver or passenger.
Electrical
19 bulletinsThe High-Voltage (HV) Battery Assemblys Cell Modules Temperature Sensors (Internal NTC repair kit-specific) limited...
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warranty for defects in materials or workmanship has been extended to 10 years / 120,000 miles as determined from the original in-service/first delivery date
The High-Voltage (HV) Battery AssemblysCell Modules Temperature Sensors (Internal NTC repair kit-specific) limited...
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warranty fordefects in materials or workmanship has been extended to 10 years / 120,000 miles asdetermined from the original in-service/first delivery date.
The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years.
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This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle discharged battery complaints.
TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION: The discontinuation of 3G cellular...
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communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022.
Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full : The low washer fluid warning is...
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illuminated even though the washer fluid reservoir is full. There are no faults stored in the system for the washer fluid level switch. A non-approved washer fluid was used that is silicone-based. Silicone-based fluids are not compatible with the contactless capacitive level sensor. Fluids that contain a silicone additive are normally colored other than blue.
DOOR WILL NOT OPEN OR CLOSE.
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One or both doors will not open or close (latch/unlatch). Low voltage supply of the vehicle 12 V battery or the key fob battery may cause the door lock actuator to become temporarily electrically faulted.
HEAD UNIT NBT EVO (HU-H2) PROGRAMMING ABORT: The CID screen may light up blue.
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When this occurs A battery reset is not successful in restoring head unit operation Software error in the Bootloader file (BTLD) of the head unit.
SECURITY IMPROVEMENTS FOR CONNECTEDDRIVE.
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Security patches for non-safety critical vulnerabilities in BMW head units Entry Nav Entry Media NBT and NBT EVO.
HIGH VOLTAGE DIAGNOSTIC SPECIALIST TRAINING AND EQUIPMENT STRATEGY.
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INFORMATION The ST1821 High Voltage Diagnostic Specialist Certification (HVS) is the next step in the E-mobility service strategy for BMW technicians.
"DC/DC Converter does not supply sufficient 12V power.
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Customer probably has a CCM stating ""Battery is not charged"" (CCM-ID: 213) is displayed. Customer may report a variety of other issues: Erratic KOMBI behavior Malfunction of any device powered by 12V electrical Vehicle not starting, or reduced 12V power while driving Vehicles from production date 10/1/2015 with the following software levels: I01: 15-11-501 up to and including 16-07-500 I12: 15-11-501 up to and including 16-03-503 CAUSE EME Software"
"SI B61 04 16 General Electrical June 2016 Technical Service EME Fault Code 222C02 Following Replacement or Programming- Diagnosis.
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Programming, (e.g. following replacement), can cause EME fault code ""222C02 - Electronic immobilizer protection against tampering: expected response implausible"" to be stored. After clearing, the fault comes back during a test drive. Improper EME software"
?BMW ONLINE NON-FUNCTIONAL: CHECK ICC-ID IN ACCOUNT.
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BMW Online/BMW ConnectedDrive not functional. Vehicle and service cockpit have different ICC-ID's (Integrated Circuit Card Identifier).
STATIONARY CLIMATE CONTROL NOT WORKING AFTER HIGH VOLTAGE CHARGING.
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After the high voltage (HV) charging procedure, the stationary climate control (aka preconditioning) does not work. This is part of the normal design. There is no fault or defect.
Charging of the high voltage battery is interrupted and will not complete.
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A change in the job structure in ISTA causes the BDC to open the 30B relay unexpectedly.
"DSC ""WHEEL SPEED SENSOR"" FAULT CODES AND MALFUNCTION INDICATOR LAMP- DIAGNOSTIC.
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1. DSC's fault codes stored from two different wheel speed sensors (both front or both rear): 4809B0 - wheel speed sensor - front left - drive off recognition faulty and 4809CD - wheel speed sensor - front right - drive off recognition faultyor 4809B9 - wheel speed sensor - rear left - drive off recognition faulty and 480686 - wheel speed sensor - rear right - drive off recognition faulty. 2. Next ignition ON (after above codes stored). a) DME fault can occur:1F054D - drive, safety function: Drive power output reduced, DSC signals implausible and b) Malfunction Indicator Lamp (MIL) may light up. Faulty drive off recognition due to: a towing operation with a raised axle operation of the vehicle on the vehicle hoist operation of the vehicle on the roller test stand DSC diagnosis recognizes implausible wheel speeds, so no control is possible. DME fault is entered on safety grounds since the DSC fault still exists after a terminal change and may only be removed while driving."
Grating or Scraping Noise When Turning Steering Wheel.
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There is a grating or scraping noise when the steering wheel is turned. The noise comes from the steering column switch cluster (SZL), coil spring or steering wheel. When the steering wheel is turned, the connection between the steering wheel and the steering column switch cluster causes torsional stress, which creates a noise in the coil spring cassette.
X5 PHEV, I3 REX AND I8 FUEL TANK PRESSURE SENSOR: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES: For the eligible...
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vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the vehicles Fuel Tank Pressure Sensor to:
REMOTE KEY WILL NOT OPEN OR START VEHICLE: Remote key battery in service significantly less (under a year) than expected...
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two-year life-span.
ERRONEOUS WHEEL SPEED SENSORS PLAUSIBILITY FAULTS DIAGNOSIS
Body & Paint
12 bulletinsTAILGATE UNINTENTIONALLY OPENS: This Service Information Bulletin (Revision 4) replaces SI B51 30 16 dated March 2018.
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Trunk/tailgate may open when vehicle is locked Trunk/tailgate may open while the vehicle is in motion usually after stopping such as a traffic light etc. Vehicle key trunk/tailgate button may be accidentally pressed thus opening the tailgate.
REAR GLASS WINDOW DOES NOT FULLY OPEN.
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When opening the rear glass window to access the luggage compartment the lid will release but will not open high enough to grasp the window completely by hand. The lock pin is contaminated.
GROANING NOISE AT DOOR SILL DURING ENTRY OR EXIT.
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A groaning or creaking noise may be heard when getting into and out of the vehicle. This can occur if the driver or passenger leans on the sill trim for support. The pressure exerted on the sill trim can result in a groaning noise at the contact points between the vehicle body and the ribs on the sill trim.
RATTLE FROM DOOR LOCK STRIKER.
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A rattle may be heard from the driver's side or passenger's side door lock striker, or the door lock striker may show evidence of improper contact. The paint on the striker may be worn off. Improper adjustment of the door lock striker.
"High Beam Laser Light Information.
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INFORMATION Laser headlights will be available as optional equipment SA5AZ. The laser headlight is a combined LED/laser headlight. Low- and high-beam headlights are generated by LEDs, as in LED headlight. The additional high beam (high beam booster) is generated by a laser. - Multiple high-performance light emitting diodes emit highly bundled laser beams (blue light) via special optics on to a deflection mirror. The deflection mirror directs the laser light to a phosphorous membrane. There, by use of yellow phosphorous, a strongly illuminating white light is generated (as with LEDs) from the blue laser light. - The light generated by the laser headlight is a very white light. - Laser beams are not emitted by the laser headlight. With an almost 1969 feet (600 m) range, the additional laser high beam illuminates almost twice as far as the high beam from an LED headlight. When the high-beam assistant function is activated, the laser high beam is added to the high beam of the LED headlights above a driving speed of approx. 43 MPH (70 km/h). When the driving speed falls below 43 MPH, all high beam headlights are switched off with a lag; and immediately off when the driving speed falls below 37 MPH (60 km/h). NOTE: When the vehicle is being operated while stationary (on a roller test stand), do not look into the light beam. It is not possible for the driver to manually switch the additional laser high beam on and off, as can be done with conventional high beams. This is true both when driving and when the vehicle is at a standstill. The laser warning label, for the class of laser in the headlights, is visible from the front of the https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/316...
A Rattling Noise is heard coming From the Lower Front Door Area .
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A rattling noise is heard coming from the lower front door area while driving or closing the door. CAUSE The lower power window regulator mounting screws have loosened over time.
TAILGATE UNINTENTIONALLY OPENS.
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Trunk/tailgate may open when vehicle is locked. Trunk/tailgate may open while the vehicle is in motion. Usually after stopping, such as a traffic light etc. Vehicle key trunk/tailgate button may accidentally be pressed, thus opening the tailgate.
"HEADLIGHT ASSEMBLIES HAVE VISIBLE INTERNAL MOISTURE/CONDENSATION.
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Water on the inside (A) or misting (B) of both headlight lenses that is visible from outside. Water inside the headlights can be caused by two situations: Water/moisture ingress into the headlight housing. Thermal conditions that result in the formation of condensation. Note: An important indication that the moisture issue is caused by ""condensation"" rather than a ""water leak"" into the headlight housing, there will be misting/condensation in ""both headlights."""
KAFAS CAMERA-BASED ASSISTANCE SYSTEM LIMITS.
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INFORMATION The situations described above may all be caused by known limitations of the system such as: Dirty windshield Incomplete calibration process Unsuccessful calibration Restricted visibility- weather conditions or parked vehicles Missing lamps on target vehicle Non-standard vehicle exterior surfaces Insufficient ambient lighting Abrupt motion of target vehicle.
RATTLE FROM DOOR LOCK STRIKER.
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A rattle may be heard from the driver's side or passenger's side door lock striker, or the door lock striker may show evidence of improper contact. The paint on the striker may be worn off. Improper adjustment of the door lock striker.
TAILGATE UNINTENTIONALLY OPENS: Trunk/tailgate may open when vehicle is locked.
TAILGATE UNINTENTIONALLY OPENS: Trunk/tailgate may open when vehicle is locked.
Lighting
9 bulletinsShipping specific non-deployed vehicle safety devices to lighting resources, LLC
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks for
Shipping specific non-deployed vehicle safety devices to lighting resources, llc.
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This service Information bulletin provides information on shipping "specific" noin-deployed vehicle safety devices that are classified as Dangerous Goods (DG) to Lighting resources, LLC
Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full: Low Washer Fluid Warning Light is...
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illuminated when the Washer Fluid Tank is Full.There are no faults stored in the system for the washer fluid level switch.
The Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full This Service Information bulletin...
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supersedes SI B61 23 15 dated April 2016.
The Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full This Service Information bulletin...
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supersedes SI B61 23 15 dated April 2016.
SI B36 01 15 February 2016 Wheel and Tires Technical Service This Service Information bulletin supersedes SI 36 01 15 dated October 2015.
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designates changes to this revision SUBJECT Check Control Message: Tire Pressure Monitor (RDCi) Failure. A Check Control Message states Tire Pressure Monitor (RDCi) has failed CAUSE Hardware in the remote control unit (FBD3 antenna)
?MIL LAMP ILLUMINATED due to an internal fault in the EME.
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Replace EME.
HEADLIGHT ASSEMBLIES HAVE VISIBLE INTERNAL MOISTURE/CONDENSATION: Water on the inside (A) or misting (B) of both...
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headlight lenses that is visible from outside.
Other
9 bulletinsPlease return all part(s) to your facing Regional Distribution Center (RDC).
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Submit for return using a YR26 damage claim with order reason BM2. A valid BMW delivery and delivery item number must be entered, and TEC73 must appear in the text of your TEC claim.
TELEMATICS CONTROL UNIT ACTIVATION VIA DCSNET FOR BMW ASSIST.
"False Alarms of the Anti-Theft Alarm System.
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The alarm (DWA) siren continues to activate after locking vehicle An ""unapproved"" device is connected to the On-Board Diagnostics (OBD) port of the vehicle. This keeps the Ethernet communication line active which triggers the alarm when the vehicle tries to enter sleep mode."
The Horns Fail to Operate.
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When the horn is activated, one or both horns fail to work. Mechanical defect of the horn(s)
"?Telematics Device Spares Replacement Part Activation via DCSnet for BMW Assist What's New: ? Model: All models added...
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along with 6AC option code ? Situation: All information added ? Information: Deleted CDMA related information and added activation of Wi-Fi control unit ? Procedure: Added "Note" regarding ConnectedDrive support hotline information . A replacement telematics control unit must only be activated for vehicles with an active BMW Assist subscription. Note: 2G CDMA and 2G GSM telematics control units cannot be activated because they are no longer supported and the supporting network(s) have been decommissioned. INFORMATION The following changes have taken place: All Telematics control unit replacements must be activated by Part managers via the DCSnet application. New steps included in the procedure for activating Telematics control unit replacements for vehicles equipped with Wi-Fi Hotspot (6WD)."
CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION: ConnectedDrive/BMW Assist features are partially or completely...
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inoperative.
DWA (ANTI-THEFT ALARM SYSTEM) - FALSE ALARM ACTIVATION: The alarm (DWA) system of the vehicle is being triggered...
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accidentally.
BMW ONLINE NON-FUNCTIONAL: CHECK ICC-ID IN ACCOUNT: BMW Online/BMW ConnectedDrive not functional.
ConnectedDrive/BMW Assist System Diagnosis Information
HVAC & Climate
6 bulletinsIntermittently the vehicle has no heater output.
INTERMITTENT HEATER OUTPUT.
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Intermittently the vehicle has no heater output.
INTERMITTENT HEATER OUTPUT.
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Intermittently the vehicle has no heater output.
INSUFFICENT AIR COMING FROM VENTS.
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Air quantity from vents does not chance with blower speed.
STATIONARY CLIMATE CONTROL NOT POSSIBLE WHEN SET FOR DEPARTURE TIME BETWEEN 0:00 AND 0:30 TIME RANGE: The programmed...
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stationary climate control ventilation function does not switch on when the departure time is set between 0:00 and 0:30 time range (With the vehicle time setting set to 24 hour).
A/C FAILURE: FC 801252 ELECTRIC A/C COMPRESSOR: INTERNAL FAULT DETECTED: Air conditioning (A/C) failure with IHKA fault...
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code "801252 - Electric A/C compressor: Internal fault detected".
Brakes
5 bulletinsTICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: Ticking noise coming from front wheel while cornering without...
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brakes applied, noticeable at low speeds. The vehicle must be moving.
TICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: This Service Information Bulletin (Revision 3) replaces SI B34 05 17 dated September 2017.
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Ticking noise coming from front wheel while cornering without brakes applied noticeable at low speeds. The vehicle must be moving. See attached video V34 01 20 Note: For a similar noise heard when parking with the brakes applied refer to SIB 31 01 12. Microscopic movement of the contact interface between the inner brake disc and the wheel bearing flange on vehicles equipped with lightweight brake discs.
Erroneous Wheel Speed Sensors Plausibility Faults - Diagnosis.
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INFORMATION These faults do NOT indicate brake system malfunction, or cause Check Control message display. Do not replace any parts! Perform a 12V battery reset and clear the fault memory. In case one of the plausibility faults returns after a short test drive, diagnose it using the corresponding ISTA test plan for the wheel speed sensor faults.
SUBJECT Uneven Brake Pad Wear with Regenerative Braking.
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Under certain vehicle operating conditions, the brake calipers' outer pads (without wear sensor) will wear faster than the inner pads (with wear sensor). This is a normal brake pad wear characteristic that is inherent to the design of this vehicle. CAUSE Certain driving styles can result with a more frequent fluctuation between the use of the vehicle's service brake and its regenerative braking feature, this type of braking characteristic increases the use and consequently the wear of the outer brake pads.
CREAKING NOISE FROM FRONT SEAT CUSHION: A creaking noise, as demonstrated in video https://tinyurl.com/V520118 , can be...
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heard from the vicinity of the front seat cushion (Foam padding).
Fuel System
5 bulletinsVEHICLE SOUND GENERATOR IS DIFFERENT AND LOUDER AFTER PROGRAMMING: Vehicles sound is different and louder after...
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programming to an Integration level (I-level) between I001-1911-500 and I001-19-11-556. Software in the Vehicle Sound Generator (VSG).
GROANING NOISE FROM DRIVER'S BACKREST.
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When the vehicle interior heats up beyond approx. 90 degrees Farenheit.
?June 2016 Maintenance and General Hints: technical Service Plugin Hybrids, (PHEV) MPGe Fuel Economy Rating.
"A/C FAILURE: FC 801252 ELECTRIC A/C COMPRESSOR: INTERNAL FAULT DETECTED.
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Air conditioning (A/C) failure with IHKA fault code ""801252 - Electric A/C compressor: Internal fault detected"". IHKA software fault in the versions detailed in the following table: ModelISTA/P versionIntegration levelF153.57.3F025-15-11-505F303.57.2F020-15-11-504I01, I123.57.0I001-15-11-501"
?SATELLITE RADIO DETERIORATION IN RECEPTION QUALITY DUE TO NEW CELLULAR FREQUENCIES .
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INFORMATION Inform the customer that the introduction of these expanded frequencies by the wireless mobile providers may be influencing reception quality. BMW is currently working with the wireless mobile providers in order to improve the quality of reception and help alleviate the issues that are caused by the wireless mobile expanded frequencies. Once we have more information about this situation this service information bulletin will be updated. Currently Satellite Radio is provided by SiriusXM for BMW customers via geosynchronous (GEO) satellites located roughly above the equator. This means that the satellite signal to some parts of the United States can come in at an angle as low as 32 degrees to the horizon. Due to this angle, buildings, hills, trees, highway sound blocking walls or other obstacles might block the satellite signal coming from reaching the vehicle receiver antenna and might cause audio cut outs, unless the wireless provider has installed terrestrial repeaters. Reception quality decreases the further north you travel, as the angle of the incoming signal gets smaller. Also adverse weather conditions might affect reception. At this time, in the event of a customer complaint or inquiry on interference noise: Do not replace any parts Do not program or carry out other work on the vehicle Explain to customer about the new Wireless Communications Service (WCS) signals When investigating Satellite Radio cutouts or a temporary loss of reception: Please compare to a similarly equipped vehicle. Keep in mind the roofline of the vehicle, size of the antenna (sharkfin) and location of the antenna on the vehicle will all affect the strength of the reception. Do not compare a Sport Activity Vehicle (SAV) with a high roofline mounted antenna to a different vehicle such as a coupe or convertible with a much lower mounting point of the antenna. Replace no parts Do not prog
Pre-Delivery & Maintenance
4 bulletinsINFORMATION New information provided by this revision is preceded by this symbol.
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This Service Information bulletin replaces SI B84 02 14 dated September 2018.
BMW ONLINE NON-FUNCTIONAL: CHECK ICC-ID IN ACCOUNT.
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BMW Online/BMW ConnectedDrive not functional. Vehicle and service cockpit have different ICC-ID's.
BMW ONLINE NON-FUNCTIONAL: CHECK ICC-ID IN ACCOUNT.
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The ConnectedDrive Services are non-functional after a hardware exchange of the telematics control unit. This is not indicated by CC-message. ConnectedDrive Services not synchronized by Telematics Control Unit.
"SERVICE ACTION: CHECK AND REPLACE THE LEFT REAR AXLE SHAFT.
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The left rear output shaft may break. This could cause damage to the surrounding components at the left rear of the vehicle. AFFECTED VEHICLES This Service Action involves certain i8 vehicles produced October 21, 2015 to November 4, 2015. Vehicles which require this Service Action to be completed will show it as "Open" when checked either in AIR, the ""Service Menu"" of DCSnet (Dealer Communication System) or with the Key Reader. Rear axle shafts marked with production date code 13-10-15 or 19-10-2015 have been improperly manufactured."
Steering
3 bulletinsAt low outside temperatures (below 40 degrees F) and slow driving speeds (i.e.
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when parking, maneuvering)with a large steering angle, the front end can be slightly axially misaligned. This can be felt (jerking)/ heard via an acoustic acknowledgement (clunk) as seen at the 11 second mark of the video. See attached video V36 01 21.
The drivability/steering behavior appears inconsistent.
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Rear axle stiffening plate.
"STEERING COLUMN STALK SWITCH STICKING.
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The steering column stalk switch for the turn signal sticks when actuating ""headlight flasher"" mode. Interference fit between stalk switch and upper steering column shroud."
Transmission
3 bulletinsDIAGNOSING NON FUNCTIONING eDRIVE: Vehicle will not go into "eDrive".
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No pertinent electric drivetrain fault codes to assist with diagnosis. "eDrive" may be greyed-out in the Central Information Display (CID) and is not selectable. MSA deactivation. 12 Volt battery failure. Intelligent Battery Sensor (IBS) failure.
DIAGNOSING NON FUNCTIONING eDRIVE.
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* Vehicle will not go into "eDrive" * No pertinent electric drivetrain fault codes to assist with diagnosis * "eDrive" may be greyed-out in the Central Information Display (CID) and is not selectable * MSA deactivation * 12 volt battery failure * Intelligent Battery Sensor (IBS) failure.
"DRIVETRAIN MALFUNCTION & SME FC 21F0E3.
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Red Check Control message (CCM) " Drive: Check as soon as possible" Fault Code 21F0E3 "High-voltage electrical system: Insulation resistance below threshold (fault)" stored in the battery management electronics (SME) Extreme moisture in the high-voltage battery may lead to sporadic isolation faults."
Hybrid & EV
2 bulletinsSTANDARD OCCASIONAL USE CABLE CHARGING COMPLAINT TROUBLESHOOTING This Service Information bulletin supersedes SI B61 19...
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18 dated November 2018.
STANDARD OCCASIONAL USE CABLE - CHARGING COMPLAINT TROUBLESHOOTING.
Air Bags & Safety
2 bulletinsAIRBAG INDICATOR LIGHT REMAINS ON AFTER SEAT OCCUPANCY MAT REPLACEMENT.
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The airbag indicator light illuminates after replacing the CIS (Capacitive Interior Sensing) mat.
SI B65 09 15 November 2016 Audio, Navigation, Monitors, Alarms,SRS Technical Service NBT Head Unit High (HU-H) Resets Intermittently or Permanently.
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The Head Unit-High (HU-H) resets intermittently or permanently. 1. The display is inoperative and there is no audio output 2. Automatic system start-up after a couple of seconds Fault Code E1C440 set No Fault Codes set Software error in the Head Unit High (HU-H)
Suspension
2 bulletinsDoor Will Not Go Up All The Way.
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The driver's side or passenger's side door may not open to the highest position. Insufficient lifting force from gas pressurized damper spring.
?NOISE/LEAK AT REAR AXLE SPRING STRUT .
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Rattle/thumping noise in the area of the rear axle Rear axle spring strut leaking oil Rear axle spring strut.
Tires & Wheels
1 bulletinSERVICE ACTION: INSPECT THE RIGHT REAR WHEEL RIM AND REPLACE IF NECESSARY.
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Vehicles delivered with wheel rim style 470 (shown) have directional wheels specifically for the left and right side of the vehicle. An incorrect heat treatment has been applied to batches of the right rear rim and may have a crack in the spoke of the wheel rim. Visual or audible perceptions may be noted by the customer. Error in the manufacturing process of the right rear wheel rim.
Software & Calibration
1 bulletin"Fault Code 222C02 - Modified Procedure for Exchanging EME.
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EME needs to be programmed after replacement. Programming can cause fault code ""222C02 - Electronic immobilizer protection against tampering: expected response implausible"" to be stored. Improper software (up to ISTA/P 3.58.1- up to and including I001-16-03-502)"