2020 BMW 228I TSBs
100 Technical Service Bulletins across 13 categories
Categories
Infotainment
21 bulletinsThe Central Information Display goes black intermittently due to resets of the Head Unit (HU-H3).
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FaultB7F8F9 HU-H: Reset will be stored in the HU-H3.
Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be...
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switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle (after short sleep cycle)
Customer is shown an incorrect GPS location in the vehicle (i.e., Nav Map, coordinates).
Customer states there is no audio playback (telephony, navigation, radio) and system sounds (PDC, turn indicators,...
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acoustic signals) may also have failed.
Customer is shown an incorrect GPS location in the vehicle (i.e., Nav Map, coordinates).
The Sirius(r) Satellite Radio is inoperative.
The customer complains that the radio stations change by themselves.
Service Action: Retrofit Satellite Radio.
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The Sirius(r) Satellite Radio is inoperative.
After opening the vehicle with the radio remote control and changing the profile, the exterior mirror settings are lost.
The sound output intermittently drops out entirely.
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This can be reproduced with all audio sources as well as telephone and voice output.
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles...
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with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 4 (HU-H4, also called MGU21) superseded the MGU starting with certain MY2021 vehicles with option code 6U3 Live Cockpit Professional. This uses map North America JOY. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
While using the wireless charger, one or both of the following may occur: 1) The BMW display key or mobile phone becomes hot to the touch.
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2) The device switches off due to over temperature (built-in device protection).
SiriusXM satellite radio is not working and does not display a channel list.
The "energy management" Check control message (ID code 415) is falsely displayed when entering the vehicle.
Customer states the following about their vehicle: active radio or music source is interrupted, the navigation is no...
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longer available, a black screen is shown in the Control Display, the system works again after a short interruption.
HU-H3 MGU RESETS DUE TO BLUETOOTH CONNECTION WITH SAMSUNG ANDROID 11 : The head unit resets when using various apps...
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(e.g., YouTube, Spotify, etc) on the connected mobile phone. This affects Samsung mobile phones (e.g., Galaxy S20 / S21) with the Android 11 operating system.
SPORADIC FAILURE OR CRACKING NOISE IN BASS SPEAKERS: No Bass or a cracking noise can be heard from the bass speakers.
?PROGRAM HEAD UNIT: Satellite radio content is not available over IP, this does not affect channels received over...
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satellite.
?PROGRAM HEAD UNIT: Satellite radio content is not available over IP, this does not affect channels received over...
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satellite.
HEAD UNIT RESETS WITH FAULT CODE B7F8F9 RESET WATCHDOG: Customer states the following about their vehicle: Active radio or music source is interrupted.
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The navigation is no longer available. A black screen is shown in the Control Display.
SERVICE ACTION - PROGRAM HEAD UNIT: Incorrect encoding of the head unit, US type-specific scopes were not included.
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Software in the Head Unit.
Engine
17 bulletinsThe EVAP systems purge (vent) valve limited warranty for defects in materials or workmanship has been extended to 15...
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years / 150,000 miles as determined from the original in-service date.
PRESSURE CONTROL VALVE (PCV) EXTENDED LTD WTY 15 YEARS/150,000 MILES
During load reversal or taking off from a stop, there is a creaking or droning noise heard from the lower engine area.
During a vehicle inspection and/or while addressing a customer's concern, the engine stabilizer bar/link appears to be...
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worn.
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start...
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when placing the key against the steering column.
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start...
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when placing the key against the steering column. Note: Opening, closing and starting via the BMW Digital Key or the Digital Key Card are not affected.
BMW offers a new special ISTA Installation made available for Roadside Assistance / Mobile Service technicians.
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The new ISTA Version is also able to be used in case of a Remote Software Upgrade (RSU) programming failure to get the customer car reprogrammed on site. In case of a Remote Software Upgrade failure, the engine start is prevented for safety reasons until the vehicle is programmed correctly. Most of the errors occur when only one control unit fails to program correctly.
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start...
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when placing the key against the steering column.
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle maynot start when...
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placing the key against the steering column.
When the vehicle is operated in Sport Mode, the engine speed is no longer displayed in the BMW Head-Up Display (HUD).
Different air temperatures are felt from left to right out of the front fresh air grilles (air vent).
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The following fault code is saved in the IHKA (integrated automatic heating/air conditioning system) control unit: 801189 - Engine mixed air right: Initialization fault.
REMOTE CONTROL IS NOT DETECTED: Vehicle cannot be opened or closed using comfort access, engine start is not possible,...
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and the vehicle maynot start when placing the key against the steering column.
A groaning and/or squeaking noise from the front axle occurs when turning at low speeds or idle
REMOTE CONTROL IS NOT DETECTED: Vehicle cannot be opened or closed using comfort access, engine start is not possible,...
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and the vehicle may not start when placing the key against the steering column.
REMOTE CONTROL IS NOT DETECTED: Vehicle cannot be opened or closed using comfort access, engine start is not possible,...
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and the vehicle may not start when placing the key against the steering column.
SEAT HEATING NOT ACTIVATED WHEN ENGINE IS STARTED USING REMOTE STARTING SYSTEM: When preheating/precooling the vehicle...
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via the remote starting system (Remote Engine Start), the seat heating on the driver's side is not activated.
SEAT HEATING NOT ACTIVATED WHEN ENGINE IS STARTED USING REMOTE STARTING SYSTEM: When preheating/precooling the vehicle...
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via the remote starting system (Remote Engine Start), the seat heating on the driver's side is not activated.
Other
12 bulletinsCustomer complains of a musty odor or damp front footwell carpet.
BMW AG has issued a Delivery Stop effective June 6, 2023 on certain Model Year 2023 - 2024 BMW vehicles that were...
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produced between October 26, 2022 and May 8, 2023.
Issues with the various functions of the camera-based driver assistance systems (KAFAS system) can possibly lead to...
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following customer complaints: KAFAS camera system deactivates itself, due to system restrictions that are not clear to the customer KAFAS camera system cannot be activated due to system restrictions that are not clear to the customer Road signs are sporadically not detected.
While driving on rough roads, a cracking sound is heard coming from the headliner area.
While driving on rough roads, a cracking sound is heard coming from the headliner area.
While driving on rough roads, a cracking sound is heard coming from the headliner area.
Due to a production error, the telematics control units were delivered without an IMS configuration.
After programming the vehicle using ISTA version 4.36.2x, the vehicle will not enter a sleep cycle.
Customer complains of musty odor or damp front footwell carpet.
Different air temperatures are felt from left to right out of the front fresh air grilles (air vents).
The BMW key card cannot be activated.
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The activation menu in the BMW iDrive is missing.
INSTRUMENT CLUSTER BASIC PROGRAMMING ABORT: While programming with the current ISTA version, there is a repeated...
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programming abort for the instrument cluster (Kombi).
Software & Calibration
10 bulletins?The front seat will not calibrate/initialize, and the stored faults cannot be deleted.
With the introduction of the BMW Remote Software Upgrade, all Service Pack 18 vehicles and partial Service Pack 15...
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vehicles may receive new functionality or modifications in their features.
In some rare cases a customer vehicle might be excluded from one or more Remote Software Upgrade(RSU) campaigns.
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This SIB gives an overview how to identify these vehicles and how to proceed in case of a customer complaint.
BMW of North America (BMW NA) has made information available online to customers about software versions, including any...
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changes to vehicle functionality that will result from each update.
In some rare cases a customer vehicle might be excluded from one or more Remote Software Upgrade (RSU) campaigns.
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This SIB gives an overview how to identify these vehicles and how to proceed in case of a customer complaint.
With the introduction of BMW Remote Software Upgrade, all Service Pack 18 vehicles and partial Service Pack 15 vehicles...
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may receive new functionalities or modifications in their features with a new Software Update.
Front seat will not calibrate/initialize, and the stored faults cannot be deleted
BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR INSTALLATION: The customer complains that the BMW Remote Software Upgrade...
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(RSU) is not possible in his/her vehicle, though the Remote Software Upgrade menu is available in the vehicle and a download was performed by the vehicle or the BMW Connected App.
SEAT FAILS TO INITIALIZE DUE TO MISSING END STOP: Front seat will not calibrate/initialize.
BMW REMOTE SOFTWARE UPGRADE IS NOT OFFERED FOR INSTALLATION: The customer complaints that the BMW Remote Software...
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Upgrade (RSU) is not possible in their vehicle, though the Remote Software Upgrade menu is available in the vehicle and a download was performed by the vehicle or the BMW Connected App.
Electrical
8 bulletinsThe electrical system of BMW vehicles has been subject to an ongoing development process over the last few years.
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This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle discharged battery complaints.
Headlight check control (CC) message 128 "High beam headlight failure" is displayed.
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The following fault codes are stored during a vehicle test: 80419A - Left high-beam headlight: Short circuit and/or 8041A5 - light outputs: Number of permitted short circuit cycles exceeded
BMW AG has issued a Delivery Stop (effective June 9, 2021) on certain Model Year 2021 BMW vehicles that were produced...
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between May 7, 2021 and May 21, 2021. The Receiver Audio Module (RAM) will need to be added to the affected vehicles. Most of the vehicles are at the VDCs and will be repaired before delivering the vehicle to the dealer.
BMW AG has issued a Delivery Stop (effective June 9, 2021) on certain Model Year 2021 BMW vehicles that were produced...
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between May 7, 2021 and May 21, 2021. The Receiver Audio Module (RAM) will need to be added to the affected vehicles
WHEN LOCKING VEHICLE, DOORS ARE LOCKED BUT VEHICLE IS NOT SECURED: The customer complains that when locking the vehicle...
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from the outside using the remote control: The doors lock The alarm system is not activated The side mirrors (when the function is activated) do not fold in.
WHEN LOCKING VEHICLE, DOORS ARE LOCKED BUT VEHICLE IS NOT SECURED: The customer complains that when locking the vehicle...
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from the outside using the remote control: The doors lock. The alarm system is not activated. The side mirrors (when the function is activated) do not fold in.
SERVICE ACTION - PROGRAM THE INSTRUMENT CLUSTER: The Instrument Cluster needle illumination can occasionally fail in the...
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event of a long-term power overload. The brightness of the needle illumination is automatically regulated by a sensor in day mode and cannot be controlled by the driver using the knurled wheel. As a redundancy, the digital display can be displayed in the center of the instrument cluster by pressing the button on the turn indicator lever. Alternatively, the digital speed can be seen in the Head-Up Display (HUD) if equipped. Other displays (such as Check Control messages) are not affected by the fault. Software error in the Instrument Cluster (aka KOMBI).
REMOTE SOFTWARE UPGRADE IS NOT AVAILABLE DESPITE A FULLY CHARGED BATTERY.
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The BMW Remote Software Upgrade is not available in the vehicle. During diagnosis with ISTA the following fault is stored: 030E10 Power management: BMW Remote Software Upgrade temporarily not available. Specific technical properties of the EFB (Enhanced Flooded Battery) can reduce the availability of the BMW Remote Software Upgrade.
Body & Paint
8 bulletinsThe paint finish on the door jamb (above the door striker) is scratched due to the inner door cavity window seal.
Upon opening and closing the tailgate, a creaking/groaning sound can be heard from tailgate actuator.
Sudden failure of the power window(s).
The trunklid-mounted inner taillamp turn indicators (arrows) do not function.
Hood lever is pulled twice but the hood only achieves the pre-latch position on both sides.
The sunroof and/or panoramic sunroof jams sporadically.
Mist formation on the windshield inside surface may occur at departure or after MSA (automaticstart/stop).
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Acoustic abnormality in the area of the recirculated air flap (recirculation flap closing and opening severaltimes). The above may occur individually or in combination.
INCREASED EFFORT REQUIRED TO OPEN DOORS: One or more doors may require increased effort to open.
Lighting
5 bulletinsUpon parking and exiting the vehicle, the parking lights remain active.
Water in the right tail lamp (aka taillight).
The SIM card installed in the telematics control unit (ATM2) connects to different mobile providers' networks.
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However, due to a missing parameter, this does not work and can cause disruption in BMW ConnectedDrive services in areas with insufficient network coverage.
MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED WITH FAULT MEMORY CDC152: The malfunction indicator lamp (MIL) is...
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illuminated in the instrument cluster. The vehicles has no operating failures; only the MIL is illuminated.
Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full: Low Washer Fluid Warning Light is...
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illuminated when the Washer Fluid Tank is Full.There are no faults stored in the system for the washer fluid level switch.
Tires & Wheels
5 bulletinsThe customer finds an indication in themyBMWapp that the tires need service due to wear.
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Even afterreplacing the tires, the tire service indicator is still present in the myBMW app.
The customer finds an indication in the myBMW? app that the tires need service due to wear.
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Even after replacing the tires, the tire service indicator is still present in the myBMW app.
After replacing tires and successfully programming the Tire Pressure Monitoring System (TPMS) using the RDC tool to...
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transfer the QR code information on the sidewall, the "back-end" support systems need time to update the new tire information.
The customer finds an indication in the ??myBMW? app that the tires need service due to wear.
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Even after replacing the tires, the tire service indicator is still present in the myBMW app.
BMW MAINTENANCE BOOKLET AND OEM TIRE MANUFACTURERS' WARRANTIES: In efforts to provide a digital experience to our...
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customers, BMW of North America, LLC (BMW NA) is proud to announce a digital version of both the BMW Maintenance Booklet and BMW Original Equipment Manufacturers' (OEM) Tire Warranties.
Steering
4 bulletinsAt low outside temperatures (below 40 degrees F) and slow driving speeds (i.e.
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when parking, maneuvering)with a large steering angle, the front end can be slightly axially misaligned. This can be felt (jerking)/ heard via an acoustic acknowledgement (clunk) as seen at the 11 second mark of the video. See attached video V36 01 21.
The steering wheel heating takes a long time to achieve the desired temperature.
Groaning, scraping, or squeaking noise coming from the steering wheel area in the interior of the vehicle,when turning...
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the steering wheel.
WHIRRING NOISES FROM THE STEERING WHEEL .
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When driving over rough road surfaces/cobblestones, there is a whirring/squeaking noise coming from the steering wheel-mounted air bag assembly.
Pre-Delivery & Maintenance
4 bulletinsThe 3G network in the US has been shut down.
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This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. For this purpose, the SIM card must perform an IMS registration in the mobile communication network. Due to a production error, the telematics control units were delivered without an IMS configuration. The Connected Drive voice services (Concierge Call, BMW Assistance, and emergency call voice) can no longer be used regionally in the US in vehicle with telematics control units ATM-1 and TCB-4G. Voice control of the vehicle and all other telephone (paired mobile devices) functions are not affected. Emergency call location data is unaffected.
BMW offers a new special ISTA Installation made available for Roadside Assistance / Mobile Service technicians.
The customer may complain of a check control message stating "Safe share detected" (CCM-ID 953).
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Check control message can be verified by checking key reader information or performing the Check control message history service function.
The customer may complain of a check control message stating "Safe share detected" (CCM-ID 953).
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Check control message can be verified by checking key reader information or performing the Check control message history service function.
HVAC & Climate
3 bulletins?FIZZING / GURGLING NOISES FROM CENTER VENT IN DASHBOARD: The Air Conditioning system is cooling the vehicle interior.
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The customer hears a fizzing / gurgling noise coming from the center ventilation grille in the vehicle interior.
?FIZZING / GURGLING NOISES FROM CENTER VENT IN DASHBOARD: The Air Conditioning system is cooling the vehicle interior.
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The customer hears a fizzing / gurgling noise coming from the center ventilation grille in the vehicle interior.
Water Ingress In Footwell Area From A/C Condensate Drain: Water Ingress In Footwell Area From A/C Condensate Drain.
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Customer complains of musty odor or damp front footwell carpet.
Fuel System
2 bulletinsCONDENSATION FROM AIR CONDITIONING LEAKS INTO PASSENGER FOOTWELL: Condensation from the air conditioning systems...
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evaporator drips, below the instrument panel, into the passenger's footwell. During assembly, the cover of the fresh air intake was not fully seated when the screws were tightened. This cover can then leak condensation out through the existing gap.
CONDENSATION FROM AIR CONDITIONING LEAKS INTO PASSENGER FOOTWELL: Condensation from the air conditioning systems...
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evaporator drips, below the instrument panel, into the passenger's footwell. During assembly, the cover of the fresh air intake was not fully seated when the screws were tightened. This cover can then leak condensation out through the existing gap.
Transmission
1 bulletinThe gear selector switch (GWS) consists of the control electronics circuit and the selector lever.
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The sensors for recording the gearshift lever position and for inhibiting inadvertent gearshifts are integrated in the control electronics.