2014 Bentley Flying Spur TSBs

format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis

Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.

Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support

Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.

Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.

feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.

-Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle.

404B) - No Longer Available (NLA) and cannot be sourced or supplied

Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted.

Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted

Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.

Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. All Vehicle Variants - Spurious DTC List Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted

have been added to cars built from 2015. This TPI enables dealers to offer owners of cars built prior to VIN SCBEC9ZA0FC047407 the latest RSE features.

clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if there are any TPIs which are applicable to the customers complaint/issue if there is an applicable TPI available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required). For correct diagnosis and repair the attached Flowchart must be followed in conjunction with the Measure section of this TPI

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Measure: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.

Customer statement / workshop findings: Poor engine running Reduced power Engine warning lamp illuminated Symptom related DTCs evident within the applicable engine control unit(s)

engine warning lamp illuminated on Drivers Instrument Panel. DTCs stored within the Engine Control Module (ECM)

Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Condition: Poor engine running Reduced power Engine warning lamp illuminated Symptom related DTCs evident within the applicable engine control unit(s)

Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems

Condition: Poor engine running Reduced power Engine warning lamp illuminated Symptom related DTCs evident within the applicable engine control unit(s)

Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited

up or replacing

suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work

requires top up between services

Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.

engine warning lamp illuminated within the Drivers Instrument Panel (DIP)

engine warning lamp illuminated.

-The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. -The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type -Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering.

engine warning lamp illuminated.

-Engine warning light (MIL) sporadically on -The noise often only occurs when the engine is warm

Background: -Bentley vehicles which are applicable to this TPI are fitted with air springs as part of the suspension system. Should air leak from the air spring dampers, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. -The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air supply unit, pipes, valve unit and air reservoirs. This includes potential air leak points on the air spring dampers and also the locations of an air leak that can be repaired without the need to replace an air spring damper.

Technical background: We have observed instances where the caps have been difficult to remove once fitted, the issue is caused by corrosion. The valve stem itself is made from aluminium and the accessory valve caps are chromium plated brass, it is possible under certain environmental conditions, particularly winter road salt, for corrosion to take place between these dissimilar metals. Measure: The solution is to apply a thin smear of silicon-based grease, such as Dow Corning high vacuum grease, to the external threads of the valve stem prior to fitting the accessory valve cap. Grease should be applied any time the cap is removed and grease is not evident

Customer statement / workshop findings: Engine oil level requires top up between services Technical background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Customer statement / workshop findings: Poor engine running, reduced power, engine warning lamp illuminated. Technical background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfire. Measure: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.

Customer statement/workshop findings: Check engine warning lamp illuminated on Drivers Instrument Panel. DTCs stored within the Engine Control Module (ECM) Technical background: Internal failure of Inlet or Exhaust Camshaft Adjuster may result in Malfunction Indicator Lamp illumination and DTCs stored within the ECM

Customer statement / workshop findings: Engine oil level requires to:p up between services. Technical background The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Engine oil level requires top up between services Technical background: The introduction of the Bentley Continental GT V8 brings a new engine to the Bentley family. This all new 4.0 litre V8 twin turbo joins the 6.0 litre W12 in the Continental range with the 6.75 litre V8 reserved for the Mulsanne. Each of these three engines had individual design criteria producing unique driving characteristics as a result each have individual lubrication requirements and oil consumption statistics. With the 4.0 litre V8 comes a new oil to Bentley - this new engine lubricant must only be used in the 4.0 litre V8. The use of the correct oil for each engine is critical to its continued performance, reliability and ultimately warranty. Therefor the workshop manual should always be the first point of reference ensuring the correct lubricant is used for each specific model year and engine type

be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if any TPIs are applicable to the customers complaint/issue, should an applicable TPI be available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required) For correct diagnosis and repair, the attached Flowchart must be followed in conjunction with the Measure section of this TPI

Technical Background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfires. Service: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.

Technical Background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air pump compressor, pipes, valve unit and air reservoirs. This includes potential air leak points on the air springs and also the locations of an air leak that can be repaired without the need to replace an air spring. Please follow and complete the check list within the Measure section of this TPI to help in diagnosing the issue (the check list does not need to be sent as an attachment should a DISS technical query be raised) . Should a leak be found from an air spring, compressor, valve unit or reservoir, please raise a DISS technical query and include as much information as possible including photograph/s of the leak/s location. Once the DISS ticket has been submitted please await clarification from your TSC before commencing with replacing any of the suspected faulty air springs. Mandatory reporting is applicable for all air spring related issues.

- V8 4.0 TFSI

Customer statement / workshop findings: 12 volt battery flat or unserviceable

Customer statement / workshop findings: 12 volt battery flat or unserviceable

Condition: 12 volt battery flat or unserviceable

Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.

Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section

parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.

Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.

Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI

Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI

Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.

Customer statement/workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI

defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI

sensors are located under both front seats at the front of the inner seat rail. The screw which secures the front right hand seat proximity sensor (Figure 1) and the screws which secure the left hand front proximity sensor and proximity sensor bracket (Figure 2) require replacing using a later specification part. Remedy: This campaign must be carried out on all applicable vehicles within the specific VIN range to ensure all affected vehicles are checked and repaired as detailed within the onward instructions.

inside the premium audio amplifier may have been omitted when this is the case the bass response of the system is reduced Remedy A test CD is used to check the audio system. Systems found to be out of specification will require a replacement audio amplifier. Cars previously tested as a result campaign SC14/06, launched prior to amplifier availability, will have resulted in, a blue campaign completion mark to the front face of the audio amplifier where the amplifier was found to be functioning correctly or If a vehicle was found to have a defective amplifier a red identification mark was applied to the front face of the audio amplifier. The marks can be viewed on the amplifier adjacent to the starter battery (see Figure 10). Therefore any vehicle in the applicable vin list that has a red mark on the audio amplifier or because the car did not have SC14/06 applied has no relevant mark, but is applicable to this campaign, will require this campaign (SC15/03)

or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI

Condition: The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10/11 in conjunction with a VAS 6154 dongle. As such the EPB coding application must be utilized to complete the procedure.

Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: Brake discs or pads are close to their wear limit New brake pads and/or discs have not been properly bedded in after installation Aftermarket pads or discs are installed There is debris such as small stones, grit, road salt or sand between the brake disc and pad Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time

Customer statement / workshop findings The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10 in conjunction with a VAS 6154 dongle.

Customer statement / workshop findings: Workshop findings: The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10 in conjunction with a VAS 6154 dongle

-The noise/squeal can be reproduced and clearly assigned to the braking system

Customer statement / workshop findings: The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10 in conjunction with a VAS 6154 dongle. Technical background: Should Windows 7 and/or VAS 5054 no longer be available the retailer must conduct the following: - Raise a technical DISS query stating the EPB control unit cannot be coded as access to a diagnostic machine with Windows 7 and a VAS 5054 dongle is no longer possible - Await a response via DISS regarding all applicable next steps. Do Not raise a DISS if the operative has access to a diagnostic tester with Windows 7 and a VAS 5054 dongle as the EPB control unit can be coded by the operative without raising a DISS query.

Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Service: Note: For correct diagnosis and repair the attached Flowchart must be followed. 1. Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2. 2. Record the noise and frequency For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437. To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions; Refer to File recording in the WT 10437 user instructions.

Customer statement / workshop findings: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical background Brake noises can be attributed to many causes. Eight of the most common causes are: - Brake discs or pads are close to their wear limit. - New brake pads and/or discs have not been properly bedded in after installation. - Aftermarket pads or discs are installed. - There is debris such as small stones, grit, road salt or sand between the brake disc and pad. - Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).

Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background: Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).

diagnostic within the battery monitor control unit (J367) has been found to be too sensitive. If this diagnostic is triggered powertrain CAN activity is restricted resulting in reduced functionality of the park brake release switch Remedy: Revised software has been developed and introduced from VIN SCBEA5ZAXEC090231. This software can be loaded into the control unit by using the attached Software Version Management (SVM) code via the SVM system

diagnostic within the battery monitor control unit (J367) has been found to be too sensitive. If this diagnostic is triggered powertrain CAN activity is restricted resulting in reduced functionality of the park brake release switch Remedy: Revised software has been developed and introduced from VIN SCBEA5ZAXEC090231. This software can be loaded into the control unit by using the attached Software Version Management (SVM) code via the SVM system

Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1). 6. Discs have a groove in them (Figure 2) 7. There is chemical contamination on the braking surface of the disc due to a wheel or tyre cleaner being sprayed directly onto the disc (Figure 3). 8. There are pad marks on the brake disc as a result of the brake pad material transferring to the discs. This can occur when a vehicle has been stood for long periods of time in a wet or snowy environment (Figure 4).

Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.

Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).

Customer statement / workshop findings: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: -The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants -Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).

Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the document (loaded onto the Hub) regarding the DTC description and actions (if any) which should be conducted

Customers may report the following concern after fitment of the Bentley Infotainment Upgrade (BIU): No sound output from any vehicle loudspeakers.

Customer Statement: Customers may report the following concern after fitment of the Bentley Infotainment Upgrade (BIU): No sound output from any vehicle loudspeakers

Condition: Failure evident with Bentley Information Upgrade Unit. Technical Background: The attached document is to aid diagnosis for any faults that may be found within the Bentley Infotainment Upgrade Unit.

changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.

Customer statement / workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit. Production change: All speakers are subjected to a dynamic test and the individual results recorded for future reference

Customer statement/workshop findings: Speaker distortion and/or vibration at high volume from the front doors, rear quarters or the rear doors depending on model variant Technical background: Refer to the Measure section of this TPI

The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.

lamps are steamed up/damp from the inside with minor drips

Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work

Customer statement / workshop findings Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. or 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.

Customer statement / workshop findings: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work

position Technical background: Position of glass element in sunroof not optimised for wind noise reduction Measure: In the event of a qualified customer concern relating to wind noise from the closed sunroof then consider including the following glass setting procedure into your investigation

The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical Background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.

Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.

expected

massage do not function as expected via the memory function Technical background: An error in the pneumatic plumbing and a software anomaly can cause the rear seat lumbar system to run continuously once the memory button is pressed Measure: On receipt of a qualified customer complaint in respect to rear lumbar function running continuously then both rear lumbar assemblies can be replaced.

cases: Airbag/belt released/not released General accident Fire and scorching damage for all Bentley Vehicle models - every model year.

There is a reporting obligation in the following cases: Airbag/belt released/not released General accident Fire and scorching damage for all Bentley Vehicle models - every model year.

There is a reporting obligation in the following cases: Airbag/belt released/not released General accident Fire and scorching damage for all Bentley Vehicle models - every model year.

findings: Touch Screen Remote (TSR) does not function (lock up) and ejects from the charging station at 30 second intervals or a Diagnostic Trouble Code (DTC) 4062 is reported in J524 after (as a result of) changing a related component in the system. Measure: Cars prior to VIN SCBEN53W9EC095610 that exhibits the deep sleep failure to recover can have the TSR remote replaced. No other parts should be replaced in respect to this failure. The replacement TSR should contain either SW0074 or SW0077.

Technical background section of this TPI.

Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products All vehicles produced post 1990 Model year can be run using E10 fuel However All vehicles produced before 1990 Model year MUST NOT use E10 fuel

to the Technical background section of this TPI

trials have identified corrosion on the outside of the air conditioning pipe where it passed through the left hand front wheel arch area. This corrosion is only evident at the clipping point and is associated with the use of stainless steel clips. In extreme cases the corrosion would compromise the pipe integrity and result in refrigerant loss. Remedy: Clips that do not promote this type of corrosion are now specified. The procedure details the pipe inspection, and if required the corrective action necessary before fitting the three replacement clips

Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system

Customer statement: Noise complaint from the suspension and/or steering.

Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system

Generation 2 It has been identified that a number of cars may have a mismatch between the Generation of keys and the Generation of the entry and start authorisation control unit -J518- Carry out the instructions to clarify the key Generation matches the Generation of the entry and start authorisation control unit -J518- Generation 1 keys should be paired with a Generation 1 control unit -J518- Generation 2 keys should be paired with a Generation 2 control unit -J518- Should a mismatch be detected for example: Generation 2 key with a Generation 1 control unit -J518- (or reverse) instructions are detailed within this procedure to match the two components. Remedy: This campaign must be carried out on all applicable vehicles within the specific VIN range to ensure all affected vehicles are checked and repaired as detailed within the onward instructions.

functions were unavailable for release at vehicle launch To enable the complete suite of functions a software update is available. NOTE: This campaign supersedes the previous TPI 2039770 Rear Seat Entertainment - optional upgrade. The kit content for TPI 2039770 contained memory stick part number WT10336. This must be discarded and replaced with memory stick part number WT10336A before carrying out this campaign. Vehicles that have previously had TPI 2039770 performed do not require this campaign. Remedy: All vehicles fitted with RSE at time of manufacture up to VIN SCBEC9ZA0FC047407 should have the RSE system updated using the process detailed in this document

functions where unavailable for release at vehicle launch To enable the complete suite of functions a software update is available. NOTE: This campaign supersedes the previous TPI 2039770 Rear Seat Entertainment - optional upgrade. The kit content for TPI 2039770 contained memory stick part number W T10336 this must be discarded and replaced with memory stick part number W T10336A before carrying out this campaign. Vehicles that have previously had TPI 2039770 performed do not require this campaign. Remedy All vehicles fitted with RSE at time of manufacture up to VIN SCBEC9ZA0FC047407 should have the RSE system updated using the process detailed in this document

Chafing/grinding noise from the steering wheel/steering column area. Technical background The chafing/grinding noise occurs when turning the steering wheel from lock to lock. The noise is not always evident throughout the full cycle. The noise is due to the multi-function switch coupling contacting the inner face of the steering cowl. Follow all instructions within the Measure section of this TPI.

Customer statement / workshop findings: In the event a customer complaint is received relating to a suspicion that control units or services have been influenced by third parties the instructions within this TPI should be followed. Technical background: A suspicion that control units or services have been influenced by third parties means that unauthorised people or groups may have gained access to a vehicle's control unit(s) or online services and may have manipulated them in such a way that may compromise customer data confidentiality or the operation of the vehicle and/or online services. When investigating potential third party influences of control units or online services, it is important to take all normal diagnostic measures to rule out a normal functional error or misuse of the system by the user

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.