2015 Bentley Continental GT TSBs

format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis

Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.

Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support

Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.

Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.

feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.

-Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle.

Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted.

Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted

Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.

Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. All Vehicle Variants - Spurious DTC List Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted

Technical background: Only new specification front rearward lower levers are available (containing U3 bush) Measure: Only lower levers containing U3 bush are now available If it is necessary to fit a replacement lower lever then ensure on completion that these levers have the same bush type do not fit U1 and U3 equipped lower levers on the same vehicle

clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if there are any TPIs which are applicable to the customers complaint/issue if there is an applicable TPI available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required). For correct diagnosis and repair the attached Flowchart must be followed in conjunction with the Measure section of this TPI

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Measure: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.

Customer statement / workshop findings: Poor engine running Reduced power Engine warning lamp illuminated Symptom related DTCs evident within the applicable engine control unit(s)

engine warning lamp illuminated on Drivers Instrument Panel. DTCs stored within the Engine Control Module (ECM)

Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Condition: Poor engine running Reduced power Engine warning lamp illuminated Symptom related DTCs evident within the applicable engine control unit(s)

Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems

Condition: Poor engine running Reduced power Engine warning lamp illuminated Symptom related DTCs evident within the applicable engine control unit(s)

Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited

up or replacing

suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work

Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.

engine warning lamp illuminated within the Drivers Instrument Panel (DIP)

engine warning lamp illuminated.

-The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. -The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type -Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering.

engine warning lamp illuminated.

-Engine warning light (MIL) sporadically on -The noise often only occurs when the engine is warm

Background: -Bentley vehicles which are applicable to this TPI are fitted with air springs as part of the suspension system. Should air leak from the air spring dampers, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. -The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air supply unit, pipes, valve unit and air reservoirs. This includes potential air leak points on the air spring dampers and also the locations of an air leak that can be repaired without the need to replace an air spring damper.

To enable further investigation into out of alignment ACC radar sensors and thus produce improvements in the future systems, Bentley Motors requires the following additional information to be gathered and reported back when an ACC system requires adjustment.

Technical background: We have observed instances where the caps have been difficult to remove once fitted, the issue is caused by corrosion. The valve stem itself is made from aluminium and the accessory valve caps are chromium plated brass, it is possible under certain environmental conditions, particularly winter road salt, for corrosion to take place between these dissimilar metals. Measure: The solution is to apply a thin smear of silicon-based grease, such as Dow Corning high vacuum grease, to the external threads of the valve stem prior to fitting the accessory valve cap. Grease should be applied any time the cap is removed and grease is not evident

Customer statement / workshop findings: Engine oil level requires top up between services Technical background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Customer statement / workshop findings: Poor engine running, reduced power, engine warning lamp illuminated. Technical background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfire. Measure: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.

Customer statement / workshop findings: Powered Boot fails to operate due to faulty motors, replacement motors are unavailable to obtain Technical background: Refer to the Measure section of this TPI to allow the boot to be used in manual mode

Customer statement / workshop findings: Engine oil level requires to:p up between services. Technical background The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

Customer statement / workshop findings: The front and/or rear suspension appears to have dropped. Technical background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. TheMeasure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air pump compressor, pipes, valve unit and air reservoirs. This includes potential air leak points on the air springs and also the locations of an air leak that can be repaired without the need to replace an air spring. These checks should be carried out in conjunction with the Elsapro procedure Air suspension: To check with the use of the special tool Air suspension leak tester VAS 751 001 shown in the image below as item ( 1). Refer to Elsapro, Repair Group 43, Air suspension To check.

Engine oil level requires top up between services Technical background: The introduction of the Bentley Continental GT V8 brings a new engine to the Bentley family. This all new 4.0 litre V8 twin turbo joins the 6.0 litre W12 in the Continental range with the 6.75 litre V8 reserved for the Mulsanne. Each of these three engines had individual design criteria producing unique driving characteristics as a result each have individual lubrication requirements and oil consumption statistics. With the 4.0 litre V8 comes a new oil to Bentley - this new engine lubricant must only be used in the 4.0 litre V8. The use of the correct oil for each engine is critical to its continued performance, reliability and ultimately warranty. Therefor the workshop manual should always be the first point of reference ensuring the correct lubricant is used for each specific model year and engine type

vehicle development,reported a small number of flashing MIL events. Further investigation found, under specific circumstances, very high engine speed gear changes,achieved during track use, resulted in misfires being detected. Remedy: An engine calibration has been developed which rectifies the above issues. This calibration has been introduced as a field fix and should be loaded into the engine control module using the following process.

inoperative Technical background: To enable further investigation into out of alignment ACC radar sensors and thus produce improvements in the future systems, Bentley Motors requires the following additional information to be gathered and reported back when an ACC system requires adjustment

be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if any TPIs are applicable to the customers complaint/issue, should an applicable TPI be available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required) For correct diagnosis and repair, the attached Flowchart must be followed in conjunction with the Measure section of this TPI

Technical Background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfires. Service: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.

Remedy: Revised software has been developed. This software is to be loaded into the gearbox and engine control modules using the following process

Technical Background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air pump compressor, pipes, valve unit and air reservoirs. This includes potential air leak points on the air springs and also the locations of an air leak that can be repaired without the need to replace an air spring. Please follow and complete the check list within the Measure section of this TPI to help in diagnosing the issue (the check list does not need to be sent as an attachment should a DISS technical query be raised) . Should a leak be found from an air spring, compressor, valve unit or reservoir, please raise a DISS technical query and include as much information as possible including photograph/s of the leak/s location. Once the DISS ticket has been submitted please await clarification from your TSC before commencing with replacing any of the suspected faulty air springs. Mandatory reporting is applicable for all air spring related issues.

Customer statement / workshop findings: 12 volt battery flat or unserviceable

Customer statement / workshop findings: 12 volt battery flat or unserviceable

Condition: 12 volt battery flat or unserviceable

Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.

Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section

parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.

Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.

Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI

Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI

Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.

Customer statement/workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI

defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI

aware of this code / Workshop may discover this code whilst running a Diagnostic Trouble Code log as part of other investigations on the car Technical background: At low ambient temperatures a spurious fault code may be logged by the HVAC control module in reference to the air quality sensor. The code is stored without being accompanied by any functional failure in the system Measure: The following may be seen during routine interrogation of vehicle systems do not take any investigative action in response to the following fault code unless there is an actual fault evident in the system or a fault in the system has been reported by the owner.

are required relating to the bonnet vents they are as follows: 1. On a small amount of vehicles the spacer washers (as shown in Figure 1) which are fitted between the carbon vents and the bonnet may be missing, the scenario will be as follows a. No washers fitted at all (NOT OK) orb) a full set of washers fitted (OK) 2. The fastener and washer sequence securing the bonnet vent may be incorrect NOTE: The fixings/washers will require removing and replacing during the confirmation process relating to the presence of the vent washers Remedy: The 8 fasteners securing the bonnet vents for each applicable car should be removed to allow the inspection and clarification that the bonnet vent washers are fitted New fasteners and washers should be fitted in the sequence shown within the work section of this campaign

and Continental GT Convertible power boot systems built from 15MY onwards. The striker is now powered whereas previously the latch was powered, and the ECU software for the close-cycle of the boot lid is modified. Due to these fundamental changes a different approach is required in rectifying issues. In a few cases, during manufacturing profile adjustment to the boot lid, the boot lid function may have been compromised The Pre Delivery Inspection (PDI) for 15MY onwards includes a specific function check for the power boot. In the event of a power boot failure to latch event during this specific 15MY PDI check then the rectification detailed for outcome of this campaign should be applied Remedy Check boot lid function and if necessary adjust boot lid striker and report adjustment

or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI

Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: Brake discs or pads are close to their wear limit New brake pads and/or discs have not been properly bedded in after installation Aftermarket pads or discs are installed There is debris such as small stones, grit, road salt or sand between the brake disc and pad Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time

Customer statement / workshop findings: Workshop findings: The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10 in conjunction with a VAS 6154 dongle

-The noise/squeal can be reproduced and clearly assigned to the braking system

Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Service: Note: For correct diagnosis and repair the attached Flowchart must be followed. 1. Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2. 2. Record the noise and frequency For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437. To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions; Refer to File recording in the WT 10437 user instructions.

Customer statement / workshop findings: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical background Brake noises can be attributed to many causes. Eight of the most common causes are: - Brake discs or pads are close to their wear limit. - New brake pads and/or discs have not been properly bedded in after installation. - Aftermarket pads or discs are installed. - There is debris such as small stones, grit, road salt or sand between the brake disc and pad. - Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).

Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background: Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).

onward instructions within this TPI must be followed. Technical background The right and left hand tension straps (Figure 2) are no longer fitted at the time of manufacture, the Measure section within this TPI details the procedure which must be followed to fit the tension straps.

Wear Indicator warning illuminated on the Drivers Instrument Panel. Brake Pad Wear Indicator cable is damaged. Technical background: The rear Brake Pad Wear Indicator cable is not currently available as an individual service item. Measure: On complaint of the Brake Pad Wear Indicator illuminating on the Drivers Information Panel, check the thickness of the brake pad linings Refer to Gr.46. Check the thickness of the brake pads Wheels removed. If the brake pads are in a serviceable condition, inspect the Brake Pad Wear Indicator cables for damage. Damaged rear Brake Pad Wear Indicator cables should be replaced. Damaged front Brake Pad Wear Indicator cables will require replacement brake pads. Refer to Gr.46, Front Brake Pads To Remove and Refit.

Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1). 6. Discs have a groove in them (Figure 2) 7. There is chemical contamination on the braking surface of the disc due to a wheel or tyre cleaner being sprayed directly onto the disc (Figure 3). 8. There are pad marks on the brake disc as a result of the brake pad material transferring to the discs. This can occur when a vehicle has been stood for long periods of time in a wet or snowy environment (Figure 4).

The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.

lamps are steamed up/damp from the inside with minor drips

Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work

Customer statement / workshop findings Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. or 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.

Customer statement / workshop findings: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work

The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical Background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.

Customers may report the following concern after fitment of the Bentley Infotainment Upgrade (BIU): No sound output from any vehicle loudspeakers.

Customer Statement: Customers may report the following concern after fitment of the Bentley Infotainment Upgrade (BIU): No sound output from any vehicle loudspeakers

Condition: Failure evident with Bentley Information Upgrade Unit. Technical Background: The attached document is to aid diagnosis for any faults that may be found within the Bentley Infotainment Upgrade Unit.

changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.

Customer statement / workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit. Production change: All speakers are subjected to a dynamic test and the individual results recorded for future reference

Customer statement/workshop findings: Speaker distortion and/or vibration at high volume from the front doors, rear quarters or the rear doors depending on model variant Technical background: Refer to the Measure section of this TPI

the functionality of the Infotainment unit (RNS) Technical Background: A number of faults / failures in the Infotainment unit (RNS) may be recovered using recently developed additional software It is recommended that this software is applied in the first instance for all concerns relating to the RNS unit. In the event that a diagnostic path has led to a decision that may result in the replacement of the infotainment unit then the following additional software can be loaded into the infotainment system in an attempt to restore correct functionality. Service: If the vehicle currently has a fault related to the infotainment unit (RNS) function then then the following process should be performed

cases: Airbag/belt released/not released General accident Fire and scorching damage for all Bentley Vehicle models - every model year.

There is a reporting obligation in the following cases: Airbag/belt released/not released General accident Fire and scorching damage for all Bentley Vehicle models - every model year.

There is a reporting obligation in the following cases: Airbag/belt released/not released General accident Fire and scorching damage for all Bentley Vehicle models - every model year.

quarter panel area Technical Background: -Metal to metal contact between the front seat belt mounting plate and the seat belt reel housing can result in a rattle in the rear quarter panel area

mounting plate and the seat belt reel housing can result in a rattle the rear quarter panel area. Service: On receipt of a qualified customer complaint referencing rattle in one or both the rear quarter areas and that rattle can be attributed to the front seat belt mount assembly located in the rear quarter panel then carry out the following procedure. The procedure should be performed on both the right hand and the left hand front seat belt reel / mounting plate assemblies

Customer statement / workshop findings: Rattle from rear of passenger compartment, rear quarter panel area Technical background: Metal to metal contact between the front seat belt mounting plate and the seat belt reel housing can result in a rattle in the rear quarter panel area

Condition: Rattle from rear of passenger compartment, rear quarter panel area Technical Background: Metal to metal contact between the front seat belt mounting plate and the seat belt reel housing can result in a rattle in the rear quarter panel area. Service: On receipt of a qualified customer complaint referencing rattle in one or both the rear quarter areas and that rattle can be attributed to the front seat belt mount assembly located in the rear quarter panel then carry out the following procedure. The procedure should be performed on both the right hand and the left hand front seat belt reel / mounting plate assemblies.

Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.

expected

Technical Background: In the event of a steering knuckle change requirement. Parts initially need to be changed as a pair for both sides of the vehicle in place of the no longer available parts. Once recorded in vehicle repair history that both sides have been replaced with new level parts. Only then can individual sides can be changed in the future if required.

Customer statement / workshop findings: In the event a steering upright is required to be replaced - Refer to the onward instructions (Figure 1). Technical background: During this TPI the Workshop manual and the ETKA parts catalogue is quoted, it is recommended that the procedures and part numbers referenced are checked by the operative as the process within the Workshop manual and the ETKA parts catalogue may have changed. Measure: Refer to the table shown below (depending on model) with regard to any replacement of the front steering uprights In the event the vehicles current parts are at the specified level and regardless of the side in which the parts are fitted, both sides MUST be replaced If

Chafing/grinding noise from the steering wheel/steering column area. Technical background The chafing/grinding noise occurs when turning the steering wheel from lock to lock. The noise is not always evident throughout the full cycle. The noise is due to the multi-function switch coupling contacting the inner face of the steering cowl. Follow all instructions within the Measure section of this TPI.

noise (hiss) audible in cabin emanating from front of car Technical background: Variability in hose assembly and fitting can create noise transfer path at rubber mounting points resulting in power steering hydraulic flow audible in cabin Measure: In the event of a qualified report of power steering hiss audible in cabin then replace power steering high pressure hose (2) (see Figure 1) Rep.Gr.48 Power Steering Pipes To Remove and Fit

Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system

Customer statement: Noise complaint from the suspension and/or steering.

Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system

Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.

Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).

Customer statement / workshop findings: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: -The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants -Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).

Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the document (loaded onto the Hub) regarding the DTC description and actions (if any) which should be conducted

Technical background section of this TPI.

Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products All vehicles produced post 1990 Model year can be run using E10 fuel However All vehicles produced before 1990 Model year MUST NOT use E10 fuel

to the Technical background section of this TPI

Customer statement / workshop findings: In the event a customer complaint is received relating to a suspicion that control units or services have been influenced by third parties the instructions within this TPI should be followed. Technical background: A suspicion that control units or services have been influenced by third parties means that unauthorised people or groups may have gained access to a vehicle's control unit(s) or online services and may have manipulated them in such a way that may compromise customer data confidentiality or the operation of the vehicle and/or online services. When investigating potential third party influences of control units or online services, it is important to take all normal diagnostic measures to rule out a normal functional error or misuse of the system by the user

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.

Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.