2023 Bentley Flying Spur TSBs

Customer statement / workshop findings: One or a combination of the following symptoms are evident Engine overheat warning in the DIP (Engine overheating) Unusual cooling fan operation at high temperatures P19F700: Low engine coolant temperature indicator lamp coolant too warm Signs of coolant in the vacuum hoses for switch valve N649

Customer statement / workshop findings: One or a combination of the following symptoms are evident: Engine overheat warning in the DIP (Engine overheating) Unusual cooling fan operation at high temperatures P19F700: Low engine coolant temperature indicator lamp coolant too warm Signs of coolant in the vacuum hoses for switch valve N649

Customer statement: The customer may report an audible ticking noise from the top of the engine, low oil pressure warnings / MIL on the Driver Information Panel, and/or misfiring during engine operation

Customer statement / workshop findings: Poor engine running Reduced power Engine warning lamp illuminated Symptom related DTCs evident within the applicable engine control unit(s)

Customer statement / workshop findings: Sporadic entries in control units that use Nanotype terminals, including the airbag control unit J234, the engine control unit J623 and the emergency call and communication unit J949. These may be accompanied by intermittent electrical behaviour or repeated DTCs after earlier diagnostic checks.

Customer statement / workshop findings: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services.

Customer statement / workshop findings: Engine light in the DIP - Various oxygen sensor / Fuel ratio DTCs logged within the Engine Control Module (s)

Customer statement / workshop findings: This TPI provides supplementary technical information to support diagnosis of ECM 5V reference circuit DTCs. It details the sensors associated with each reference circuit (A, B, and C) and outlines relevant guidance to assist in isolating faults when any of the following DTCs are stored in the Engine Electronics (diagnostic address: 0001) Sensor Reference Voltage A Circuit Open / High / Low (P0641, P0643, P0642) Sensor Reference Voltage B Circuit Open / High / Low (P0651, P0653, P0652) Sensor Reference Voltage C Circuit Open / High / Low (P0697, P0699, P0698)

overheat warning in the DIP (Engine overheating) Unusual cooling fan operation at high temperatures P19F700: Low engine coolant temperature indicator lamp coolant too warm Signs of coolant in the vacuum hoses for switch valve N649

Customer Statement: The customer may report one or more of the following after vehicle repairs: Engine does not start following workshop work Drive System Fault warning displayed in the instrument cluster (Kombi).

Customer Statement: The engine warning light comes on and the vehicle loses power.

This TPI provides supplementary technical information to support diagnosis of ECM 5V reference circuit DTCs. It details the sensors associated with each reference circuit (A, B, and C) and outlines relevant guidance to assist in isolating faults when any of the following DTCs are stored in the Engine Electronics (diagnostic address: 0001)

The customer may report a ticking noise from the upper engine area, low oil pressure warnings, or a flashing MIL during engine operation.

The customer may report an audible ticking noise from the top of the engine, low oil pressure warnings / MIL on the Driver Information Panel, and/or misfiring during engine operation.

Condition: Sporadic entries in control units that use Nanotype terminals, including the airbag control unit J234, the engine control unit J623 and the emergency call and communication unit J949. These may be accompanied by intermittent electrical behaviour or repeated DTCs after earlier diagnostic checks.

Customer Statement: The engine warning light comes on and the vehicle loses power. Workshop Findings: Customer statement can be verified and the following entries may be logged within the engine control unit. P029900: Turbo/Super Charger Under-boost, passive/sporadic.

Condition: The belt tension damper is exhibiting oil leakage or signs of residual oil staining.

One or a combination of the following symptoms are evident Engine overheat warning in the DIP (Engine overheating) Unusual cooling fan operation at high temperatures P19F700: Low engine coolant temperature indicator lamp coolant too warm Signs of coolant in the vacuum hoses for switch valve N649

Condition: One or a combination of the following is evident: Coolant leaking from the mechanical coolant pump Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump Low coolant level warning displayed within the DIP

Condition: Engine light in the DIP - Various Camshaft adjuster DTCs logged within the Engine Control Module(s)

One or a combination of the following is evident: Coolant leaking from the mechanical coolant pump Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump Low coolant level warning displayed within the DIP Or Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident, in this scenario the operative should also refer to TPI 2051893/-

Customer statement: Engine cooling system overheating And/or Coolant loss And/or Warning light in Drivers Information Panel (DIP)

Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Condition: Poor engine running Reduced power Engine warning lamp illuminated Symptom related DTCs evident within the applicable engine control unit(s)

Condition: Multiple random cylinder misfire DTCs detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: V8 - ECM 1 - V8 (Address 01) ECM control unit W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)

Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems

Customer statement: Customer unable to intermittently start the engine with the start button Or Engine starts but customer gets a pop up error within the Drivers Information Panel (DIP)

One or a combination of the following symptoms are evident Engine overheat warning in the DIP (Engine overheating) Unusual cooling fan operation at high temperatures P19F700: Low engine coolant temperature indicator lamp coolant too warm Signs of coolant in the vacuum hoses for switch valve N649

One or a combination of the following is evident: Coolant leaking from the mechanical coolant pump Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump Low coolant level warning displayed within the DIP Or Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident, in this scenario the operative should also refer to TPI 2051893/-

Condition: Poor engine running Reduced power Engine warning lamp illuminated Symptom related DTCs evident within the applicable engine control unit(s)

Condition: HVAC distribution/operational issues HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or Intermittent

Condition: Torque values for ancillary components (used during engine replacement) are not currently available within the Repair manual The affected components and torque values are as listed within the Technical background section of this TPI

Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Condition: Multiple random cylinder misfire DTCs detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: V8 - ECM 1 - V8 (Address 01) ECM control unit W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)

Condition: One or a combination of the following symptoms are evident: Engine overheat warning in the DIP (Engine overheating) Unusual cooling fan operation at high temperatures P19F700: Low engine coolant temperature indicator lamp coolant too warm Signs of coolant in the vacuum hoses for switch valve N649

Condition: Engine oil warning lamp illuminated within the Drivers Instrument Panel (DIP) Engine oil requires topping up between services Excessive engine oil consumption

Condition: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services.

Customer statement: Engine coolant overheat warning within the DIP

Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited

Condition: Engine management light illuminated within the DIP DTC P025C00 Fuel Pump Module Control Circuit Low is evident within 0001 (Engine control unit)

Customer statement: Engine MIL light illuminated within the DIP Workshop findings and observations: DTC P04F000: EVAP system high pressure purge line performance evident

following symptoms are evident Engine overheat warning in the DIP (Engine overheating) Unusual cooling fan operation at high temperatures P19F700: Low engine coolant temperature indicator lamp coolant too warm Signs of coolant in the vacuum hoses for switch valve N649

Customer statement / workshop findings: The following symptoms may be evident (depending on Model Year) 23 Model Year: Drive system warning / safeguard warning in the DIP DTC P057300: Brake Switch "A" Circuit High evident within the Engine Control Module(s) 24 Model Year: Engine warning light evident within the DIP along with Drive system warning / safeguard warning in the DIP DTC P057300: Brake Switch "A" Circuit High evident within the Engine Control Module(s)

Customer statement / workshop findings: Oil leak evident from the rear shock absorber/s (Left and/or Right

Customer statement / workshop findings: Engine light in the DIP - Various oxygen sensor / Fuel ratio DTCs logged within the Engine Control Module(s).

Customer statement / workshop findings: Engine light in the DIP - Various Camshaft adjuster DTCs logged within the Engine Control Module(s).

Customer statement / workshop findings: DTC P218100 - Cooling System Performance and / or DTC P1BB400 Cylinder head temperature too low is stored in the Engine Control Module (ECM). Emission Control Lamp illuminated on the Driver Instrument Panel.

Customer statement: Engine coolant overheat warning within the DIP

Customer statement Customer unable to intermittently start the engine with the start button Or Engine starts but customer gets a pop up error within the Drivers Information Panel (DIP).

Technical background It is possible for the engine coolant Thermostat to corrode over time, this corrosion is due to an adverse reaction of the Thermostat material with the engine coolant. The corrosion and subsequent build-up of debris prevents the correct operation of the thermostat when closing, resulting in over cooling. The ECM triggers a DTC when the target engine temperature is outside of the specified parameter.

Customer statement / workshop findings: One or a combination of the following is evident: Coolant leaking from the mechanical coolant pump Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump Low coolant level warning displayed within the DIP Or Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident, in this scenario the operative should also refer to TPI 2051893

Customer statement / workshop findings: One or a combination of the following is evident: Coolant leaking from the mechanical coolant pump Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump Low coolant level warning displayed within the DIP Or Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident in this scenario the operative should refer to TPI 2051893/-

Customer statement / workshop findings: One or a combination of the following are evident: - DTCs P008700 and / or P008800 are evident within the master and/or slave engine control modules - Emission control warning lamp (Figure 1) illuminated within the Drivers Information Panel (DIP) - The Max engine speed 4000 rpm warning lamp may also be evident within the Drivers Information Panel (DIP) as shown in Figure 2

Customer statement / workshop findings: One or a combination of the following are evident: - DTCs P008700 and / or P008800 are evident within the master and/or slave engine control modules - Emission control warning lamp (Figure 1) illuminated within the Drivers Information Panel (DIP).

Customer statement / workshop findings: - Customer reports an engine overheat warning within the DIP - Engine overheating - Unusual cooling fan operation at high temperatures - There are no obvious signs of coolant leaks both internally or externally Workshop findings - P19F700: Low engine coolant temperature indicator lamp Coolant too warm - Signs of coolant in the vacuum hoses (Refer to the video on the Bentley Hub referencing TPI 2061369.

Customer statement / workshop findings: One or a combination of the following are evident: - DTCs P008700 and / or P008800 are evident within the master and/or slave engine control modules - Emission control warning lamp (Figure 1) illuminated within the Drivers Information Panel (DIP).

Customer statement / workshop findings: Engine oil warning lamp illuminated within the Drivers Instrument Panel (DIP) Engine oil requires topping up between services. Excessive engine oil consumption.

Customer statement: Customer reports a red engine coolant overheat warning within the DIP Workshop findings. One or a combination of the following DTCs are evident within the engine control unit: - P218100 - Malfunction in cooling system - P017B00 - Cylinder head temperature sensor implausible signal - P017C00 - Cylinder head temperature sensor short circuit to ground - P017E00 - Cylinder head temperature sensor open circuit/loose contact.

Customer statement - Engine warning lamp illumintaed within the DIP And/or - Whistling noise(s) from the Inlet manifold Workshop findings: Oil leak between the oil separator tank and the Bank 1 breather line connection

Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU).

Customer statement / workshop findings: - HVAC distribution/operational issues - HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or Intermittent Technical background: Where VIN applicable the operative MUST first conduct Service Campaign EB28 (Bentayga) or EB29 (New Continental GT/GTC).

up or replacing

light illuminated within the DIP -DTC P025C00 Fuel Pump Module Control Circuit Low is evident within 0001

-Engine running rough (not refined) -Engine misfire DTCs evident -Engine management light illuminated within the DIP -Knocking noise from the cylinder head

PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: -V8 - ECM 1 - V8 (Address 01) ECM control unit -W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)

with erratic engine behaviour under full throttle conditions Under acceleration the vehicle appears to be slow and unresponsive The engine appears to be underpowered during acceleration Drive System Fault warning evident within the DIP

Statement: -Engine cooling system overheating And/or Coolant loss And/or Warning light in Drivers Information Panel (DIP) as Figure 1

noise from the underside of the vehicle (front and/or rear) when driving on uneven road surfaces - DTC C1298F1 (Suspension stabilization actuator Regulation not possible) evident within diagnostic address D4 and/or D5 -Bentley Dynamic ride fault evident within the DIP

present in the sound file can be caused by worn anti roll bar bushes, the noise can appear when driving over an uneven road surface or during a large suspension input for example: Speed humps or potholes

rear of the vehicle when changing direction at low speed

Statement: -Engine warning light and max engine speed 4000 rpm warning evident within the DIP during acceleration - Warning on DIP first appears when accelerating (During boost)

Customer statement: - The Engine management light is on - Rough running and potentially poor start up performance. and/or - Engine misfires. Technical background: Debris in the fuel system can lead to a blockage in the low pressure fuel injectors, ultimately causing a cylinder misfire

Customer statement / workshop findings: Oil leak evident from the rear shock absorber/s (Left and/or Right) Technical background: Should oil be leaking from the left or right rear shock absorber as shown in Figures 1 - 2 and 3, the operative should refer to the Measure section of this TPI.

Customer statement: Customer unable to intermittently start the engine with the start button Or Engine starts but customer gets a pop up error on the Kombi. Technical background: The Access/start authorization button requires a certain amount of force applying to activate the internal switches If all 3 switches within the Access/start authorization button are not engaged multiple times in a row the above DTC will store and the customer will get a pop up on the Kombi. The engine however, will still start up.

Customer statement / workshop findings: Drive system fault active on DIP. Workshop findings: Various and/or numerous Transmission control module DTCs logged. Technical background: Loose pins within the transmission link harness to the Mechatronic unit for dual clutch gearbox -J743- connections can lead to various and/or numerous Transmission control module DTCs being logged. Carry out the checks within the Measure section of this TPI.

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Customer Statement: -Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) (P052400: Engine Oil Pressure Too Low) and/or (P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU)

Engine lubricating oil requires topping up between services.

suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work

lamp illuminated (Figure 1) within the Driver Information Panel (DIP) in conjunction with DTC - P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow - logged within one or both engine control modules

The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances.

This can be misdiagnosed as the engine sump leaking.

Engine running rough.

Customer statement / workshop findings: - HVAC distribution/operational issues - HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or Intermittent, NOTE: Before removing any of the following components to gain access to faulty motor(s) the operative MUST raise a technical DISS query to gain permission Hint: A current ODIS log must be attached to the technical DISS query - Dashboard assembly - Head up display unit - HVAC unit.

Customer statement / workshop findings One or a combination of the following symptoms are evident: - Engine coolant overheat condition - Coolant loss - Diagnostic trouble codes (DTCs) logged within the Engine control module/s relating to Air in the coolant system - Engine overheating issues and/or DTC P218100: Cooling System Performance symptom code 8113 is evident - Warning light within the Drivers Information Panel (DIP). Measure 1) Fully drain the cooling system - Refer to Elsa Pro Rep.Gr 19 Cooling system - To drain and fill 2) Replace the Thermostat housing (includes thermostat) - Refer to Elsa Pro Rep.Gr 19 Cooling system - Thermostat - To replace

Customer statement / workshop findings One or a combination of the following is evident: - Coolant leaking from the mechanical coolant pump - Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump - Low coolant level warning displayed within the DIP Or - Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident, in this scenario the operative should also refer to TPI 2051893

Customer statement / workshop findings: One or a combination of the following is evident: - Coolant leaking from the mechanical coolant pump - Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump - Low coolant level warning displayed within the DIP Or - Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident in this scenario the operative should refer to TPI 2051893.

Customer statement: Air suspension warning light within the DIP Workshop findings: Various suspension DTCs are evident within address 74 relating to the following: - Level control valve mechanical malfunction Or - Solenoid for the level control system (Open circuit). Technical background: NOTE: An electrical integrity check must be conducted before replacing any parts The solenoid valve block and/or control unit must be replaced first (symptom dependent) before replacing the air supply unit, in the event the issue is still evident and the air supply unit assembly is suspected as being at fault, the operative must request permission via DISS before replacing the air supply control unit assembly.

Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.

Customer statement / workshop findings: Washer fluid dripping/leaking from the night vision camera jet nozzle. Technical background: Please note: The photographs shown within this TPI are not based on a specific vehicle type, the procedure to replace the night vision non return valve is the same regardless of vehicle type In the event the afore mentioned symptom is evident the operative should refer to the Measure section of this TPI to replace the non return valve.

Customer statement Loud ticking/clatter noise can be heard from the front of the engine Workshop findings The noise is from the air conditioning compressor Technical background The operative should confirm the noise is from the compressor as detailed within the Measure section.

acceleration up to 30kmh/18mph a noise may be heard from the rear air springs

Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113

Customer statement - Engine warning lamp is illuminated within the Driver Instrument Panel (DIP) Workshop findings One or more of the following Diagnostic Trouble Codes (DTCs) are stored within Engine Control Module

Statement: -Engine warning light and (max engine speed 4000 rpm) warning evident within the DIP during acceleration - Warning on DIP first appears when accelerating (during boost)

the Driver Instrument Panel -The time to reach the correct engine coolant operating temperature has increased

the Driver Instrument Panel -The time to reach the correct engine coolant operating temperature has increased

Customer Statement: -Customer reports a red engine coolant overheat warning within the DIP

Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine overheating issues and.or DTC 0218100: Cooling System Performance with symptom code 8113

and/or Right)

illuminated within the Driver Instrument Panel (DIP)

Customer statement: - Engine warning lamp illuminated within the Driver Instrument Panel (DIP) Workshop findings One or more of the following Diagnostic Trouble Codes (DTCs) are stored within Engine Control Module

Customer Statement: -Knocking noise from the underside of the vehicle (front) when driving on uneven road surfaces.

Customer Statement: -Knocking noise from the underside of the vehicle (front) when driving on uneven road surfaces

Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine overheating issues and/or DTC P218100: Cooling system performance with symptom code 8113

within the DIP -Engine overheating -Unusual cooling fan operation at high temperatures -There are no obvious signs of coolant leaks both internally or externally Workshop Findings: -P19F700: Low engine coolant temperature indicator lamp coolant too warm -Signs of coolant in the vacuum hoses

following DTCs may be evident (with no specific symptom codes) -P259500: Turbocharger Speed Sensor (B) - Circuit low -P259600: Turbocharger Speed Sensor (B) - Circuit high -P257900: Turbocharger Speed Sensor (A) - Circuit range/performance

-Upper engine mount fixings must be replaced as detailed within the work section

Customer Statement: -Engine coolant overheat condition

Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine Overheating issues and/or DTC P218100: Cooling System Performance with Symptom Code 8113

Customer Statement: -CDA activation/deactivation solenoid fixings -Fuel rail fixings

the Driver Instrument Panel (DIP) -The time to reach the correct engine coolant operating temperature has increased

within the DIP -Engine overheating -Unusual cooling farm operation at high temperatures -There are no obvious signs of coolant leaks both internally and externally

harness to the Mechatronic unit for dual clutch gearbox - J743 - connections can lead to various transmission communication and hardware based DTCs

Statement: -Engine cooling system overheating and/or -Coolant loss and/or -Warning light in Driver Information Panel(DIP)

Customer Statement: -The engine management light is on -Rough running and potentially poor start up performance and/or -Engine misfires

-Check engine lamp illuminated within the Driver Instrument Panel (DIP) with one of multiple DTCs as detailed below: -P310B00 Low Fuel Pressure Regulation with symptom code 2636 -P014800 Fuel Deliver Error -P0191100 Fuel Rail Pressure Sensor A Circuit Range/Performance -P018B00 Fuel Pressure Sensor B Circuit Range/Performance with symptom code 17871 -Misfire DTCs

Workshop Findings: -Front trailing arm bush found damaged/leaking as shown in figures 1 and 2

noise from the underside of the vehicle (front and/or rear) when driving on uneven road surfaces -DTC C1298F1 (Suspension stabilization actuator regulation not possible) evident within diagnostic address D4 and/or D5 -Bentley dynamic ride fault evident within the DIP

present in the sound file can be caused by worn anti-roll bar bushes, the noise can appear when driving over a uneven road surface or during a large suspension input for example: speed humps or potholes

rear of the vehicle when changing direction at low speed

intermittently start the engine with the start button or -Engine starts but customer gets a pop up error on the kombi

secondary air monitors on each cylinder bank therefore some test plans and related tasks are not currently available.

Findings: -Coolant leaking from the mechanical coolant pump -Coolant witness mark on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed

Engine running rough.

-This can be diagnosed as the engine sump leaking

displayed, engine misfire Workshop Findings: -Event entries in engine control unit relating to cylinder misfires- excessive carbon build up to leading to cylinder leakage and spark plug foul

evident within the DIP

-The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances.

engine warning lamp illuminated.

PDI -DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: -V8-ECM1 - V8 (Address 01) ECM control unit -W12 - ECM1 - (Address 01) and/or ECM 2 (Address 11)

illuminated within the Driver Information Panel (DIP) in conjunction with DTC - P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow - logged within on or both engine control modules

-The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. -The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type -Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering.

-Engine running rough (not refined) -Engine misfire DTCs evident -Engine management light illuminated within the DIP -Knocking noise from the cylinder head

changed under warranty for the complaint of sound distortion, yet when tested by Bentley motors and the supplier, no fault could be found with the returned unit.

Customer Statement: -Warning on the Driver Instrument Panel (DIP) - Oil pressure too low -DTCs relating to oil pressure may also be stored within the master ECU -Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU)

(DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or sporadic (intermittent)

instrument panel -Engine Lubricating oil requires "topping up" between services

Background: -A software update to the engine control module is required.

during PDI-DTC P030000: Random/Multiple cylinder misfire detected with the following control units: -V8-ECM1-V*(Address01)ECM control unit -W12-ECM 1 - (Address 01) and/or ECM 2 (Address 11)

engine warning lamp illuminated.

from the mechanical coolant pump -Coolant witness mark on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed

speaker due to rattling noise/sound distortion. Technical Background: -There have been instances where shaker speakers have been changed under warranty for the complaint of sound distortion, yet when tested by Bentley Motors and the supplier, no fault could be found with the returned unit.

intermittently start the engine with the start button or engine starts but customer gets a pop up error on the Kombi Technical Background: -The Access/Start authorization button requires a certain amount of force applying to activate the internal switches -If all 3 switches within the Access/Start authorization button are not engage multiple times in a row the above DTC will store and the customer will get a pop up on the Kombi. The engine however will still start up.

Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU). Measure: VERY IMPORTANT: Prior to conducting the onward instructions, the following symptoms MUST be evident - Warning on Driver Instrument Panel (DIP) Oil pressure too low And/or - Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU) Should any of the afore mentioned not be evident and the symptoms cannot be reproduced No further action should be taken unless the issue can be reproduced or demonstrated by the customer In the event the symptom/s are evident please conduct the onward Diagnosis Instructions

Customer statement / workshop findings: - Engine cooling system overheating And/or - Coolant loss And/or - Warning light in Drivers Information Panel (DIP) The following DTCs may also be evident within 0001 and/or 0011 - P2B6500 and/or P2B8600.

Customer statement / workshop findings: Customer complains of poor quality music output from the shaker speaker due to a rattling noise/sound distortion. Technical background: There have been instances where shaker speakers have been changed under warranty for the complaint of sound distortion, yet when tested by Bentley motors and the supplier, no fault could be found with the returned unit. Measure: To ascertain the difference between distortion or a rattle emanating from a loose/surrounding component Or The shaker speaker itself is incorrectly secured and/or at fault please conduct the following steps before replacing any components

Customer Statement: Airflow from the organ stops (air regulators) is not functioning correctly; vents may be stuck, broken, or showing incorrect operation.

Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)

Customer statement / workshop findings: Lane Assist and / or Traffic Assist are not functional DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or DTC U112300 with symptom Code 1123220 within address 00A5

Technical background If an issue is suspected for one of the control modules listed below: Onboard supply control unit (J519) Convenience system central control unit (J393) Data bus diagnostics interface (J533) Control unit 1 for Information Electronics (J794) Control unit in dash panel insert (J285) Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query.

Headlamp switch not working / not illuminated when the ignition is switched on (following an ignition switch off) And/or Yellow warning light/message within DIP (Adaptive lighting fault) And / or Loss of rear fog light activation And / or Loss of all-weather lighting mode activation And / or Headlamps will default to dipped beam (however, high beam activation will still be possible manually)

An Over The Air Update (OTA) could be required for both of the Bring Your Own Content (BYOC) screens. The update includes the following: Fixes for casting issues across multiple apps Expanded app support Chromium browser upgrade to v114 Improved OTA download speed in China Fixes for minor bugs from previous maintenance phase Patches addressing identified cybersecurity vulnerabilities.

Customer statement / workshop findings: 12 volt battery flat or unserviceable

Customer statement / workshop findings: 12 volt battery flat or unserviceable

Condition: 12 volt battery flat or unserviceable

Customer Statement: Airflow from the organ stops (air regulators) is not functioning correctly; vents may be stuck, broken, or showing incorrect operation.

Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)

Condition: Lane Assist and / or Traffic Assist are not functional DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or DTC U112300 with symptom Code 1123220 within address 00A5

Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)

Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)

Condition: Lane Assist and / or Traffic Assist are not functional DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or DTC U112300 with symptom Code 1123220 within address 00A5

Customer statement: Headlamp switch not working / not illuminated when the ignition is switched on (following an ignition switch off) And/or Yellow warning light/message within DIP (Adaptive lighting fault) And / or Loss of rear fog light activation And / or Loss of all-weather lighting mode activation And / or Headlamps will default to dipped beam (however, high beam activation will still be possible manually)

Customer statement / workshop findings: Keyless entry system (KESSY) function is disabled when the vehicle is parked for a short duration of time Technical background: The reported symptom is due to the Battery management shut off stages being too early due to the battery size being incorrectly entered on replacement

Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor

Customer statement / workshop findings Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor

Customer statement: Headlamp switch not working / not illuminated when the ignition is switched on (following an ignition switch off) And/or Yellow warning light/message within DIP (Adaptive lighting fault) And / or Loss of rear fog light activation And / or Loss of all-weather lighting mode activation And / or Headlamps will default to dipped beam (however, high beam activation will still be possible manually)

Workshop findings The following DTCs could also be evident within diagnostic address 0046 and/or 00BB and/or 00BC B131DF5: alarm system siren supply voltage lower limit value less than B131D29: sirens / alarm horn for anti-theft warning system Range/Performance B131D29: anti-theft alarm system siren / alarm horn signal, not valid

Customer statement: Tyre pressure sensor: low battery warning is evident with the Drivers Information Panel (DIP). Workshop findings: One or a combination of the following DTCs may also be evident: - C105016 Left Front Tyre Pressure Monitoring Sensor Voltage too low - C105116 - Right Front Tyre Pressure Monitoring Sensor Voltage too low - C105216 - Left Rear Tyre Pressure Monitoring Sensor Voltage too low - C105316 - Right Rear Tyre Pressure Monitoring Sensor Voltage too low.

Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.

Customer statement: Unintended sounding of the alarm siren following activation of the ignition Or Unintended sounding of the alarm siren whilst the vehicle is left standing. Workshop findings: - B131DF5: alarm system siren supply voltage lower limit value less than - B131D29: sirens / alarm horn for anti-theft warning system Range/Performance - B131D29: anti-theft alarm system siren / alarm horn signal, not valid

Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP). Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2.

Customer statement / workshop findings: - Rear Steering Fault warning present within the DIP. Workshop findings: The following DTCs could be evident within diagnostic address 00CB - Rear Axle Steering control module - DTC B200096 and/or P060700 - The rear wheels may also be tracking incorrectly. Technical background: In the event the symptom described with the Customer statement/workshop findings section is evident the operative should conduct the instructions within the Measure section.

Customer statement / workshop findings: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2.

Customer statement / workshop findings Rear side window blind(s) do not operate - Rear blind/s do not operate following a CAN bus sleep - Rear blind/s do not operate if the switch operation is a prolonged hold instead of a Press and release operation - Rear blind/s do not operate following the loss of control module basic settings - Rear blind/s will also not operate if the Child Lock is on - Rear blind/s will cease to operate if there are repeated operations of the blind sufficient to trigger a failsafe mode (usually between 10 to 15 operations in a very short period) - As instructed within the owners handbook, the rear blind/s will not operate if the rear window is in the lowered position - The blind will also not operate in extreme cold temperature for example -10 degrees Celsius or 14 degrees, Fahrenheit.

Customer statement / workshop findings: Keyless entry does not work Workshop findings: Front outside door handle(s) touch sensor open circuit DTC(s) present within address 0046.

Customer statement: Lane Assist and/or Traffic Assist are not functional Workshop findings: - DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or - DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or - DTC U112300 with symptom Code 1123220 within address 00A5.

Customer statement / workshop findings: Technical DISS queries with extended downtime can be caused by incorrect diagnosis and testing of the vehicles electrical circuits In a small number of isolated cases basic electrical faults were found to be overlooked. Technical background: The information within this TPI has been generated to make retailers aware of two specific videos (Figure 1) Advanced Vehicle Electrics - Measurements of Circuits Video - Voltage drop testing - Voltage drop testing using the VAS 6356 scope Advanced Vehicle Electrics - Actuators & Voltage Supply Diagnosis - Terminal drag testing

Customer Statement: Unintended sounding of the alarm siren following activation of the ignition Or Unintended sounding of the alarm siren whilst the vehicle is left standing

Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)

one of the control modules listed below: Onboard supply control unit (J519) Convenience system central control unit (J393) Data bus diagnostics interface (J533) Control unit 1 for Information Electronics (J794) Control unit in dash panel insert (J285) Emergency call module control unit (J949)

Customer statement: Keyless entry does not work. Workshop findings: Front Outside Door Handle(s) Touch Sensor open circuit DTCs present within address 0046. NOTE: The afore mentioned issue does not affect the ability to lock/unlock the vehicle manually by inserting the key into either of the front door locks or by using the lock/unlock buttons on the ignition key fob.

If the charging socket or charger lead are wet when the charger is connected this can cause corrosion on the contacts.

Statement: -(Bentley dynamic ride system: fault) displayed within the Drivers Instrument Panel (DIP)

Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section

Customer statement: Incorrect rear seatbelt buckle status shown within the DIP Workshop findings Although there is no occupant evident within the rear seats (2nd row) the rear seat is shown as occupied (Figure 1). Technical background: There is no specific DTC evident for the scenario described. The issue described is evident as the rear seat belt buckles are not resistor coded The system uses a non-resistor coded buckle strategy (zero-infinity or open-closed buckle) for the rear seats. In correct operation, a fastened seatbelt is open circuit and an un-fastened seatbelt is closed circuit If harness damage is present or an electrical connector joint is not properly engaged, an unintended open circuit occurs. This will give an incorrect buckle status reading within the DIP The advice within this TPI should be referred to first before conducting any further diagnosis or disassembly of the vehicles interior Previous assembly/disassembly may have caused an unintentional open circuit when operatives have been working on or around the rear seat belt assemblies.

Customer statement: Bentley dynamic ride system: fault displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500: Hybrid/EV Battery "A" Voltage low' stored within address 21-Battery Energy Control Module 2 Technical background: Possible internal fault with super capacitor - In the event that DTC P0B2500 is evident the operative must follow the steps within the Measure section to completion

Technical background: If an issue is suspected for one of the control modules listed below: - Onboard supply control unit (J519) - Convenience system central control unit (J393) - Data bus diagnostics interface (J533) - Control unit 1 for Information Electronics (J794) - Control unit in dash panel insert (J285) - Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query. The donor of parts should only be used as a temporary test VERY IMPORTANT: The ODIS replace routine MUST NOT be carried out under any circumstances.

Customer statement / workshop findings: Bentley dynamic ride system: fault displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500: Hybrid/EV Battery "A" Voltage low' stored within address 21-Battery Energy Control Module 2 Technical background: Possible internal fault with super capacitor, refer to the Measure section of this TPI

Customer statement / workshop findings: Warning lamp illuminated within the Driver Instrument Panel (DIP) -Drive system fault. Contact your Bentley dealer- Technical background: The root cause of Exhaust Flap Control Unit malfunction is electrical shorting of the commutator segments, this is caused by an accumulation of Sludge within the exhaust flap control unit DTCs are stored when the respective Control Unit does not move through its full range of motion.

-Headlamp switch not working/not illuminated when the ignition is switched on (following and ignition switch off) and/or -Yellow warning light/message within DIP (Adaptive Lighting Fault) and/or -Loss of rear fog light activation and/or -Loss of all-weather lighting mode activation and/or -Headlamps will default to dipped beam

Statement: -One or a combination of the following are evident with the Bring Your Own Content Table (BYOC) -The tablet will not electrically connect or operate -The tablet will connect and operate

-Headlamp switch not working/not illuminated when the ignition is switched on (following an ignition switch off) and/or -Yellow warning light/message within DIP (Adaptive lighting fault) and/or -Loss of rear fog light activation and/or -Loss of all-weather lightin mode activation and/or -Headlamps will default to dipped beam (however, high beam activation will still be possible manually

Address: 0015 System name: 15 - Airbag Control Module -B130474: Left front seat belt tensioner control module actuator deviated -B130574: Right front seat belt tensioner control module actuator deviated -The DTCs can be evident if the occupant uses a dummy seat belt buckle, the occupant may use the dummy seat belt buckle to prevent a warning light or audible warnings

Statement: -Bentley Dynamic Ride System: fault displayed within the Drivers Instrument Panel (DIP) Technical Background: -Possible internal fault with super capacitor. refer to the measure section of this TPI

If the charging socket or charger lead are wet when the charger is connected this can cause corrosion on the contacts.

Findings: -U061F00: Lost communication with exhaust gas temperature sensor bank 1 sensor 1 -U062100: Lost communication with exhaust gas temperature sensor bank 1 sensor 1

-Keyless door entry does not work

-Headlamp switch not working/not illuminated when the ignition is switched on (following an ignition switch off) and/or -Yellow warning light/message within DIP (Adaptive lighting fault) and/or -Loss of rear fog light activation and/or -Loss of all-weather lighting mode activation and/or -Headlamps will default to dipped beam (however, high beam activation will still be possible manually)

-Headlamp switch -Inoperative/Not Illuminated Workshop findings: -DTC U110B00 within 09-Central Electrics (BCM1) as shown in figure 1

Customer Statement: -The following DTCs could also be evident within the diagnostic address 0046 and/or 00BB and/or 00BC -B131DF5: alarm system siren supply voltage lower limit value less than -B131D29: sirens/alarm horn for anti-theft warning system range/performance -B131D29: anti-theft alarm system siren/alarm horn signal, not valid

parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.

Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.

Background: -The condition will not occur when the ignition is on or whilst the vehicle is being driven -The condition only occurs as the headlamp switch goes into a "Sleep" state after the ignition is switched off -The condition is evident to the driver when the ignition is next switched on

Customer statement / workshop findings: Bentley dynamic ride system: fault displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500: Hybrid/EV Battery A Voltage low stored within address 21-Battery Energy Control Module 2 Technical background: Possible internal fault with super capacitor, refer to the Measure section of this TPI

Customer statement: One or numerous of the following issues are evident: ACC Failure Traffic Assist Failure Safeguard Failure Radar Malfunction

format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis

Customer statement / workshop findings: During fault finding, the following may be observed: DTC B200FFE (Internal Malfunction) stored in the following diagnostic address: Front Sway Stablization Control Unit (00D4)Or Rear Sway Stablization Control Unit (00D5)

Customer statement / workshop findings: One or both of the Flying B mascot clear wings are missing

Customer statement / workshop findings: The user list is not populated when selected on the MMI, the following message is evident: Connected Car User List Could Not Be Obtained Due to Communication Problem error message shown within the MMI

Condition: This Technical Product Information (TPI) Document is designed to give repair guidance and standardised fault reporting for Flying B functionality, poor finish and damage concerns.

Condition: This questionnaire is designed to gather all necessary information from retailers before escalating a technical request through DISS for connected car related issues.

Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.

Condition: Calendar feature in the MMI does not work although the tile is visible Calendar feature in the MyBentley App no longer visible

Customer statement: One or numerous of the following issues are evident: ACC Failure Traffic Assist Failure Safeguard Failure Radar Malfunction

Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.

Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.

Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support

Customer statement: One or numerous of the following issues are evident: ACC Failure Traffic Assist Failure Safeguard Failure Radar Malfunction

Customer statement / workshop findings: Water ingress into the left and/or right hand foot well Front carpets and/or foot mats are wet Musty smell in the cabin

Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.

Customer statement / workshop findings: One or both of the Flying B mascot clear wings are missing.

Customer statement / workshop findings: Rattle from the MMI switchpack at the locations shown in Figure 1. Technical background: The noise may be from the left and / or right hand metallic clip(s) as shown in Figure 2

Customer statement / workshop findings One or both of the Flying B mascot clear wings are missing. In the event that one Flying B wing is missing the operative must replace both wings to eliminate a repeat repair.

Technical background: In the event the issue is as exactly as described, refer to the instructions within the Measure section.

statement: -EPB fault warning within the DIP

control interventions experienced upon reaching 30km/h (Figure 1) Technical Background: -In the event the issue is as exactly as described, refer to the instructions within the Measure section

Customer Statement: One or numerous of the following issues are evident: ACC Failure Traffic Assist Failure Safeguard Failure Radar Malfunction

Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.

>The boot does not open or close as expected

to give repair guidance and standardised fault reporting for Flying (B) functionality, poor finish and damage concerns.

Technical Background: -Deviations in the key blade and key fob assembly could make it difficult to remove the key blade.

Customer statement / workshop findings: One or numerous of the following issues are evident: - ACC Failure - Traffic Assist Failure - Safeguard Failure - Radar Malfunction Workshop findings: One or a combination of the following DTCs and symptom codes are evident within address 0013 - B200FF0 with Symptom code(s) 1367 and/or 1313 and/or 1334 - Internal Malfunction.

Customer statement / workshop findings: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis Product Support will advise regarding the Measured values and cycle time required.

are missing

are missing

pawl is required

Assist and/or Traffic Assist Are Not Functional

-Vehicle sitting low on one or more corners when static -No relevant DTCs are evident

Assist and/or Traffic Assist are not functional.

Assist and/or Traffic Assist are not functional

to give repair guidance and standardized fault reporting for Flying (B) functionality, poor finish and damage concerns.

symptom present is evident during vehicle start up or similar conditions please refer to TPI 2061171.

is as exactly as described refer to the instructions within the measure section

selected on the MMI, the following message is evident: (Connected Car User List Could Not Be Obtained Due to Communication Problem)

feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.

-Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle.

camera washer jet

blade and key fob assembly could make it difficult to remove the key blade.

Customer Statement: -ACC failure -Traffic Assist Failure -Safeguard Failure -Radar Malfunction

Customer statement / workshop findings: Outer demister panel (speaker grille) lifted / Incorrect flushness

Customer statement / workshop findings: The customer requests improved and/or newer navigation functionality, including access to the latest navigation maps and updated map content.

Customer statement / workshop findings: Windscreen cracked/damaged

Condition: One or a combination of the following issues are evident: Infotainment screen stuck on initialising Or Loading messages are visible at start up (within multiple tiles) Or Bentley Rotating Display (BRD) doesnt return to its previous state

Condition: Bentley Rotational Display (BRD) operational issues Mechanical malfunction DTC B140107 evident within 005F

Condition: Issue suspected with the Infotainment Main unit (5F / J794) - For example: MMI screen image flickers or goes blank No response to selection Audio cuts out

Customer statement / workshop findings: Bentley Rotational Display (BRD) clashing with the MMI switch pack during rotation.

Customer statement / workshop findings: Outer demister panel (speaker grille) lifted / Incorrect flushness.

Customer statement / workshop findings: Outer demister panel (speaker grille) lifted / Incorrect flushness.

Customer statement / workshop findings: One or a combination of the following symptoms are evident: Rear sunblind does not operate Rear sunblind is noisy during operation Rear sunblind operates sporadically Rear sunblind is detached on one side

Customer statement / workshop findings: One or a combination of the following symptoms are evident: Rear sunblind does not operate Rear sunblind is noisy during operation Rear sunblind operates sporadically Rear sunblind is detached on one side.

Customer statement / workshop findings: One or a combination of the following issues are evident: - Infotainment screen stuck on initialising Or - Loading messages are visible at start up (within multiple tiles) Or - Bentley Rotating Display (BRD) doesnt return to its previous state Technical background: Should the symptoms within the Customer statement/Workshop findings section be evident please conduct the instructions within the Measure section.

Customer statement / workshop findings: Various rotating display screen noise during operation.

Customer statement / workshop findings: - Bentley Rotational Display (BRD) operational issues - Mechanical malfunction DTC B140107 evident within 005F

Customer statement / workshop findings Infotainment screen 'Goes Red Fully or partially' within the MMI Screen.

Customer statement / workshop findings Upon start-up of the Home screen, loading messages can be seen in some or all of the tiles. Measure: A delay when loading tiles is normal, this is due to the amount of external data that is required to load each individual tile, including multiple pages of external data that can be associated with each individual tile.

Customer statement / workshop findings The rear screen sunblind is not operating to specification Or a combination of the following symptoms are evident - Rear sunblind does not operate - Rear sunblind is noisy during operation - Rear sunblind operates sporadically - Rear sunblind is detached on one side.

Statement: -Bentley Rotational Display (BRD) operational issues -Mechanical malfunction DTC B140107 evident within 005F

Customer Statement: -Various rotating display screen noise during operation

shaker speaker due to a rattling noise/sound distortion

dynamic ride system fault warning displayed within the DIP

Infotainment Main unit (5F / J794) - For example: MMI screen image flickers or goes blank No response to selection Audio cuts-out

Customer statement / workshop findings: Upon start-up of the Home screen, loading messages can be seen in some or all of the tiles.

Customer statement / workshop findings Upon start-up of the Infotainment system, the home screen appears to be stuck in the Initializing stage, when this scenario is evident a spinning wheel is visible.

shows (Component Protection Active). Diagnostic Trouble Code (DTC) U110100 Component Protection Active stored within 004E (Display/Control head HR) and/or 005E (Display/Control Head LH).

within the MMI Screen (Figure 1)

Customer Statement: -Various rotating display/screen noises during operation

Customer statement / workshop findings: The Touch Screen Remote (TSR) has no visible display or does not function, see the example shown in Figure 1. Technical background In the event that one or a combination of the described symptoms is evident, please follow the instructions within the Measure section depending on the symptom.

Update (OTA) could be required for both of the Bring Your Own Content (BYOC) screens

Statement: -Bentley rotational display (BRD) operational issues -Mechanical malfunction DTC B140107 evident within 005F

services personalisation feature does no longer function. The in car services personalisation function can be found by navigating through the screen menu.

The Touch Screen Remote (TSR) is not operating (No Display or Functionality)

the Rear Seat Entertainment screens (RSE) is no longer available.

changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.

the Rear Seat Entertainment screens are not working to specification (icons greyed out) a message is also displayed advising the feature(s) are not available when the icons are pressed.

may cause rattle/buzzing noise from dashboard upper trim panels -Relative movement between control unit for Head-Up Display and associated trimring -Contact between the dashboard and the dashboard upper trim panel -Head-up display internal fault

screen appears to be stuck in the (initializing) stage, when this scenario is evident a spinning wheel is visible

within the MMI screen

the (home) screen, loading messages can be seen in some or all of the titles

Dynamic Ride system fault warning displayed within the DIP

Infotainment Main unit (5F/J794) -MMI screen image flickers or goes blank -No Response to selection -Audio cuts-out

-Bentley rotational display (BRD) operational issues -Mechanical malfunction DTC B140107 evident within 005F

Customer Statement: -The chrome brightware strip on the (veneer face) fascia panel of the Bentley Rotating Display (BRD) may appear to be misaligned with the passenger and/or drivers side fascia panel chrome strips

Customer Statement: -Various rotating display/screen noises during operation. Grinding, rattling, squeaking, creaking, and rattling.

and/or retailer may identify visual damage/anomalies in the paint finish during or post pre-delivery inspection. These may include: Uneven sheen or texture Patchy or blotchy appearance Inconsistent under lighting Staining, discolouration, or surface blemishes

Customer statement / workshop findings: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.

Customer Statement: The customer reports that the vehicle door locking and/or unlocking does not function correctly. This may include intermittent operation, non-response to remote or interior commands, or inconsistent locking behaviour.

and/or retailer may identify visual damage/anomalies in the paint finish during or post pre-delivery inspection. These may include: Uneven sheen or texture Patchy or blotchy appearance Inconsistent under lighting Staining, discolouration, or surface blemishes

vehicle door locking and/or unlocking does not function correctly. This may include intermittent operation, non-response to remote or interior commands, or inconsistent locking behaviour.

Customer statement / workshop findings: Driver and / or Passenger door creak during the Power close function - Front and / or rear (Depending on vehicle type)

Evidence of water ingress into the cabin, typically visible on or around the lower door trim area. Damp carpet or moisture traces following rainfall or vehicle washing

Condition: Customers and retailers may raise enquiries regarding the cleaning and appearance of Dinamica interior trim materials. Workshop inspection confirms no material defects, with concerns related solely to approved cleaning and maintenance guidance

Customer Statement: Customers may report a loud or abnormal noise from one side mirror during the automatic folding or unfolding operation.

Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.

Condition: In rare instances the customer and/or retailer may identify the presence of damage or visual anomalies on leather trimmed surfaces within the vehicle cabin during or post pre-delivery inspection.

Condition: Failure of the door subframe mounting housing

Customer may report one or more of the following issues with the rear door blind: Blind does not retract or extend properly Blind fabric appears damaged or distorted Letterbox-style flap is loose or detached Audible rattling or clicking noise from door panel Blind assembly partially or fully inoperative.

Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.

Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness

Condition: In the event a complaint is received regarding road wheel/s condition for example: Scratches Corrosion Damage Blemishes Chipping

Customer statement / workshop findings: Front and/or rear internal door trim panel - Poor retention between the door trim panel trim clips and door panel tucker studs.

Technical background: If the complaint is confirmed please refer to the instructions within the Measure section of this TPI

Customer statement / workshop findings: Boot release switch (Door) is loose or the switch has dropped into the front door aperture

Customer statement / workshop findings Rattle / Creaking noise from the dashboard demister panel.

Customer statement / workshop findings: Driver and / or Passenger door creak during the Power close function - Front and / or rear (Depending on vehicle type) Technical background: Ensure the fault is as described within the Customer statement Workshop findings section before continuing.

Customer statement / workshop findings: The date shown on the tyre sealant canister (04/2023) indicates the sealant has expired.

condition for example: - Scratches - Corrosion - Damage - Blemishes - Chipping Please refer to the onward instructions

Technical Background: -In the event there is a customer complaint regarding the opening of the door from the outside of the vehicle when using the door handle (Keyless entry) please refer to the Measure section of this TPI

The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.

Customer statement: - Water ingress into the left and/or right hand foot well - Front carpets and/or foot mats are wet - The windows are misty due to water ingress Workshop findings - After conducting TPI 2062622/- water ingress was found at the location shown in Figure1 (Left hand A - Pillar seam). The cause of the ingress can be caused by missing sealant on the A - post pillar seam.

Statement: -Window lift switch is loose within the door aperture -Or The window lift switch rattles when the door is closed

should be followed to assist in the diagnosis of water leaks or wind noise.

during the (Power Close) function

Technical Background: -In the event there is a customer complaint regarding the opening of the door from the outside of the vehicle when using the door handle (keyless entry) please refer to the measure section of this TPI

condition for example: -scratches -corrosion -damage -blemishes -chipping

lamps are steamed up/damp from the inside with minor drips

Connected Services at PDI and/or The SOS LED in roof console is either lit red or flashing red and/or the test call is unable to complete.

- Standard (STD) not Privacy (PRV) or visa versa and/or Defects are evident within the glass Technical Background: -The instructions within the Measure section MUST only be followed if the glass is to be replaced

Customer statement / workshop findings: In the event that a trim mismatch is detected for example: - Piano black veneer is supplied although the customer ordered walnut veneer Or - The interior trim colour is incorrect for example: Cricket ball interior trim is supplied although the customer ordered Hotspur The operative should refer to the Technical background section

Customer statement / workshop findings: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp)

Customer statement / workshop findings: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp)

Condition: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp).

Condition Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp).

Customer statement / workshop findings: The customer complains that the mobile device sometimes cannot be charged wirelessly. One of the following three situations is described: The phone gets very hot while charging and charging is cancelled. The phone is not charged and the following message is shown on the MMI: The device cannot be charged as there is another object in the charging cradle. The phone does not start charging after it has been placed in the charging cradle. The phone or individual processes are switched off to protect the phone as a result of heat generation. The mobile device supports wireless charging or the customer uses a charging cover that enables wireless charging

Customer statement / workshop findings: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp).

Customer statement / workshop findings: Operational issues are evident with one or a combination of the following: - Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or - Daytime running light malfunction / operational issues (Inner lamp) Or - Turn signal malfunction / operational issues (Outer lamp) Or Numerous static and/or intermittent DTCs are evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7)

headlamp is flickering

Customer statement / workshop findings: Headlamp is not working or the headlamp is flickering Workshop findings Headlamp assembly diagnosed as faulty. Technical background: It is not possible to determine between internal lamp defects and control unit failures therefore this TPI is to advise the replacement of the control unit in the first instance The complete headlamp assembly should only be replaced if control unit replacement was not successful.

Customer statement: Headlamp is not working or the headlamp is flickering Workshop findings Headlamp assembly diagnosed as faulty. Technical background: It is not possible to determine between internal lamp defects and control unit failures therefore this TPI is to advise the replacement of the control unit in the first instance The complete headlamp assembly should only be replaced if control unit replacement was not successful.

Customer statement / workshop findings: Washer fluid dripping/leaking from the night vision camera washer jet Technical background: Please note: The photographs shown within this TPI are based on a New Continental GT/C vehicle however the process is similar regardless of vehicle type Referring to Figure 1 - In the event the afore mentioned symptom is evident the operative should refer to the Measure section of this TPI to replace the night vision washer jet (short link hose -Circled) which connects the night vision camera washer jet (A) to the washer jet supply hose connector (B) Figure 1

lighting strip is faulty/incorrect illumination due to the strip being cracked and/or irregularities in the strip -Mood lighting strip has incorrect color synchronization and/or sticks to one color -Mood lighting strip has partial illumination and does not light at all

-Raise a technical DISS query

Technical Background: -Due to the design and fitment of the rear lights in relation to the surrounding components the operative must refer to the applicable Rep. Gr to confirm if the gap/profile of the rear lamps is to specification before conducting any adjustments or before raising a technical DISS query.

selected or not illuminated at all.

Customer statement / workshop findings: Complaints relating to My Bentley connected services.

Customer statement / workshop findings: For any interior veneer replacement: raise and obtain approval of a Technical DISS query before ordering. This ensures VIN correct specification and prevents visual mismatch.

Technical background: Conversion of a vehicle for use in a market other than the one for which it was originally designed or intended is not supported. Enquiries related to conversions or retrofits of vehicles from (or to) other markets (e.g. reimport from USA or UK) are not supported by Technical Support. Vehicles are developed and constructed according to specific market requirements of the respective destination country. As the compatibility of different components (e.g. control units) cannot be defined comprehensively regarding their mutual dependence and interaction in the case of modifications, and in order to prevent danger or risks due to constructional changes, support or advice regarding these modifications cannot be provided.

Customer statement / workshop findings: Complaints relating to My Bentley connected services

services.

Condition: For any interior veneer replacement: raise and obtain approval of a Technical DISS query before ordering. This ensures VIN correct specification and prevents visual mismatch.

Customer statement / workshop findings: Front seat adjustment switch is broken / damaged.

Customer statement / workshop findings: Front seat adjustment switch is broken / damaged

Customer statement / workshop findings Workshop findings: Front anti roll bar link lower bushes have small cracks on the surface. Technical background Front anti roll bar links have been incorrectly diagnosed and unnecessarily replaced Front anti roll bar links were replaced due to minor splits being identified during a routine service inspection or noise complaints. Do Not replace the front anti roll bar links when small splits are identified on the lower bushes as shown in Figure 1.

both of the centre console storage box frame ribs as described within the Measure section is required.

both of the centre console storage box frame ribs (Figure 1) as described within the Measure section is required

services can be resolved by contacting My Bentley Support rather than raising a DISS technical query. My Bentley support have access to additional admin tools and systems to help resolve any queries; and also have ability to raise DISS technical queries if required.

Customer statement / workshop findings: During diagnosis using ODIS, Measured Value Blocks (MVBs) for: Visible satellites, tracked satellites (within J949 Emergency Call Control Module Conbox) may display blank or no value. This condition may be interpreted as a GPS reception fault, antenna issue or connectivity malfunction. Diagnostic logs may also show absence of satellite values.

The following issues could be evident during PDI or found whilst in service: Electronic Parking Brake (EPB) found not operating to specification EPB may not hold the car effectively Parking brake components showing signs of wear Parking brake warning light may also be evident within the DIP, stating Parking brake fault detected. Stop the vehicle in a safe place and refer to the owners manual.

Condition: Groaning/creaking noise heard from the brake pedal during light application, in particular when the vehicle is at operating temperature.

Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: Brake discs or pads are close to their wear limit New brake pads and/or discs have not been properly bedded in after installation Aftermarket pads or discs are installed There is debris such as small stones, grit, road salt or sand between the brake disc and pad Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time

Customer statement / workshop findings: The following issues could be evident during PDI or found whilst in service: - EPB may not hold the car effectively - Parking brake components showing signs of wear - Parking brake warning light may also be evident within the DIP.

-The noise/squeal can be reproduced and clearly assigned to the braking system

warning within the DIP with one or both DTCs as listed below: C100C01: Electro-mechanical parking brake button electrical error And/or C1246F9: Electromechanical parking brake Button interruption.

The following issues could be evident during PDI or found whilst in service - Electronic Parking Brake (EPB) found not operating to specification - EPB may not hold the car effectively - Parking brake components showing signs of wear - Parking brake warning light may also be evident within the DIP (See example shown in Figure 1)

Customer statement / workshop findings: Parking brake warning light evident within the DIP (See example shown in Figure 1). Measure: Raise a technical DISS query ensuring a current ODIS log is attached

Statement: -The rear brake callipers do not have the brand name lettering (Bentley) applied to the rear brake callipers however -The front brake callipers do have the brand name lettering (Bentley) applied to the front brake callipers

PDI or found whilst in service -Electronic Parking Brake (EPB) found not operating to specification -EPB may not hold the car effectively -Parking brake components showing signs of wear -Parking brake warning light may also be evident within the DIP

-Electro-mechanical parking brake button electrical error and/or -Electro-mechanical parking brake button interruption

Customer statement / workshop findings: The rear brake calipers do not have the brand name lettering Bentley applied to the rear brake calipers However The front brake calipers do have the brand name lettering Bentley applied to the front brake calipers Technical background: Refer to the production change section Production change: All vehicles which have been produced post 31.05.2022 onwards do not have the brand name lettering Bentley lettering applied to the rear brake calipers as shown in Figure 1

Condition: The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains

Customer statement: Air suspension warning light within the DIP.

Customer statement: Unusual air suspension behaviour when the vehicle is static for example: Air suspension raising and lowering without request NOTE: Customer complaints regarding hard suspension when driving the vehicle may also be received

Customer statement: Unusual air suspension behaviour when the vehicle is static for example: Air suspension raising and lowering without request NOTE: Customer complaints regarding hard suspension when driving the vehicle may also be received

Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.

Statement: -Air suspension warning light within the DIP

Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).

Customer statement / workshop findings: Grease evident on or around the front axle lower ball joint bellows In the event the symptom is as described, the operative should carry out the instructions within the Measure section Technical background: During service work and/or other repairs, a loss of grease can be detected from the front axle lower ball joint on one or both lower ball joint bellows. Measure: Findings performed on supposedly damaged components have shown that they were of good quality, no damage was found to the ball joint bellows which could of resulted in the leak Grease may leak during the initial assembly of the front lower levers. This due to a maximum deflection of the conical spigot before the lower lever is assembled into the wheel carrier. Over the service life, additional foreign bodies can collect in the corresponding area and stick to the excess grease, which can then be distributed over a larger area If there is no customer complaint about noises (rattling, pinching, creaking) from the area of the front axle and the lower levers have clearance, the operative must remove any excess grease and check the ball joint and bellows for damage If the ball joint/bellows is not damaged, the lower lever does not need to be replaced The level of grease on or around the lower ball joint boot/wheel bearing housing (Figures 1,2 and 3) is deemed as a normal characteristic.

a loss of grease can be detected from the front axle lower ball joint on one or both lower ball join bellows

Technical background: -Additional steps added within the Measure section relating to air spring damper checks

Technical Background: -The fluid shown in figures 1 and 2 is assembly fluid residue. The fluid is applied to various internal components of the air spring during manufacture.

Customer statement / workshop findings: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: -The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants -Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).

Condition: Clicking noise from the front wheels whilst performing a static lock to lock steering maneuver.

Customer statement: Rear Steering Fault warning present within the DIP.

-Verify the customer complaint matches the video within the Bentley Hub - Reference TPI Transaction number 2060446/-

Statement: -DTC's C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500) Diagnostic address 44

Customer statement / workshop findings: VERY IMPORTANT: This TPI is only applicable to vehicles which have one or a combination of the following issues evident during the Pre Delivery Inspection (PDI) - Vehicle is pulling to the left or right And/or - Steering wheel vibration and/or - Other steering geometry/alignment concerns. Technical background: Should one or a combination of the afore mentioned symptoms be evident, please refer to the instructions within the Measure section ensuring all steps are conducted.

-Verify the customer complaint matches the video within the Bentley Hub - Reference TPI Transaction number 2060446/-

column will not adjust in any direction

squeaking noise from the bulkhead steering shaft seal is evident

Customer Statement: -Rear steering fault warning present within the DIP

Background: -Refer to the measure section of this TPI

is pulling to the left or right -Steering wheel vibration -General vehicle geometry concerns

and / or Cooling performance has declined over time.

Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.

expected

Technical background section of this TPI.

Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products All vehicles produced post 1990 Model year can be run using E10 fuel However All vehicles produced before 1990 Model year MUST NOT use E10 fuel

Customer statement: Fuel gauge does not change during a long journey or after refuelling the vehicle and does not show full after filling the fuel tank.

-J945- is located on the LEFT hand exhaust silencer tail pipe - The exhaust flap control unit -J883- is located on the RIGHT hand exhaust silencer tail pipe The left and right hand exhaust control units must be removed from the rear silencers to allow the serial numbers of each control unit to be identified Once identified the serial numbers must be cross referenced with the attached spreadsheet to confirm if the control units require replacement or not

is located on the LEFT hand exhaust silencer tail pipe -The exhaust flap control unit -J883- is located on the RIGHT hand exhaust silencer tail pipe

illuminated within the Driver Instrument Panel (DIP) -"Drive System Fault. Contact your Bentley Dealer"

will be integrated within the PDI procedure. -All Emergency call function operating instructions can be found within the Owners handbook (Making an emergency call)

illuminated on Driver Instrument Panel (DIP) -(Drive system fault. Contact your Bentley Dealer) displayed on DIP

to the Technical background section of this TPI

cases: Airbag/belt released/not released General accident Fire and scorching damage for all Bentley Vehicle models - every model year.

Customer Statement: The customer reports that the airbag warning lamp is illuminated in the instrument cluster and the front passenger airbag indicator lamp within the roof console does not function.

Customer Statement: The customer reports that the airbag warning lamp is illuminated in the instrument cluster and the front passenger airbag indicator lamp within the roof console does not function. Figure

There is a reporting obligation in the following cases: Airbag/belt released/not released General accident Fire and scorching damage for all Bentley Vehicle models - every model year.

There is a reporting obligation in the following cases: Airbag/belt released/not released General accident Fire and scorching damage for all Bentley Vehicle models - every model year.

the drivers seat belt not fastened although the Owners handbook states that the drivers seat belt must be fastened for the Start/Stop system to function

a combination of the following DTCs are evident within the airbag control unit J234

seat belt buckle, the occupant may use the dummy seat belt buckle to prevent a warning light or audible warnings

Customers may report one or more of the following concerns: Transmission related warning messages displayed in the instrument cluster. Irregular or unexpected gearshift behaviour. Intermittent drivability concerns.

Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system

Customer statement: Noise complaint from the suspension and/or steering.

reverse gear selected.

the transmission link harness to the mechatronic unit for dual clutch gearbox - J743 connections can lead to various and/or numerous transmission control module DTCs being logged

examples in Figures 1 and 2 showing cracks within the tread pattern)

Workshop Findings: -The following DTC are evident: -P042000: Catalyst System, Bank1 Efficiency Below Threshold -P043000: Catalyst System, Bank2 Efficiency Below Threshold

Background: -The issue is mainly evident on vehicles with very low usage This is a result of the tyre compound hardening due to the following: -Tyre age -Tyre pressure not adjusted to specification -Low mileage/vehicle usage -Vehicle storage conditions

The customer complains that the mobile device sometimes cannot be charged wirelessly.

Customer statement / workshop findings: Netflix application update prompt is shown within the (BYOC) rear seat entertainment system. Technical background: In the event the issue described is evident the operative should conduct the instructions within the Measure section.